Reviews (100)
Purchased 2 brand new air conditioners installed less 3 weeks ago. One unit is not working (of course on hottest day with temps in 90s). Called for service was told $90/hour to come service. Explained it was brand new just installed and was told because it’s weekend it doesn’t matter, it’s a double overtime charge. If we wait til weekday they can come look at no charge, otherwise we pay )$90 hour for their install error or inferior product. I suggest you use a company that guarantees their work for new A/C units and doesn’t try to charge you to fix their mistakes!
Service tech was super polite and good at what he does. Much appreciated. Highly recommend this company for any heating and air needs!
Outstanding service! They sent out a rep who provided us with a quote and we easily placed the HVAC unit order. They provided an on time delivery where 2 installers removed the old unit and successfully installed the new unit. Clean up of the job was perfect. Price, quality and service were all a 10. Would recommend!
I’ve been having a problem with my heat since I moved into this place and at least once a month . This company has to come out and get my heat restarted because the pressure system or whatever dies ….. I’ve very much appreciate for them it takes them no longer than 20 minutes and they always get the job done . Very polite nice people .
Alex was very helpful and understanding about the work I wanted done. The technician Jesse was very knowledgeable and efficient at completing the work.
I've tried several other HVAC contractors over the last 25 years before a friend recommended Kenosha Heating. The office staff and the techs are top notch - they know their stuff. It is unusual to work with a contractor who does not try to take advantage of you. Looking forward to working with this team for the next 25 years!
The technicians have been well trained. Every service visit I've had with Kenosha Heating and Cooling has had an experienced technician training an apprentice. They are investing in the future and helping the next generation acquire skills the community will need.
For the past 2 months I have had the worst business experience of my life. Unfortunately, it was with a company that have came highly recommended. My furnace was missed diagnosed 3 times with the potential of another, if we allowed it. Each time they told me what the issue was regarding my furnace, they recommended a part to fix it, and nice bill came right along with it. Each time they added a part, it didn’t fix the issue. I then asked who is responsible for the inaccurate solutions. I was told “tech support,” a person over the phone that has never been inside my house. They completely dismissed all accountability for their mistakes. After 2 months of misdiagnoses, and the unnecessary purchase of multiple parts, my wife and I cut our losses and asked for them to install a new furnace. They offered to do this at a discounted rate, however, I couldn’t be reimbursed for the unnecessary parts I previously purchased. I asked them leave all the new parts that were purchased and the old parts that were uselessly replaced at the house. They didn’t leave any old parts from the original furnace or new parts that I purchased from them. I’m sure these hold plenty of resale value. To be a small town company, deeply rooted in the community, I expected a better solution and a better experience. I hope we all learn from this and become better decision makers. Lesson learned.
I have had Kenosha Heating & Cooling repair my old boiler and my new-ish ductless mini-split which is A/C and a heat pump. I wish they would have done the initial installation. Their techs are professional and knowledgeable. They show up early and do their best to provide long-term value. I won't call anybody else!
Every tech we've had has been helpful, honest, realistic, professional and interested in the job. The business has always been able to prioritize if we had a major issue during bad weather. We had an issue (user error) that was simple to fix, but also presented as a $1000 problem. The techs took their time to investigate and fix the true problem. If you have an Hvac issue - this is the place to call.
Anthony was very professional. Arrived early and explained what he did. Highly recommend this company
Called for emergency service. Got a call back asking “How can I help you?” I gave a quick description of the problem of no ignition. His response was : We are not accepting new customers at this time. Sorry. Seems very dishonest to call back and offer help only to give a blanket rejection response after hearing the problem. I won’t be using Kenosha Heating & Cooling for any of my properties.
Brandon was really helpful and provided great recommendations while finishing his work quickly. He also showed and explained the problem to us directly which was really nice!
Your entire crew and office staff are terrific. I enjoy working with everyone. From installing a new HVAC in our duplex to emergency calls when construction dirt caused it to cease working on winter, to repairing the older unit blower motor, it's been easy to make appointments, the techs always arrive on time and have made accurate diagnoses then found the parts and repaired quickly. On top of that, everyone is very nice to work with. I highly recommend Kenosha Heating & Cooling.
Our service professional, Jessy, was on time and completed our annual winter service in a timely manner. Jessy was very polite and explained any questions I had for him. I asked him about adding an electronic Thermostat and he gave me a solid recommendation for the best choice for our unit. (Ecobe). I would highly recommend Kenosha Heating and Cooling they are honest and dependable.
The tech Brian was extremely helpful and explained everything as well as answered all my questions. He was very respectful of our space (booties on at the door, cleaned up after he took the cover off of our furnace) and fun to be around. We would highly recommend both Brian and this company. Very reasonable pricing as well.
Brian, did a great job doing the Maintenance on my furnace! He was on time, very knowledgeable and gave me good suggestions on how to maintain my system! I will use them again in the future and think you should also!
Technicians from Kenosha Heating & Cooling have been to my house a few times to work on my furnace. I've been satisfied with their service on each of these calls and very pleased with the technicians' friendliness, knowledge and tolerance when answering all of my questions.
Just had a general wellness check-up on heating/AC unit and will definitely use Kenosha Heating & Cooling again in 6 months for next check-up before summer arrives. Service was terrific - punctual, polite, professional and knowledgeable. I highly recommend!!
I needed to have a new furnace installed. Kenosha Heating & Cooling LLC was a real pleasure to work with. Very professional. Cathy in the office was as pleasant as could be, and the installers, Cody and Geovanny, were friendly, informative, and diligent with the job at hand. I will definitely choose this company for any future needs!