Reviews (48)
The service technician who came to my home in hot weather to replace my furnace as well as installing heat pump which cool me down on recently summer days. The team is professional and responsible with tasks. i highly recommend the people and services
Great experience overall at a reasonable price for a ductless heat pump installation. I was originally referred to them by my realtor, and Hoa arrived within days of my reaching out for an on-site quote (as a point of comparison, other companies I contacted were booked out months ahead for the quote alone). Ultimately Zip had the most competitive bid for my configuration, so I went with them. There was a bit of a wait for some of the parts to be available, but that's due to nationwide supply chain issues and not a fault of Zip. Once install was scheduled, they arrived on-time and finished the work in 1 day, cleaning up after themselves. Would use them again and recommend them to others.
Highly recommend!!!! We’re so happy and grateful for the result. Technicians are friendly, helpful and very knowledgeable with all my questions. The pricing is affordable compare with other companies that I got the quote. Great job!
Great service, we are very happy with our new AC unit. Very easy to work with and installers were very friendly. Installation job was very high quality. Would definitely recommend Zip Reliable to friends and family members.
We had great experience with the technician that came out to install our mini splits. Our electric bill dropped by 50% the next month. When we called they came out the same day to give us an estimate and installation happened the following week.
Great company! I had an old oil furnace that was very inefficient and half the time didn’t work. It was a nice and easy experience getting scheduled with the office. The sales technician that came out was very informative, i didn’t feel pressured into taking the job. He went over all the options available to me and which were best for my set up. The job itself went very smoothly. The installation looks nice, they kept the area very clean, and they did the job as promised and to my expectation. Thank you!!
DO NOT RECOMMEND. Don’t waste your time on this company. I usually don’t bother writing reviews but this experience has been so terrible. First off I was referred to this company by my home warranty and off the bat it was already difficult to book my initial diagnostic appointment. After the first diagnostic appointment there was a delay for them to send over their diagnostic report to my home warranty company. I called multiple times to follow up and no one ever answers the phone. I called multiple times throughout the day hoping someone would answer. And left a couple voicemails as well. No one ever called me back about any update on the status of the report until I harassed my home warranty company for a new contract since Reliable Heating was very unresponsive. Finally someone from Reliable Heating called me back and scheduled to replace a part in my furnace that was failing. At this point it’s basically a month of my heater not working. When they showed up to replace the failing part, the guy realizes that they in fact had ordered the incorrect part. So he says he has to go all the way to Kirkland to get the correct part, it was a late appointment so he said he would return another day and someone will give me a heads up on when they’ll come back to replace it. A couple days later no one has called me, and I’ve already been calling everyday for an update. No one calls me back despite leaving them voicemails yet again. About a week later my home warranty company reaches out to me that Reliable Heating and Cooling is no longer able to finish the repair due to lack of technicians. If your company is going to be so busy and unresponsive then don’t accept the job in the first place. You not only wasted my time, but it’s literally in the middle of winter and I’ve now had a broken heater for almost a month and a half.
I was referred to Reliable Heating and Cooling through HomeAdvisor for replacing my natural gas furnace with a heat pump. While the installation was good and the heat pump mostly works as advertised, the contractor did not set up the heat pump properly to adequately heat my house during cold weather, despite the heat pump being rated to produce compressor heat down to -5 degrees outside temperature and their assurances that my house will stay adequately heated. I have repeatedly attempted to reach out to the contractor to get this issue resolved. The contractor has either ignored my communication, or the one service call that was finally scheduled was cancelled and not adequately followed up on to reschedule. Attempting to raise this issue to HomeAdvisor has also proven to be quite an ordeal. I strongly recommend to look elsewhere for HVAC work, as both the contractor and HomeAdvisor have demonstrated a serious deficiency in their ability to address issues properly.
The techs were efficient and professional, arrived when they said they would every day, and cleaned up after themselves at the end of the day. I would highly recommend Reliable Heating and Cooling!
The tech came out the next day when my old furnace failed. They were able to install a new one the next day, at a fair price. Great techs. Would recommend Reliable Heating and Cooling.
Fast response, very helpful! I recommend Reliable Heating and Cooling for any AC problems.
Very prompt and professional. Has a strong knowledge of furnaces and air conditioners. Came to help me in less than 24 hrs.
Nick responded quickly. He breezily and efficiently located my ring, extracted it, set the ductwork back the way it was, and documented it all with photos that he shared with me.
The tech was very determined to get the job done no matter what it costs or what it took!
The technician arrived on time. He was personable, and thorough and explained what he was doing as he was doing it. He set me up on a reasonably priced maintenance plan. We had an ice storm yesterday and I appreciate him coming to the house today. I would recommend them no doubt.
Great prices and service! The owner is amazing to work with!
They installed a heater in our detached garage, showed up when said they would, and worked efficiently. Highly recommend Reliable Heating and Cooling!
Amazing Service! They were the only heating place to return our call that day. The tech came soon after and fixed the problem within 30 minutes. He explained everything in detail. Frank was really nice and a true professional. They will be my first choice in the future when we need help. Thanks!
We need to install our A/C. So glad we chose Reliable Heating and Cooling! They definitely take pride in his work, offered a great product at a reasonable price, and followed up after the A/C was put in to make sure it was all working correctly! We would definitely recommend them!
The techs came and fixed my heat on short notice when the temps were well below zero. Very thankful for his amazing service!