Reviews (100)
Trusted by my family for generations, Air Masters has continued to provide excellent service. We recently had them install a ductless system just in time for the warm weather!
They were respectful of my home and my animals
Friendly and prompt care!
Amazing technician, poor customer service from the office. After my condenser went out, Air Masters was one of the first companies to come out to inspect and diagnosis the unit. Not only did I appreciate how quickly they came, but I was also very impressed with the technician, Jeff, and his knowledge. Unfortunately, I needed to replace the air handler and the heat pump. Knowing this area is significantly higher than the national average, the quotes for replacement were high, but not unexpected. I received four quotes from Air Masters ranging from 16K-22K for single speed to variable speed systems. When I asked Air Masters for a simple breakdown of the lowest quote, I was told that is something only the owner could give. When asked if the owner could call or email to discuss a breakdown, the customer service representative replied that the owner is a working owner, and a call could not be guaranteed. It has been two weeks and I have not received a call from anyone from Air Masters. As a consumer spending upwards of 16K to have heat, it is not unreasonable to receive this information and a breakdown of cost is supplied by most professions. I was ready to move forward with payment and installation with Air Masters. However, due to the lack of customer service and communication, Air Masters lost a minimum of 16K from me. I received four other quotes (all of which only gave a range) from other competing companies in the area. Ultimately, I chose Dana’s Heating and Cooling after they kindly and promptly gave me a simple breakdown of cost. Not only did I receive a breakdown quickly, but my unit was installed in less than three days from the time I signed the papers. Air Masters quoted me 3 to 4 months for installation.
Good service. Quick and trustworthy.
The Air Masters crew from design/sales (Rashad), install coordination/scheduling (Tarsila), and the install professionals including field foreman (Vincent) and install team (Stephen, Lydon, and A.C.) did just a fantastic job at my home over three days installing a Mitisubishi Heat/Air pump and three unit system. Related electric and plumbing tasks were also provided. I would characterize each and every member of the Air Masters' team that worked on my job as highly knowledgeable, professional, expert, effectively communicative, and very hardworking. The system they designed, provided, installed, and explained works flawlessly and was sold at a fair price. I highly recommend Air Masters.
I needed to change from oil heat to electric. Rashad offered available options of HVAC systems with a professionally prepared presentation in a respectful kind manner. Stephen and his installation team were right on time, prepared, and worked diligently to finish the project ahead of schedule. The entire team was professional, respectful, friendly, and knowledgeable about the project. It is obvious that this company takes pride in their work and are committed to providing excellent service to the community.
Love them, thank you so much for the help!💛
Well Done Air Masters, you have a great team !👍Stephen, Nelson, Travis & Jeff arrived ready and early, multi tasking components to bring us the gift of AC! Professional efficient and super clean every step of the way. Thank you for a job well done. Lindy & Duane carlson
Best money I’ve spent. Spent most of my life in very hot clime’s with no ac. I can say that having ac when you need it is wonderful Also when winter comes I will be happy to be warm. Couldn’t be happier with this company.
Air Masters came to my home to troubleshoot a new heat pump install done by another local HVAC company. The heat pump had never worked properly. The other company was nonresponsive so I called Air Masters. I scheduled a repair appointment and I was impressed with their professionalism, and ability to quickly diagnose the mistakes made during the original installation. Very happy and I will use Air Masters for my annual maintenance and anything related to HVAC. Thank you!!
On time, fixed problem, friendly, knowledgeable tech
Yesterday I discovered water dripping from the HVAC system in my elderly mother’s garage. Question, does any company try to troubleshoot over the phone anymore? A tech. was dispatched and all that happened was a switch on a pump tripped and needed to be flipped back on. $207 later and I’m giving an extra star for this particular review because they came out next day, after our call in.
Just moved into a new home and needed someone to service my HVAC system. Unit hadn't been serviced and it was a different kind of system than I was used to. Air Masters answered all my questions before I set up appointment, gave me more information about TRANE system and was able to schedule appointment rather quickly. Tony was great technician. He called earlier in day to confirm appointment. He was very responsive and prompt. Answered all my questions and helped me walk through basics of system. Highly recommend company!
Quick response, efficient use of time on site and courteous are the best words to describe the experience. I have used Air Master before and they are my go to company for HVAC services.
Just had our furnace serviced , our tech was friendly knowledgeable and communicated the entire process. We bought a package last year or the year before for service, I love how they call and check in and remind us. It feels like VIP personalized service we will continue to use Airmasters and absolutely recommend.
Mike came out - right on time - and set to fixing a problematic heating system / thermostat. Not only was he able to discover what turned out to be a complex issue, he educated us along the way so that now we understand the system. Everyone we spoke with at Airmasters was very helpful and professional. Our house is like a new house with the heat working as it should. Very highly recommended!
On 12-23-2021 my wife and I woke up to our furnace not working. I called around to several places and they were not going to be able to get out to help before the beginning of next year. Upon contacting air masters heating and cooling in Port Orchard they were able to schedule us that day. They were scheduled to come out in the afternoon but called a short time later and advised a morning appointment had been canceled and that they could fit us in right away. The technician that showed up was Anthony and he was absolutely the most professional person I’ve had the pleasure of dealing with in a long time. He was very knowledgeable and explained exactly what he was doing and the workings of our furnace. While he was fixing it I asked him about doing a PM maintenance on it. He called his office and found out that he had time to do it and after he completed the repair he did the PM. Mu wife and I were extremely happy given the fact within the next few days we were going to be reaching daytime temperatures of only 30°F. Everyone we spoke to in the office and Anthony were all professional and extremely polite. They will be our go to company to do anything with our furnace.
A friend highly recommended Airmasters. Her recommend was well founded. I could not be more pleased with the service. Their representative, Carlson, diagnosed the problem and repaired it ( the part was on the truck) in a professional and friendly manner. I will definitely use them in the future and highly recommend them as well
My technician quickly diagnosed my issue was the thermostat not my heater, and gave me a huge tip to save over 800$ on my repair. He was very polite, on time, and extremely knowledgeable. I ended up installing my own thermostat and it wasn’t working, and I thought my technician missed something that was wrong with my heater. Airmasters arranged for a technician to come back out and was willing to waive the fee if it was something wrong with my heater that the technician missed the first time. I ended up checking my work on my thermostat and it was Me who had wires crossed. Airmasters was patient, cooperative, and extremely helpful. I will be calling them back when my heater finally does die.