Precision Air Conditioning & Heating, LLC

We had the best experience with Kathe and her team at Precision! Anytime we need hvac services again, this is 100% who we’ll be calling.

We reached out to Precision Air after multiple negative experiences with 2 other big HVAC companies in Memphis for our new hot water heater install. The team at Precision is exceptionally professional — they arrived on time, with the correct equipment and knowledge of the job that was to be done (this was not the case with another company in town).

I cannot thank Kathe and her team enough for the excellent customer service & well executed job. We recommend Precision Air 10/10.

It had been a few days since I’d turned off the AC on this October day and when my bride of 33 years suggested it was time to turn on the heat I discovered that the furnace didn’t fire up.
I put in a call to Precision Air and figured it would be at least 48 hours before anyone could show up.
Low and behold I was told they might be able to squeeze me in that day since I mentioned I worked out of the house and would be here most of the day.
Sure enough, I received a call that a technician was on his way. And as usual, he put on the “foot covers” ( Precision Air is very good about this) so not to track dirt into the house.
I explained the sequence of events in an effort to help the technician help isolate the problem.
Armed with that and what I’m sure was his own vast knowledge and experience, he located the issue and had it resolved quickly.
He cleaned up some other items inside the furnace (preventative maintenance) installed some new air filters as mine were nasty and he was wrapped up.
Professional, prompt and courteous service. That’s why I’d recommend Precision Air and have done just that.
JL

This is the BEST company in Memphis!!!. unbelievable service and nicest folks ever. my master bedroom air-con went out at 8 am on a saturday, i called them at 9 am, and they called me back within 5 minutes, and the air-con was repaired by 11 am - same day. Then Justin said "it was a pleasure, no charge". amazing. i would recommend this company to everyone.
chris knott-craig.

They told me they couldn't fix my air-conditioning. Offered to install a brand new system ($10000?) I told them I'd have to get a 2nd opinion. Am I glad I did! Different company which I won't name because that would be unethical to write here, put in a new thermostat. Total cost $190.00 Air works great.

UPDATE They called me later to explain that I'd gotten the wrong impression. The lady on the phone was one of the owners and I think she genuinely wanted to make sure that I didn't walk away unsatisfied. So, I appreciate that they really do care about customer service, and I was not being sold on an unnecessary new unit. We both agreed that prices and actual options were never discussed with the service technician and so in fairness I'm updating my feedback here and giving them a couple more stars.

We purchased a new Daikin Fit unit to replace our 5 ton unit. We chose to do a split unit and replace the old pack unit. Was the best decision we made. Our utility bill has been cut in half. We are getting ready to update our second unit next week. Great team to work with and great warranty on their products.

I would not recommend using Precision. I had a new AC/Furnace put in years ago. It was not installed properly and kept having leaks. The owners tried to inform me it was my fault for not cleaning a brand new unit. Needless to say, it was the product so they did eventually fix the issue. The downside is years later I still have a rust stain on my roof (which was new at the time).

The installation also failed inspection, and I had to continue to follow up to ensure we were able to pass.

Very responsive and courteous. They did a great job quickly for not only a furnace replacement but also a pipe leak that happened over the weekend. They take care of you and it doesn’t feel transactional when working with them.

Precision did an amazing job installing my entire heating and cooling system!! Kathe, the owner, communicated with me throughout the process to ensure that I was always in the know with any and all developments. As an added bonus, the company has a capable, courteous, and efficient team of installers and technicians!!

Thank you, Precision!

Precision has been exceptional in supporting a product I bought three years ago. Anytime I've had a problem, they've been there within 48 hours and done everything you could ask to resolve the issue. Their employees are such that you would feel perfectly comfortable leaving your door key under the mat, and going off to work or errands knowing your house is safe and they're doing their job. They cost a little more, but they give you way more in quality and service. I heartily recommend Precision Heating and Air Conditioning for your needs. They're top pros. They know what they're doing and stand 100% behind their work.

Very profession approach to the sale of the service. Quoted two possibilities and I was very happy with my selection. The two installers Dustin and Jason worked hard all day to install insulation under a converting porch to sun room. (Very tight crawl space.) I think they did an excellent job. I even crawled under the porch to inspect. Both men were friendly and helpful to explain what and how they did the installation. Thank you guys for a great job.

I will call Precision again and highly recommend their services.