Reviews (28)
Great
Excellent service. Answered my call right away. Fixed problem quickly. Even told me I could probably call the company that installed the heater and get it fixed through warranty but as I needed it fixed right away, I went through them. Ended up costing much less than they quoted me. I never leave reviews but I feel like this company was trustworthy and they really helped me out of a bind quickly. Highly recommend.
Fantastic customer Service! Paul the owner is very personable and quick to respond. His company has very fair and competitive pricing. They removed an old gas furnace then moved our service to the garage. They installed a heat pump and furnace as well as moved some ductwork and were complete in two days. I would highly recommend this company 5+ stars.
The heatwave last year made us realize we desperately needed AC in the house. After comparing 5 different places, we decided to go with innovative air and I'm so glad we did. The owner Paul came and took part of the project himself along with his team. They were the most respectful hardworking people that we've worked with. The job was done professionally and they cleaned up after like they were never here. Months after when we ran into issues with setting the new thermostat, Paul didn't hesitate to make a trip right away to help us resolve the issue. I seriously can't recommend this business enough!
Paul did a great job installing our mini split system. I went with him because he took time in the estimate to dig into what might be the challenging parts of the install. We ended up with a cleanly installed 2-zone mini split system at a fair price. Paul was communicative and responsive throughout the process.
We chose Innovative because we felt that Paul was genuine and honest when communicating with us. We had one water heater broke down and instead of “up-sale” that we replace the two 12-year-old water heaters that we have (one of them is working perfectly fine, and another company that we asked quote for did try to convince us to replace both), he did try to fix the water heater for us. After trying and failed the fix, he did not even charge us because he cannot fix it. We felt that we weren’t being tricked into believing that the water heater is beyond fix, and he actually took the time to fix it. We were able to get a budget-fitting quote and they are onsite the next day to do the work. They are professional and quick. We would definitely recommend Paul to our friends, and contact them again when we have similar problems.
I called this company in a pinch, as my furnace died on me in late October, and Paul came out the same evening to diagnose the issue. He had the furnace up and running within a day because he had to wait on a part that needed to be replaced. Excellent customer service and professionalism. I highly recommend!
VERY happy with the service I received! Paul was quick and efficient to diagnose our problem, and had the part ordered and installed within days. He also was able to help us with a temporary fix so we were able to stay warm while he was able to get the part. Very friendly, professional service that we will be using again!
Read the comments and made my decision to use them. They were fantastic. Great communication, came and fixed the issue same day. Because it was a simple solution he didn't charge me even though I feel like other companies would have. 10/10 would recommend and also use in the future.
WOW! These guys are amazing. great prices, give you text/call updates on arrival time, quick work, and an amazing end product. Would recommend them to anyone looking for heating/cooling work.
My Mom's 50+ yr old furnace finally called it quits. I looked at reviews both on Google and Yelp to help select Innovative Air Heating & Air Conditioning. True to the ratings, Paul was very responsive and suggested a practical and cost effective solution that fit my mom's needs. I was not able to be at my mom's for the install but she was very happy with the workmanship and professionalism. Paul also called back to offer a revisit to help my mom better understand how to use her new thermostat if she needed help. She does not speak English very well so I really appreciate his offer. It's these small differences in service that make a huge impact on me. I would highly recommend! Thanks again Paul!
Black lion was requested for servicing the furnace. The technician entered the building without any tools, filters etc. Start to finish the technician was inside for less than 11 minutes (courtesy Ring videos). Considering the technician was supposed to wear shoe covers, go through two doors to garage, locate the furnace, take care of the lights, not sure if 11 minute is adequate to diagnose. Technician declared the furnace is not serviceable and has to be replaced since repairs will cost similar. I refused to replace the furnace. The technician left the door open with the keys in the door. I had to request my realtor to come and put the keys back in the master box. We were sent a bill of USD 180 which we paid unwillingly.
Our business needed an two AC units put in before summer. Innovative provided us with a competitive quote, the service was fast, and the installation was exceptionally well done.
My parents' OLD furnace stopped working all of sudden right before the snow.. so we had very limited time to fix/replace it. We called multiple places but nobody was able to make it on the same day except Paul. He is very honest and kind and his work is superior. All in all, everything went smooth and we are happy with the result. Thank you and we will gladly work with you again next time!
We just replaced our HVAC system in our new house and we are extremely happy with Paul and his team. I received quotes from 4 different contractors and Paul had the most reasonable quote. On the day of the installation Paul and his team arrived on time and they completed the work on time and left the place clean and tidy. Paul is a no nonsense guy who know his stuff and gets stuff done effectively. I would recommend innovative air and heating to anyone who is looking for a good and valuable service.
I'm extremely impressed by the quality and professionalism Paul showed in replacing my furnace. He truly went above and beyond what was expected. He saw that my pipes were corroding and offered to update those as well. He demonstrated how to change filters for future maintenance. I really appreciate the urgency in coming to inspect and replace the furnace. He and his partner were done within a few hours. I can't recommend him enough.
I got 4 bids for my new furnace/installation, and decided on Innovative Air. to do the work. Paul explained the costs and benefits of each type of furnace, made a recommendation and gave me an excellent price. I trust I'll be happy for years to come with my purchase! I highly recommend him.
I am very glad that I decided to go with Paul to have my furnace and water heater tank replaced by 5 ductless mini splits and a tank-less water heater. I had about 6 bidders come out to give me a quote for the project that needed to be done. They were all very nice and professional and I have no doubt they can all do the job, but Paul was very down to earth, and felt like the most trustworthy guy out of the 6. Needless to say, his attitude is what made me choose him over the rest. Getting 5 ductless mini split units and a tank-less water heater installed is not an easy task. Not to mention, he also had to remove the old units, haul it away, and patch up the holes left from the furnace. I was amazed at how fast it took him and his dad, a crew of 2 people! to finish the job. They said it would take 3 days, but it took them 2 and a half days at most. The whole time, they were professional, punctual, great with communicating, and did exceptional quality work. It probably didn't help with the process that I was very nosy by asking him about everything that he was installing, and probably slowed him down a bit, but he was kind enough to explain everything along the way, sharing more than enough knowledge both relating and not relating to the project. After the installation was complete, he taught me how to work the units, what to watch out for, and what to do in terms of maintenance of the units. His explanation couldn't have been easier to understand. Working in the field of quality, I examine the installation very carefully after he left, and could not find anything to complain about. Thank you very much Paul, you are above and beyond.
Paul at Innovative Air beat 3 other top-reviewed HVAC contractors to install A/C at our Magnolia home. He was friendly, professional, cost competitive, and, best of all, trustworthy. Finished job looks and works great. Easy to tell Paul and his crew take pride in their workmanship. Innovative Air also helped with obtaining the necessary city/county permits.
We had such a great experience, Paul was professional, friendly, prompt, helpful, informative, efficient and affordable. We couldn't be happier with our service and result!!!!