Frog Heating, Air, & Electrical

Nick W. came out yesterday to install three outdoor light fixtures. He communicated well on when he would arrive and was prompt & professional. He completed the installation within the time frame he quoted me and did a great job. Very happy with my Pioneer experience!

Kevin and Zach were fantastic. My new unit was delivered and installed quickly, the communication was excellent, Kevin trained me on new features, and they even patiently answered questions for a curious 5 year old. Excellent customer service from the 1st phone call to the clean-up after the installation. I highly recommend Frog / Pioneer.

This company has been highly responsive and easy to work with. We wanted maintenance or an upgrade to our very old HVAC unit. Curtis worked with me and helped me learn about our current unit and the pros and cons of upgrading our system. We decided to do the upgrade, and he worked with us each step to make sure it went smoothly. He was very transparent and they did not use any high pressure sales tactics.

I really appreciated Josh taking his time to call and help me get my thermostat working as it was after hours on Friday. He guided me through it in no time at all. If he hasn't cared I would have been unable to change it all weekend. What a kind and caring technician! Much appreciated. Thanks.

Robbie K. stopped by today to give us a quote for an AC installation. He communicated clearly and helped us decide what the best next step is for us. He was very punctual and professional! A great experience and we look forward to having AC again.

My experience with Frog has been incredible. I bought my unit from them 2 years ago and every encounter has been great! John H was very professional, timely and kept me in the loop while he serviced my unit this month. Definitely recommend working with John & Frog!

David was extremely knowledgeable and professional. He made sure we were completely satisfied and truly went above and beyond with his installation our our gas lanterns. It was much more complicated than anticipated but he was dedicated and didn't leave until the project was done right. Thank you very much! We will be using Pioneer again soon.

We were very pleased with the job that Butch and Corey completed at our house! They were able to get to the job quickly, worked clean and efficiently, and also were able to complete sooner than they had originally thought! Thank you so much!!

I was awesomely & pleasantly surprised. He was there at the exact time scheduled 9AM. He was finished in just a couple hours, when I thought if would take most of the afternoon. He even fixed stuff I didn't know could be fixed. This is one very happy customer. I work from home & I my internet service was only effected for about 15 minutes. He did the job & never interfered with my day. HUGE CUDOS!!!!!!!

The folks I interacted with were true professionals and did a good job on the emergency updates/repairs to our breaker panel and water heater. They were able to respond quickly after we had a small electrical fire.

Unfortunately, they were also professional in sales, deploying upsell and high pressure tactics, which made the experience less than ideal and left a bad taste in my mouth. Even after I got them to take $1,000 off the quote, I still paid $6,000 for a new water heater, install, and breaker refresh to our breaker panel. Which I knew was still above market rate, but they were able to do the job quickly and we needed everything back up and running with a baby at home.

I originally called Frog Heating, Air, & Electrical, but the recently merged team at Pioneer ended up doing the work. Perhaps Frog doesn't operate in this way, but that's one of the risks of merging with a company that may have different tactics.

I would use them again in an emergency, but will seek other companies when I have more time and the option to get multiple quotes.

Updated after company response: I went with the bare minimum package they presented in order to get the panel restored and a new water heater. I could have saved a few hundred by getting a cheaper water heater, but I went with the slightly nicer one and negotiated less on labor (so Rheem water heater and install was about $3000).

The breaker panel work, which wasn’t a full restore but a refresh of switches, was $3000 for parts and labor, for a few hours of work.

Again, I went with the minimum package presented, and even negotiated it down. That’s one of the tactics that I was talking about, they present a bunch of high cost options to make the low cost option feel more palatable, even when that’s marked up significantly as well.