Comfort Engineered Systems

Comfort Engineered Systems is always responsive and prompt. They not only installed my system but maintain it in the spring and fall. Would recommend them.

They installed a unit a couple years ago. Had issue with the capacitor going bad, which is under warranty. They charged us $249 total. I called and asked why are we being charged when it is under warranty. They removed the cost of the part off which still leaves a charge of $181. Explaining to me they are charging $81 for the service of doing business with them (them coming to look at a unit they installed and recommended), and for the labor. I told them it makes sense that only the part is under warranty, but why are we paying for them to do labor and then pay for them basically, being there. I am fine with paying labor cost, but why are we paying another $81 for us doing business with someone that we have had a relationship for the last 4 years. After telling them that this makes no sense, their explanation is "it does make sense". To Who?

Great company. Gary is the best. Have been using them for years. Very satisfied.

Jordon was very professional, friendly, and knowledgeable! Excellent service! Will definitely use this company for any future needs!

Comfort Engineered Systems is the best HVAC company here in Middle TN. As a custom home builder in Nashville, I personally use them for all of our new construction and renovation projects, but also on my personal home. Their annual service package is a good deal too!

Amazing experience from the time I called & talked to Brad until my unit was up & running. Hal the service tech called ahead to let me know he was on the way & was friendly & professional the entire time. Best experience ever with an A/C service company- highly recommend them!

I have used Comfort Engineering for few years due to recommendation of a large homebuilder in Williamson county. The first few trips were good and the technician was honest. The last trip, the individual showed up late, could barely speak English, and told me a number of items were wrong with my HVAC system. One of the issues he identified was the control board, which I just replaced a year earlier. He told me that it was all wrong and had to be completely replaced. After asking for the details why and that I had knowledge that it was properly installed, he started change his story with, "well it doesn't exactly have to be replaced" and then made up some nonsense, all of which didn't make any sense. Obviously trying to add work on a component that was only a year old. After being frustrated with being lied to by the tech, I called the office to speak with his manager only to get told "he's new and doesn't know what he is doing yet". Are you kidding me, "doesn't know what he is doing yet", then why is he working on my HVAC system??? After this, he had the gull to say (in a negative voice), "what do you expect me to do, we're the cheapest in town so I'm not going to do anything". On top of all of this, the part that was actually broken was received three days later as stated but they didn't have anyone to do the work, so, not installed as promised. It's okay, it's only 25 degrees at night so no big deal.

Can't wait to call my homebuilder friend and tell him about their great service...

The technician was very professional and thorough.

It's rare to get such amazing customer service these days. Jon and Dave were fantastic to work with and had both my house and my rental back to normal in one business day! That doesn't happen with anything these days, especially with heating and cooling.

Always on time and excellent work.