Reviews (56)
Randy is the best. Honest Prices. Great customer service!!
A power surge after a recent storm took out my refrigerator. I was referred to Bloch who ordered the needed panel part, quoted a cost and installed it when it came in. This was handled promptly and professionally. The fridge is working just fine now!
Quick, reliable service. Knowledgeable techs
Sarah was very unprofessional describing the service area exaggerating “where in Milwaukee”. I spoke area code 53222 and she mention Capital Drive I stated I live North of Capital Drive. Then Sarah referenced Hampton Ave. I didn’t understand or wasn’t able to follow her. She obviously had service areas limiting the Milwaukee area but it was not described well and she did not explain except they do not service areas South of Hampton which is vast. I don’t understand why she didn’t just request the address then state it’s outside of the service area. Instead were in Milwaukee was expressed. I feel she was unprofessional and did not explain the company service area well.
I am keeping me original 1 star review below but adding this amendment. Someone from Bloch called me to discuss the review and explain the actual reason behind why they can't order the part, not that the stove isn't made anymore but rather they only use certain distributors that they know they can trust and the PART is on backorder with no ETA when it could possibly be back in stock. I can completely understand that in today's supply chain reality. I just wish that would have been explained from the start. Bumping this to 3 stars purely based on today's phone call, and the professionalism that the lady showed. She took time to listen to my concerns and gave me their side. I still stand by the 1 star for the service I received from the repairman though. As long as I didn't get the same guy, I would consider using them in the future. See below for original review: Our stove stopped working and had them come out to look at. The repair man smelled absolutely horrendous, he must live in a cigarette factory and our house smelled for the next day. He did absolutely nothing for the 45 minutes he was here, just looked at and pressed a couple buttons. I had to tell him what I found on the internet for the issue. He then left and said I would hear back. I had to call multiple times over the next few weeks with no response. He finally called me back and said that the oven was no longer made and the part wasn't available because of this. Our stove is 2 years old and you can still buy it brand new. After a simple Google search, I also found the part at multiple different places.
Did a great job on my install and a very prompt response to a service call. Support a local business!
Mr daughter's home required furnace replacement. Randy from Bloch provided very reasonable estimate for Bryant gas furnace. Old furnace ultimately failed on December 22nd (-10 temp + 40mph winds), and Randy was able to arrange furnace replacement on December 23rd - we very much appreciated their efforts and service.
I can't say enough good things about Randy and his team at Bloch Heating. Our furnace went on the fritz over the weekend and he was available over the phone on a Saturday for troubleshooting. After discussing our options, we purchased a new furnace from them, which was installed quickly and professionally. I would call Bloch Heating again in a heartbeat.
Incredible service from Bloch HVAC! We received two competitive bids to replace our ‘2’ twenty year old 80/20 single stage low efficiency furnaces. Bid source 1 (a large local company) told us we could not upgrade to high efficiency furnaces due to venting complications. Bloch (bid 2) provided a quote that included an upgrade to high efficiency (~95%) furnaces w/ all the required new pvc venting, at a price that was less than bid source 1 (for a much better product!) . Additionally, the technicians work was excellent. And, the owner was on sight to make sure all the work was installed with quality and as quoted. Bloch is an outstanding company ! Can’t say enough good things about our experience.
Always top notch service and even better customer service
Quick service, reasonable rates and good workmanship.
Unresponsive and would not try to use again.
Got very good service no complaints goo d people to deal with the kittel family
They're easy to work with and very professional. From the office staff to the installers. Great business.
Carl was late getting here, he said he could not find anything wrong in the 5 minutes he was here. He said some stove just smell like gas, charged me $72.74 for the 5 minutes and did absolutely nothing. I Do not reccomend at all. Total rip off since I posted my review, the office people were so nice and helpful... problem is resolved. Thank you
Can't say enough GREAT things about service experience with Bloch. Eric Bloch knew our failed refrigerator was an emergency and followed up w/us on part order, proficiently doing the fasted repair possible. A++++++++
Got off to a bit of a rough start with a very frustrating discussion with their front line customer service rep who didn't seem to really want to help, but the manager called back and is making things right. They have installed a A/C and boiler system for us in the past and it appears to have been done very well with clean routings (for a 100 year old house).
Many thanks to Bloch for making time, to help a wheelchair bound stroke victim Dennis P >>> with his broken AC unit !!!
Showed up on time (last minute of three hour window but I was probably the last appointment of the day) but very competent and friendly.
I hired Bloch Heating & A/C to install a new Bryant air conditioner and update the thermostats and zone control. Randy had a quote ready the same day he visited, and his price beat out several others. On the day of the installation, the Bloch team was great! They worked around other construction going on at the same time, got the new equipment connected quickly and correctly, and spent the time to show me exactly what was installed and how to use it. They were also very responsive to follow-up questions I had in the weeks after their visit. Our new air conditioner works great and is FAR quieter than the 18 year old unit it replaced. My neighbor recommended Bloch to me, and I'm glad he did. I couldn't be happier with the experience.