Reviews (100)
Max was a very nice and professional person to explain everything to me. New to the word of all this with ac. He called for additional help from Alex and they both help explain thing. Who would of know from a radio ad got a good company. Would recommend them and going to have more work done by them.
Our AC stopped working right before a holiday. They were able to come that day so we didn't have to wait until after the holiday. Our tech Dane S. was superb. He was professional, knowledgeable, gave us options as to what how to resolve the problem.
They were recommended from the home warranty company. We were out of heat in February. I knew what needed to be replaced. They came out and diagnosed it to be what I thought. They said it would take about a week for the part. I knew where one was in Waukesha but they didn't use them for parts. So for most of the week I was out of heat. ( in February). When they got the part and installed it the tech could only get it to work when it wasn't connected to the exhaust. So he said we must have a clogged exhaust pipe which was fine at the beginning of all this. He said that it wasn't going to be covered under the home owners warranty. We called a different company who came over right away and had it fixed in 10 minutes. The guy from Rosenthal didn't transfer a part from the old part to the new part. I would never use this company again. The only person that seemed to care was the lady on the phone.
Dane was very helpful in letting me know all my options and helped me understand the costs of maintaining the old appliances and just getting brand new models.
We had a tune up today. Max Bradshaw was extremely professional and kind, and he got done a lot sooner than I expected. He was very nice to my dogs, as well!
Max from Rosenthal was at my house this morning for my regular check of my A/C & HEPA air filter. He was thorough, helpful, answered my questions, and replaced the HEPA filter for me that I had on hand, and even explained how to -- and to not use water to -- clean the main HEPA. AND he noticed and alerted me that my water heater was leaking so was able to get that dealt with today. I contracted with Rosenthal for annual maintenance checks about 1 1/2 years ago and very satisfied that I did so.
Jason was the service Tech very professional answered my questions. He did a good job. I will recommend Him and Rosenthal.
My compliments are sent to Gena in front office for her friendly professional service. Gena went out of the way to help me solve a problem. She is truly a people person who went out of her way to help me out. Thank you Gena. You deserve a reward for doing a great job 👏
Dane was great! You can tell that he enjoys his job. Very nice and professional. Thank you!!
Mr. Chris M. was timely and professional. He explained what he was doing on the job site. His office emailed me his name and photo when he was on route. Very polite and informative. Saved me money.
Dane was very efficient. He came in and immediately located the issue. He had the right part replacement in his vehicle. Once he came in to replace the part, he got it done very quickly. Thanks for your service.
They were great! From the ladies in the office to their techs that came out. Thank you!!
Had my seasonal AC tune up. Jason was prompt, efficient and very polite. Did a good job.
Had a seasonal AC checkup. Dane was on time and responsive. Did the inspection all good. Explained things well.
I had a weird issue with my furnace not kicking on for hours after adjusting my thermostat (and subsequently installing a new thermostat). I called Rosenthal in the late afternoon and Dane came out the next morning. Dane was awesome and provided excellent service. He fixed the issue but, unfortunately, discovered a CO2 leak from my furnace necessitating the purchase and installation of a new furnace. He then stayed to help secure financing and also to ensure that a new furnace could be located and transported/installed the next day. I'm am thoroughly satisfied with the service I received and cannot recommend Dane enough.
A very courteous and professional individual. Showed up in plenty of time and informed us that he was coming. He was here less than 30 minutes and explained what he had done and for what we could look for in the future. We are interested in central air Installation in the future thanks to Dane we know who to contact and appreciate his expertise.
When my furnace stopped working, Dane diagnosed the problem and solved the issue efficiently and professionally. TY for making my home warm and comfortable again.
When i called for service I let them know the furnace part needed might be a hot surface ignitor. Jason had one with him, and replaced the part quickly. He was very friendly and efficient. Quick response much appreciated. TY Jason.
We are very happy with the service provided by Jason Bradshaw. While we were waiting over a week for a control board another company said needed replacing, we asked for a second opinion from Rosenthal. Jason saw immediately that the problem was with the transformer. The service dept. contacted the manufacturer and found it was under warranty. The part was replaced at no cost to us. Jason was friendly and personable and professional. From now on he’s our go to guy!
Dan Rudnick was very kind, efficient and got right to it. Appreciate you. great job!!!