Reviews (40)
Terrible customer service! I also tried to give my business to a local company, but I learned my lesson. Ordered a part for refrigerator and specifically asked if this part doesn't work, can I return. Yes, I could with a 20% restocking fee, which is what I was told. I was fine with that answer. Called a few days later when part is not what I thought I needed, and I was told I could not return!!! I, too, could have ordered on Amazon and returned without getting yelled at. Part was also more money than they quoted me. Not a good customer experience at all.
the woman who answered the phone treated me awful. she barked at me that my industrial rotary iron isn't an appliance, and anybody I tried to help me would just "hang up on me" and then she hung up on me. No, ma'am, thats just you. But you have a nice day!
Wow. :( Called to see if they had the part I needed for my dishwasher. I would like to point out that I (not my husband) am the one who took it apart and figured out what we needed. The man who I spoke to was very condescending and treated me like a 5 year old. He got upset when I said I had the part number and insisted that I give him the model number instead. I am 100% that the model number is not visible on our dishwasher when it is installed so I went to get the number from the manual and he said he wouldn't take that. After all of that they didn't have the part in stock anyway. I called Dey Distributing and spoke with someone very pleasant and they have what I need in stock. Try them instead!
Customer service is terrible. I was hoping to support a local company, but would rather buy online when the service is like this. I'm sure they are stocked with all the things you may need, but the service is not great at all. I hope it improves.
Always have the parts in stock.
Fast reliable service
Very helpful, very friendly and very knowledgeable
One store associate wore no mask. To me that makes it obvious that they do not care about the safety of their customers. There are signs all over the store saying that masks are required. I bought something last week and he was not wearing a mask then, either. Parts are very expensive, but I think that's kind of the reality of the product. I didn't compare prices. Online would have been much cheaper but I paid for getting it the same day.
Horrible customer service
As others have said, the only reason to buy here is needing it right away. Amazon had the same parts for 1/3 of what I spent for them at Sundberg. But I wanted it right away so I 'supported' a local business. And as it turned out, the parts didn't really fix the problem and they don't take electrical items back. Amazon on the other hand, will. So decide just what having a local store is worth to you as the customer.
Really bad customer service and high prices.
I called 45 mins. Before closing they telle the part I need will be $30 or less so I drive 11 miles to this what u call business and when I get there they illiterate old man says it's $54 what u told me on the phone $30 or less. Watch out for these w. Allis retards
Love this place. They always have or can get what I need. Staff is top notch and knowledgeable
Very bad customer service. I took my business elsewhere.
Nice people they know there noodels.
Danielle & Ken & Jason are absolutely off the hook they know their business their Sharp and there's nothing they can't get I've been going to them for over 20 years and sundburg's absolutely the Tops!!!!?
Called Monday to order a replacement part "from Chicago." Told it would arrive by Tuesday. Called Wednesday to find that the order was never placed and all parts available in the warehouse had been used to fill other orders... Don't bother with this company, just order directly from the manufacturer!
I call to see if they have the part I need, man says “ yes we have it, c’mon in, I take a cab there $10 each way btw to have the lady say, Sorry, we don’t have it. What a JOKE!! Thanks for wasting my $20!
Every time I needed to repair one of my sisters appliances Sundberg was the only one who had the right parts
Great spot for Appliance parts. They also have a wide range of grill burners and greats. Staff is friendly fast and helpful. Plenty of parking adjacent to the building also street parking. Mail order parts are available With a shipping fee applied Thank you very much for all your service and help I will continue to do business with your company