J L's Heating & Air Inc

I was having issues with both of my AC units not holding temperature at night while it was 72F outside. I called JL Heating & Air to assess/repair.

When JL's technician Jimmy arrived he removed a capacitor from my AC UNIT and replaced with a physically smaller capacitor. I asked Jimmy why he did this, the snarky response I got was "what, you don't trust me"? The technician claimed that he checked all the vents, when in actuality he only checked only 2 vents. I told technician that this wasn't thorough at all, he said he doesn't have time to check other vents. I asked him about my other AC Unit (which was also having issues) and he wouldn't even assess it. He said I should be happy that I got a Sunday Service Call (which he was late for). He refused to even diagnose my other unit and told me call JL back for the issue since the other AC appeared to be functioning upon his arrival, I responded by saying both units were functioning when you arrived yet you took the capacitor out of one unit and replaced with a smaller & less efficient capacitor. He refused to give me back the capacitor that he took and and would not give any supporting information why he removed it in the first place. I have since learned by a competitor that capacitors are typically a first-to-fail on a UNIT, and that the physical size doesn't mean "less." Sad that a competitor had to explain this to me.

JL spent approximately 10 minutes at my home.

This was a terrible experience. JL's Heating & Air should spend more time training technicians.

CONSUMERS: DO YOUSELF A FAVOR AND STAY AWAY FROM JL HEATING & AIR! YOU WONT GET ANY DIAGNOSTICS OR ANY ANSWERS TO YOUR QUESTIONS!

I changed my rating from 1 star to 2 stars only because of information that a competing AC company gave.

JL for the future of your business, please do better!

Really impressed with this company. It's not easy when you're A/C goes out in the dead of summer, but that's what happened to me. After getting several quotes and feeling like I was standing in the back of a long line of people needing service, I found JL's. I now have a brand new system that's under a 10 year warranty, and they went out of their way to make sure I was completely satisfied. BEST CUSTOMER SERVICE EVER! If you're looking for a heating and cooling company, look no further. You will not be disappointed.

Absolutely the WORST COMPANY TO EVER WORK WITH. Bought my new house in 2016. They were the contractors awarded to do our whole community it seems. In 2 years, had 3 major breakdowns. The 1st was my condenser up in the attic 7 months after we moved in. They did replace under my 2 year warranty. The second, 1 month ago on my compressor, same unit (I have 2) . I was out of town and my wife called. The lady who answered the phone said my warranty ran out 3 days ago but would come "fix" my unit since it was so close. They came out and put a quick fix/ slash joke of a hot start on my compressor instead of just replacing the compressor. Well 2 weeks later, guess what? The hot start burned out, burned my whole unit on the inside. I called them, they came out and told me I need to pay 1215.00 to get the compressor replaced. I asked the guy why didnt they fix it right the 1st place and the answer was, we didn't have to come rig it up in the 1st place since your warranty was 3 days over. We get paid by weekly. I didn't have the money. No payment plan. 7 kids in a 330k home. Such a shame. They are a joke. DO NOT USE THEM

The builder used this company on my brand new house, less than two weeks old. My heat stops working after hours. I call JL's Heating & Air directly, which is the after hours warranty policy. A voice mail instructs me to call the after hours technician. I call and leave my info for a call back. No call back. I end up calling three times. No one calls back. A long cold night. Begs the question, why have an after hours emergency number if no one is going to answer? I will use them for warranty work, noting else. In the future if I don't get a call back I will call a reputable company to fix the problem then send the bill to JL.

Update, JL calls me at 8.45, 45 minutes after they are open. They apologize for their “on call tech” not being available. Said they would check on it. Had I reached their “on call tech”, he would have come directly to my house to fix it. But, because I didn’t reach him, they put me in the que with their other work load, so now I must wait until they can work me in. Result, because of their inability to perform their contracted warrant work, I will just have to wait. Wonderful business model.

This company is a JOKE. The owner Pam Lee does not cares about you or your concerns. She nor her staff that answers the phones are friendly or courteous. They are all argumentative and more focused on getting the last word in rather than listen and being empathetic to your needs. This company was contracted by Ryan Homes to install the HVAC systems in our subdivision and multiple people have had nothing but problems with the units. Brand new homes and parts go bad... pipes freeze up... leaks. I’m not expert but this is BS! We are NOT the only subdivision with these problems. Please read your reviews Pam! You and your team are rude and quick to flip the script on people as if you are the problem. I have reported your business to the BBB as you know, with the combination of the terrible reviews and poor workmanship, you will NOT be in business much longer. I don’t care how long you’ve been in business Pam, you and your company just don’t cut it. Step your game up and maybe then we can talk. People save your money and go elsewhere. This is company is TRASH

What a great company! Came out in the time frame they said; even a courtesy 30 minute heads up. Very polite and friendly. Went straight to the unit and checked it out. Fixed it quickly and didn’t waste any time. Very impressed! I will definitely be staying with JL’s for all future heating/air needs.

This company does not follow standards and cuts corners. I had to spend $3500 to fix the mistakes they made on the new system installation at my home. Avoid at all costs.
I guess the number of poor rating on Google explains why they lost their major commercial account with Ingles!

Unprofessional. Do not use them. There is a reason for their low rating. Denied accountability for faulty installation (this was confirmed by manufacturer of the thermostat) and refused to repair while under warranty. They will be reported to the BBB as well.

The company is the best! My heat went out back in Dec on Christmas Eve none the less. I called they had someone out here that day. They got it up and running. They had to order a part and they were back out here two days later. I highly recommend them to anyone in need.

There is a reason why this company has low ratings. Better off avoiding.