Reviews (34)
Great service, fast and a nice guy
From the first evaluation of my old boiler through the installation of the new boiler for steam heat and the cleanup, everyone was very knowledgeable, polite, and efficient. The price was highly competitive. Most impirtant, the inspector came to evaluate the work, meeting the codes, and said it was all perfect. I strongly recommend this company!
They fixed my heat & the technician was a cool guy
I worked with Paul who was great in taking the time to answer any questions I had throughout the entire process. He was very knowledgeable and took the extra time to make sure everything was taken care of and even offered to help remove a 'weed tree' for me on where the a/c unit would go. The installation team was timely and professional as well and helpful with any questions I had the day of. I was surprised at how fast I was able to get the installation in and how quick they were. They also did a great job cleaning up.
Responded quickly, wait time was only 3 weeks for installation and in this day and age that is pretty good. They were prompt, effecient, cleaned up, explained everything they did and how to use our new AC, thermostat and the changes they made to the existing duct work. We will receive 1 year free maintenance checks for our AC and even our older furnace. The AC unit we wanted was on back order, but rather than us wait, they gave us an upgraded model at the same price. How do you like that for CUSTOMER SERVICE!?!
Steve and Brenden did ductwork for our kitchen and bathroom fan vents. They were on-time, efficient, and professional. Paul was very responsive in determining, and scheduling the work. I would put Donovan & Jorgenson as a top consideration for future jobs, such as furnace/central air replacement or repair.
Called for service on a non functioning AC. The tech was quick to arrive, diagnose, and fix the issue. Afterward he spent some time checking the system to make sure everything was working well. Fast and professional. Highly recommended!
Best place to get your furnace installed. Call Scott to get your project started. True professionals.
We joined their service program a few years ago and it is like pulling teeth to get them to follow through on what they say - they say they will call to schedule a tune up but the date comes and goes and we always have to reach out to them to make sure we receive the services we prepay for. After we hopefully get them to come out and complete the tune up this year we will likely look elsewhere for somewhere that has better communication. Every technician that has come to our house has been friendly and fast working so that is appreciated.
Very responsive, and they were able to have a tech out to repair my boiler system almost immediately. The service was excellent, the price fair, and my heat works again!
Always professional!
I have had very positive experiences with Donovan & Jorgensen over the years, but especially want to post about my recent experiences. Phil Schmidtke was outstanding in his efforts to help me identify options to repair or replace my duplex boilers/hotwater heaters. In the end, I replaced one with a new high-efficiency combination, and I am very happy. Brandon and his team did the work over two days with minimal disruption and excellent customer service. I highly recommend Donovan & Jorgensen.
We had a fantastic experience with Donovan & Jorgenson. Our sales rep Paul was quick, thorough, and professional. He was able to quickly determine what we need and adapt it to our existing heating/cooling system. No extra fuss. The installers Steve and Andrew were great. There was no mess afterwards to cleanup and there was minimal rearranging that I needed to do in the basement for them to get around. They even pointed out an oddity in our duct work and fixed it so we have better airflow to our upstairs. Amazing! We had an AC unit installed mid-fall so we haven't had that much use out of it, but so far, it's been great. They have several maintenance/checkups built into the purchase, so I feel relieved that we won't have to worry about that for a long time.
Just had my furnace and AC replaced by D&J and couldn't be happier with the service they provided. From a low pressure quote process, through to the installation, everything ran seamlessly. The coordination with their subcontractors for chimney and electrical work was flawless and the installers themselves did a fantastic job. If you're looking for HVAC work, look no further.
Phoned this place last month for gas furnace repair as our previous company bailed on us. Furnace died and we and our pets have been freezing to death in a 40° house because this place just wants to play games. We saw the D&J truck and repairmen outside our home the day after we called, but they just want to play games; they never phoned or knocked on the door, they just left a "sorry we missed you" note and split. When we phoned them again they lied about having phoned (no evidence of an incoming call on our phone) and knocked (if they had knocked our pets would have freaked & they were calm all day) and said to find another company. No idea what their problem was. No contact from them.
Paul came and explained the different products and options that would work for our house and was very fast responding to questions. I felt I got a great price on a complete system including a new humidifier and UV air cleaner - huge in the age of covid! Steve and Andrew had the old system out and the new units installed in less then a full work day. They took the time to show us how to service the furnace, and answered all our questions about when to run the humidifier and how to shut down the AC for the winter. They even moved our thermostat to a more central location so it's readings wouldn't be thrown off by 'solar loading,' making the whole house more comfortable. I highly recommend Donovan & Jorgenson, and know that if I need them, they will be there.
Very professional through the whole process of buying and installing a new furnace would recommend to all
We were very pleased with the service starting with the sales rep Paul which did a fantastic job explaining what our our needs were and how we can accomplish it the craftsmanship and courtesy of the staff that installed our furnace and Air conditioning unit was fantastic they were courteous and cleaned up after themselves when they were done you would’ve never known that they were here I would recommend Donovan&Jorgenson for anyone that needs a furnace or AC this is our third unit they installed for usOver the last 30 years great job keep up the high standards
Our sales person, Paul, was very well informed, explained the pros and cons of options and was great to work. The installers were professional and tidy! Great company to work with.
Outstanding service all around. Last week, our furnace stopped working. Our AC unit was ancient and we knew replacement was in the near future. Paul from Donovan and Jorgenson responded to my inquiry the next day, and was able to meet immediately. He explained all available options, including repair and replacement of the furnace and the whole system. No pushing, no sales gimmicks, and forthright responses to all questions. We decided on a furnace/AC replacement, and they were able to schedule it the following Tuesday. Brandon and Dave from D&J performed the install. They were on-time, polite, and professional. They showed a real commitment to their craft when they even sealed up some left-over HVAC components from the house's original heating system left by last HVAC company. Install was done before my son's nap and system is working perfectly. Could not recommend them more highly.