HVAC Nashville TN MJ Frick Company, Inc.

I just got off the phone with their customer service manager and I was literally being yelled at after questioning their approach to diagnosing and documenting a cracked heat exchanger on our furnace. From our perspective they had a serious breakdown in communication and staunchly defended their position that they did nothing wrong. This is after we paid $259 to be part of their maintenance club. Needless to say we have ended the business relationship and will no longer be a customer. Company is too disorganized with multiple communication channels and does not seem focused on gaining new customers. Stay away!

I cannot more powerfully warn any prospective customers about the near criminal behavior of this company. In July I found that there was no air conditioning in my large house. I had already had very spotty performance by this company. Starting in July I required 11 separate visits to my house until the end of September. Over that time several holes were created in the walls in my house an many times my calls were on weekends where I was forced to pay time and a half. In sprite of thousands of dollars and essentially an entire hot summer in Nashville with no air conditioning the problem was only solve in the end of September. The problem was discovering a freon leak. I paid repeatedly for new freon. It is also expensive. Each time my sheet rock was opened I was forced to pay a painter to repair the damage. Finally the leak was discovered. I met one of the Frick repairmen who told me that he had been the one to discover the leak. He said it was simple to solve the mystery.
At this point I received yet another bill for $1,499.71 for the final work. I contacted the company and informed them that I would pay no more money after they had failed so frequently to identify the leak. Frick put a collection company after me and I finally payed the bill.
There is no integrity in this company. The level of performance is critically poor. The company spends no effort in communicating with customers. They never reached out to me about their repeated failed efforts. No remorse. No apology.
I warn any prospective customer to find any other company for their air conditioning needs.
Buyer beware.

Bill Nealon

Great service (as always). This time by Mason. Have been using MJ Frick for about 15 and have always been pleased with their promptness and honesty. Highly recommend.

Mason with MJ Frick called ahead of visit; was incredibly courteous, wore a mask (review written while COVID is at a high), and provided several tips and advice for easy maintenance in between visits. We will be requesting him for all our services.

Always deliver more than expected! Our brand new home was flooded during the big flood of TN 2010. The OWNER of the company came out to our home within a few hours of calling about replacing the unit. Everyone went overboard to accommodate our needs/schedule, etc. Now another year later - needed something checked out - they came out immediately - identified the issue, verified warranty covered it & taking care of the problem with no questions. I will always do business with MJ Frick!

Mason is always an excellent technician. Very polite, professional and knowledgeable. He’s also willing to go the extra mile and assisted my husband with taking a sauna upstairs in our home.

Dustin was the technician sent out. Very impressed with his knowledge, he definitely knows his stuff!! Very kind, seemed to really care. Would definitely use them again!!

Ethan was very knowledgeable and even helped us with some concerns we had about signs of moisture in our attic. Excellent employee!

Mason was very professional and personable. He explained everything included on the inspection and what the results of the inspection were. He didn’t try to upswell or “hook me up” with anything I didn’t need.

This is a very reputable company. The service I always receive from their technicians for the rental property I manage is very prompt, efficient, knowledgeable, and reasonably priced. I would highly recommend this company to anyone with a need for plumbing, HVAC service or to purchase new heating, cooling, or plumbing related fixtures.