Reviews (38)
I highly recommend Kiernan-Laitinen. They have amazing staff, from technicians to office staff. Elizabeth is very patient and helpful and so nice. I recommended this business to all of my family members and they’ve all had great experiences.
They sold us a new unit that was over three years old. Wrong warranty information and product was not registered with Carrier after installation. Poor communication as well.
The office is completely disorganized. We paid for yearly maintenance and they have no record of us. If you read the other 1 star reviews, they have no record of anyone. Took our money. Never again.
Yikes! Do not recommend this company at all. They are not fair, do not have good communication between each other, and then send surprise bills in the mail that do not make any sense. Not my cup of tea.
On time, was focused on completing the task in a professional & timely manor. This is the main reason we keep using Kiernan-Laitinen!
Very helpful with estimating our needs..
We bought our Carrier furnace and air conditioner and thermostat through a different company. On Thursday evening our thermostat said SYSTEM FAULT 82-Thermal Lockout 4 hours. We called the other company Friday morning and they said we'll come out on Monday. How are you going to pay for this? We felt that they didn't care less and they were rude! Carrier gave us the name and phone number of Kiernan. When we called they said they would send a technician out today. Their care and concern meant a lot to us! The technician came out in less than an hour. He replaced the bad part on the air conditioner, reset the thermostat and the bill was less than $150.00!! We will definitely not go back to the other company (we had other problems with them in the past)!! We will highly recommend Kiernan-Laitinen to our family and friends! They did an incredible job!!!!
I would hope that all of customer's are highly rated and successful. I deliver HVAC equipment and materials to them and others in the Southern Wisconsin area.
I am so happy with the service I received from Kiernan-Laitnen that I decided to write this review. Not only were they my first choice because they were a sponsor for my sons football team(Horlick) but they ended up being the best price and service. I got 5 quotes to install a central air system and K-L heating was the best deal hands down, it wasn't even close. I was even able to upgrade to a higher seer unit for better energy savings and still come in hundreds of dollars cheaper then the other quotes lower seer units. The installers were on time and did a great job. they even worked with me on my archaic heating system and made it work. After getting so many quotes and reading so many reviews I can say 100% without a doubt these guys are the best and if you go with them, you wont be disappointed. p.s. I dont, nor have I ever worked for these guys, nor did I know anyone that works there. this review is 100% real, unlike some of the reviews ive read on google. lol
Very professional, explains the problem, explains the best fix, very reasonable.
Kevin stopped to check my 4 year old furnace that was not working. It was the thermostat. All is in working condition again. Kevin was prompt, polite and professional. Will use them in the future.
Kevin D. was able to help me install a new thermostat in my home over the phone. He kindly and patiently walked me through the installation and had an answer to every question I asked. Thanks to him, I learned a thing or two and had a new working thermostat! Definitely recommend. :)
Kevin D. was great. He was very nice and knowledgeable. I have had other great service guys but Kevin was the best.
Unbelievable, called early Sunday morning and got a call back in a few minutes from the technician Kevin. Their rates were more affordable than the 2 other places we called and he was able to get our heater running same day. Really couldnt ask for more, very knowledgable people.
Kevin D. did an excellent job walking me through all the issues I had. He was very professional and I highly recommend him and Kiernan and Laitinen!
Our technician, Kevin was fantastic! He was knowledgeable, efficient, and thorough. He explained everything & answered all our questions! He left everything checked, tuned, and clean -- ready for the heating season.
Scheduled Furnace tune-up. Kevin D. Extremely professional and friendly. Very thorough. Also summarized the work he completed before leaving. Have always had excellent experiences with Kiernan-Laitinen. They’re a value-add and customer-focused service team. M
We had Kiernan install a new forced draft carrier unit with AC, UV light, ION filter and air recover (fresh air). We had a boiler before so they did all the sheet metal, ducts, vents etc.... What a great job, Shane and the owner were easy to work with and were perfectionists. Today I had them install a humidifier and again a NICE job!!!!! Pretty solid company and lead installer Shane is good!!!!
Our service technician took the time to explain our heating system and answer all questions fully. Very pleasant experience.
Very prompt and called to let me know a little late. Excellent service and future advice. Highly qualified and very pleasant. I do recommend this place often.