Reviews (44)
Great customer service
Professional, experienced and qualified, personable.Answered all my questions, cleaned up after installing. Would use again definitely.
If you are looking for the best value and care I highly recommend ACT for both HVAC and Electrical services. Managing a remote lodge in the mountains comes with many challenges. ACT has been servicing our location for over 2 years with professionalism and prompt service to help our business function and succeed. This company shows up and handles all the calls we have thrown at them. Thank you to the entire ACT team for all you do!
Job started Dec 2021 still not complete as of May 2022. They stole 6900.00 from my credit card more than they were entitled when job is completed but job not complete. They currently don't care because they already stole my money. Permits were not taken out and permit from L&I were not verified so now my County is putting a Lien on my home due to their incompetence.
Excellent service. Quick and informative staff. Positive experience all around.
My AC stopped working so I asked them to come out. I had incorrectly shut the door to my AC unit resulting in the AC turning off in my entire house. The technician told me that this was the problem within 5 minutes and I was billed $120, just for the technician to tell me that the door was closed incorrectly. I think that is an exorbitant price to pay for a 5 minute fix, but they require a one hour minimum. I was not informed of the pricing prior and if this is the case, they should have provided a maintenance service at the minimum to make it worth it. No service was offered. Had I known, I would have requested some type of service since they charge for an hour regardless. Bad customer service. Will not be returning.
Great job! Good service!
Update: ACT proved again why they are the right choice for my parents. A few weeks back during our major heat wave and just after 5PM they discovered that the A/C was not working and the home was warming up fast. After calling the After hours line and fearing they would be waiting a while for help the tech said he would be on his way over, from Sunnyside. Preparing to wait for a while, about 15 minutes later here arrives one of the service guys who lived closer and he had graciously agreed to come help. About 10 minutes after arriving their unit was back working and the problem was solved. That's the premium customer service they always deliver!! About a year ago my parents decided to purchase a new HVAC system for their home. After thoroughly researching products, costs and after meeting with numerous company reps they chose ACT and what a fantastic decision! These guys are knowledgeable, they provide great value but most of all, the customer service and professional staff is the best. This is the first place our family would recommend to anyone who asks us!
Called them when my ac went out in the middle of a heat wave. They came that day, found the problem (blown switch), fixed and were on their way. Kind and considerate.
I have had nothing but good experiences with this company they are prompt and efficient.
Start to finish with our furnace change out and electrical work, everyone has been very nice and helpful.
Rude. Did not install the wiring legally making the inspector come out multiple times. If I could give 0 stars I would. Wouldn't recommend to my mother in law.
Had a wonderful experience will definitely use again !
I used ACT to install new gas furnace and AC units at my house. I must preface this review by saying that I really can't talk about the qualities of the system itself, the weather has been mild and I haven't had much occasion to put it through its paces, so this is a review of the purchase and installation process. I received 4 other estimates from local companies for comparable systems. ACT's was not the cheapest, but I chose ACT on the basis of the professionalism and responsiveness of Javier, who was the ACT salesperson. Examples of what I dealt with from others while gathering estimates included inflated estimates, wrong information, failure to answer emails and unsolicited religious/political opinions. In contrast, Javier answered all of my questions quickly. When he pointed out that my AC needed to be updated, I was initially annoyed, but upon doing my own research, I found he was right, it was more cost effective to replace the ancient and inefficient unit before it croaked. When it was determined that the unit needed to be relocated because of code issues, he approached the problem practically and found a simple and inexpensive solution. The installation itself took place on time and was carried out by a polite and respectful team. Javier followed up to make sure that the work had been correctly executed. Based on my experience with ACT, I would not hesitate to recommend them.
Blake was professional and knows how to problem solve. He dialed in on the issue and helped resolve it in a timely manner. Friendly and personable.
Everyone I worked with at this company was very helpful and responsive! They had better pricing than other companies in town and were willing to do everything through email, texts and calls, which was nice given my hectic schedule.
ACT is amazing! The furnace went out at my father in law's rental and ACT was able to come out that day, find the problem and get the part in by the next day!! Thank you guys! Dustin also called me with updates through the entire job.
My contractor hired them to do the electrical in the house we're building. They NEVER showed up when they said they were going to. My husband and I missed work REPEATEDLY when we would go to the jobsite to meet them, only to have them not show up. We would be told over and over again, "oh, we'll be there tomorrow" which would turn out to be false promises, only to have them would show up literally WEEKS later. We've been waiting for a MONTH to have our trim out done, and it still isn't complete. There are literally two things that need finished for us to be able to move into our house (which was supposed to happen by the first of January). And where are the electricians? No where to be found. They ignore emails and have never apologized for delaying the progress of our build. This has been hugely disruptive to my family and I've never experienced such poor customer service in all of my life. TERRIBLE.
They find solutions to problems not just make service calls
Excellent customer service and professionally installed. Prior to contacting ACT, we had another heating/air company assess our home that failed us in every aspect. We decided to contact ACT, as our timeframe was very limited on getting work done. Luis provided excellent customer service and a same day estimate. He was patient with our questions, provided recommendations and did not limit us on our options to install central heat/air, to include duct work and removal of our wood stove. Thankfully, he was able to schedule us with an install date that worked with our timeline. The day of installation went smoothly with no issues. The crew was welcoming, informative and great to work with. They were very knowledgeable in installing a completely new system. We would recommend this company and it’s crew and plan to use them for any future use.