Precision Air Conditioning & Heating, LLC

Precision was recommended by a trusted friend and man, they are great. Twice I’ve needed help with my AC system and both times their service was excellent. It is nice to feel confident about my HVAC knowing that whatever might happen, Precision is able to take care of it quickly and at a reasonable price. Doug especially - he is fantastic!

Amanda is very responsive and the techs are professional. Prices have not gone up for annual cleaning or service fee. Very responsive

OK, so you think a 5 star is false or phony...no it isn't.
My wife and I have lived in Bartlett for 21 years. We've partnered with Precision for about 8 years.

Amanda (customer service or office manager) is the BEST!
Every tech we've had has been acutely well trained, kind, courteous and truthful.

We have our annual maintenance contract with them for A/C and heating both. We've used them for replacement install as well.

There may be other good companies out there, but we'll never know. We are TOTALLY satisfied and impressed with their business model and service.

BRAVO ZULU to Team Precision and thank you all.
Thomas and Pamela Hughes / Bartlett

I would not call again. I'm sure this company has many long time fans, but as a 2nd time repeat customer, something just doesn't sit right. I am a root cause analyst by trade, and the stories of what was wrong last year, what's wrong now...

I was told I had a leak and the outdoor unit could be replaced for $6500. I wish I'd googled "detecting an HVAC system leak" prior to paying $500 for a tank of Freon that lasted one week.

I will be purchasing my own leak detection equipment and finding the leak myself. Then I'll call a different professional for the repair.

This guy eye-balls everything, and does a lot of fast talking. There's no way I should throw away an entire unit without first attempting to fix the leak. He's in it for the next take, not to be of great service to your equipment.

I wanted to get my heating unit checked out before the long winter. I was VERY pleased with the service I received today. I have used other companies in the past who were not responsive or professional. Doug came today and checked everything out, and we even did an on site (preventative) repair on an expiring part today. He explained in detail what my options were, and he let me make the decision. He also let me ask a bunch of other questions I was curious about. I appreciated Doug's professionalism and willingness to listen to what I wanted to have done.

At first Justin seemed nice and knowledgeable about the work that needed to be done in my attic for insulation and HVAC. However, after consulting several other professionals in the field I soon realized his price quote was inflated by several thousand dollars. After talking to him on the phone to understand the method he recommended for my attic work, he began to yell at me and say that he's done this his whole life and that he's a mechanical engineer and knows what he's talking about. He then abruptly ended the call and did not call me back as he promised. I would not recommend this company due to lack of professionalism and high prices. However Al Britt Air Conditioning is the company to use. They were professional, courteous, trustworthy, and clean. Their prices were good and their work is excellent.

Precision Air installed our new unit over a year ago. The install went perfectly and the installers kept our home clean and respected our family life.

We just had the unit serviced for the winter. Doug was easy to work with, explained what he was doing. Everything checked out great. I highly recommend Precision Air Conditioning and Heating.

Justin, one of their bid estimators, is very knowledgeable and I commend him for his enthusiasm. I did not receive any service from precision heating and air, but i did receive a bid for which I did not accept. Here is the twist. I should have. I didn’t accept because it was a little higher than another company that I believed to be of quality service. Not going to explicitly name the company, but they are said to be widely respected in Kentucky, Tennessee and Alabama. The company turned a three day job into a month long job and it’s still not completed. I’m amazed at their poor performance. The reason I reached out to send a review to precision is because all of my ideas were refined or generated by Justin during his time bidding my job. Hindsight is 20/20, and I am sharing this to promote a company with workers of integrity and individual consideration that won’t leave a customer without electricity for three nights. Justin I hope your boss reads this and shows it to you because you know your stuff. Precision, if I could take it back, I wouldn’t think twice about who I would choose to install my system.

During the depths of our cold weather, our heating system malfunctioned. Amanda, who is always helpful and responsive, was able to dispatch a technician to us within hours when we thought it would be days! Doug slogged through the snow after getting stuck and arrived on time. He diagnosed our system malfunction and was able to arrange a "work-around" so that we could have heat until a part could be procured and installed several days later. He was very thorough and explained matters in details that we could understand. Many thanks to Doug and Amanda! This is a good company and I recommend them to anyone who needs HVAC work done.

These guys are totally AWESOME. Communication was the best I've experienced from start to finish. They sent a world-class technician out that quickly diagnosed my problem and repaired it without breaking the bank. I am extremely happy with their level of service. Wish there were more like them.

Got to give them another 5 stars. Called them with another problem a week ago. One of my air handlers was not putting out any heat. They were not able to procure a replacement heat strip in a timely manner, so they rebuilt the bad one with new parts. Many thanks to Kathe and her team. These guys are truly world-class. I hope I don't have to call them again anytime soon, but if I have to they will be there. Thanks again.