Priority Plumbing & Heating

Wow what a team! We were very pleased with the work that Priority did for us. They were prompt, professional, accountable and even cleaned up the job site upon completion. I would be sure to call this team for any future needs. Its nice to have finally found a plumbing/heating professional that I can rely on for my future needs.

Mike came by to install a new hot water tank! He was on time and efficient! He also came by on his day off also to snake my toilet due to my two year old flushing a toy! Thanks so much and a job well done!👍🏻

I’ve used priority plumbing countless times and it is always such a positive experience. Mike and his crew are phenomenal. Can’t go wrong with Priority Plumbing!

Day 1: Priority Plumbing (henceforth PP) scheduled to remove old furnace & replace w/new gas steam boiler w/new gas pipes, vent, electrical, & electric water feeder. Included use of addition of pipe conditioner to calm pipe banging & install new thermostat on opposite side of wall w/understanding it would take 1 day (quoted $6200). Work started Day 1, but PP got a call of emergency water main break at an apartment complex, & seemed rushed throughout the day to get to the bigger customer. The “new electrical” was wiring to the nearest junction box in the basement & PP suggested I should hire an electrician to run a line directly to the electric panel, but that PP could not (would not?) do that. PP left the metal flexible conduit from the vent unconnected to the boiler (it should have been attached to the new boiler via the punch hole) so the wires now hang out the side of the boiler. PP untidily connected the new thermostat wire to our old knob & tube & left it hanging dangerously close to uninsulated steam pipes. PP did not finish in one day, but connected boiler to get heat going & left to come back the next a.m. (3 hours, Day 2) to finish & clean up tools & supplies PP had left in our garage. PP installed the new thermostat on wrong side of wall, & had to change that the next a.m. too, as well as relight the pilot & turn on the water heater (cold showers). PP left the 4 cement blocks that elevated the old boiler in random places in the basement, messy. Heat worked, but pipes banged much louder & more violently than w/older system (woke us up at night, shook floor, scared cats). Evening of Day 2, I put laundry in the washer. Day 3, I went downstairs to put the load of laundry from the washer to the dryer, but found water ALL OVER the basement floor, the waste hose from the washer was disconnected from the pipe to the sump pump. PP confirmed they had removed the hose & admitted they forgot to put it back! Water was in two rooms & a hallway of our finished basement. (We were flabbergasted!) I requested PP clean up their mess, so PP brought a shop vac to get the water (Day 4) but I demanded industrial blowers, so PP begrudgingly complied & later that day brought one in to use over the weekend. Pipe banging continued to wake us up at night over the weekend & I wondered if PP had forgotten the pipe conditioner? PP worker came to get the blower Day 7 I asked if PP had added conditioner, & PP hadn’t. Later that day (Day 7), I went to put away clean linens in the linen closet in the basement, but couldn’t open the closet door, bc a pipe that ran above the closet was now resting below the front of the linen closet doors, blocking access. Workers arrived Day 11 to fix it & I firmly explained the frustrations w/their attention to detail, problems w/their workmanship that needed to be corrected, & PP rudely stood told us I were being passive-aggressive (mind.blown.) PP failed to sweep or vacuum the metal filings around the base of the new unit, but the heat was working, & making less noise after finally adding the pipe conditioner. The next day (Day 12) I went downstairs to put away some boxes, tripping on one of the random cement blocks they relocated near the furnace. I went to move it out of the way, but realized it wouldn’t move. PP had lodged it, w/a new unconnected piece of copper piping, under the steam pipe ensemble to prop up & lift the whole configuration so the cabinet opened. THAT was their solution to the problem! PP did not attempt to use any proper pipe support (feet, rolls or hanging straps) but instead just crammed an oversized cement block & extra piece of copper pipe under the pipe configuration. I was livid! I said it was not acceptable, but PP said “what’s wrong now”? And didn’t even see how inappropriate their “solution” was. Mike seems like a nice guy, but do not hire him to fix or install anything.

They replaced a water heater in our condo. Respectful, professional, honest, and friendly. I'd call Priority again!

Mike is very helpful. He helped me out of a jam twice. I would recommend him in a second! Thanks Mike

Great experience. Mike the owner was very responsive. Job was done ahead of schedule and for a very reasonable price. Highly recommended!

Best plumber you will ever find! Responsive, professional, efficient. Can't recommend highly enough

Great company. Call about a drain and referred me to someone that was willing to come by within an hour

Thank you for your prompt service, professionalism, and great product! I'll be sure to recommend your company to friends!