Reviews (100)
I can not say enough good things about the customer service I have received from Chris H. and the company. Our A/C unit broke the Friday before the 4th of July weekend, and the company sent Chris H. to our home within 20mins of our initial call. After it was determined the A/C was not fixable, Chris H. gave me a proposal for a new unit and answered many of my initial questions with ease. Of course we had to think about it so he left, but after he left I had lots more questions which he answered immediately by text even into the holiday weekend! I am so grateful for their immediate attention to our situation and Chris’ willingness to make sure we were confident with our purchase. He was very knowledgeable about all products available and gave me candid advice about where and where not to spend money based on the type of home we have. I can’t say anything about the quality of the products, as they are yet to be installed, but based on my initial interactions with the company I have no doubts they will quickly help me if anything goes wrong. ALSO, they are coming out on the 4th of July to install the new unit! So impressed with their dedication to helping their customers even on a holiday!
Fantastic from the initial consultation through the first rate HVAC installation. My situation was a little more complicated, but the technicians handled it so well. Overall customer service was excellent. Highly recommended
I had to find another HVAC service company a year ago because my servicing company closed down due to Covid. My plumber suggested having Air Treatment do my services . I am happy to say that it was a great decision to do so. Everyone at the company is polite and extremely knowledgeable! I have to give a shout out to Mike , my technician who took time to explain to me the issue with my unit and the options for repairs or future replacement of the unit.
I was fed up with my previous HVAC company because of their constant upselling. One of my A/C units wasn’t cooling this week and I couldn’t bear the pushy sales tactics, so I called Air Treatment. I called yesterday and they were able to come out first thing this morning. Ben was my service technician and he was phenomenal. He diagnosed two issues, fixed them, and had my A/C running within an hour. He also went above and beyond in cleaning my second unit. There was zero talk of how soon my units will need to be replaced, how I need to upgrade my filtration system, etc. I felt like Ben treated my units as they were his own. I’m so relieved to have a trustworthy and competent company and technician to rely on my for future HVAC needs!!
We were very pleased with Air Treatment Company. Their sales team was well-informed and helpful and made no attempts to "upsell." The installer guys came at the appointed time right on the nose, and worked meticulously for most of the day to install our HVAC system. They were super neat, professional and helpful during the wrap-up. I would heartily endorse Air Treatment Co. for anyone looking at a new HVAC system.
Very happy with Air Treatment and the entire team. This is the second time using this company and we will absolutely use again (although hopefully not anytime soon!) We recently needed them for two difficult ductwork problems in an older home in Fairfax. Not only did they tackle both issues but they were responsive and offered options along the way. We had tried working with NUMEROUS HVAC companies before this with many showing up to provide no estimate, a ridiculous estimate, no follow thru or solutions that required thousands of unecessary dollars. Phil and team, tackled a complicated replacement of decades old ductwork in the basement, beneath the house and recently the attic. They took on a project with little concern that we had been told by dozens of other companies, was impossible, required construction, or needed an entirely new system. We found the team to be not only honest, but reasonably priced, responsive and professional. They showed up when they promised, completed the work above standard and were clean and courteous while onsite. Couldn't be happier and highly recommend!
Our tech came quickly; his office apprised us of his status via phone; he not only fixed the problem but provided us with good advice on our long-term maintenance and support needs.
Great experience with Air Treatment Company. The technicians were very professional and did an excellent job. Would definitely recommend.
We have been using Air Treatment for 60+ years and they have always provided great professional service!
Fast service response. Trevor was very professional and took his time explaining the service he performed
The staffs of this company were professional, arrived on time, did the job smooth and efficient. Will use them again.
I called Air Treatment around noon on a Wednesday, and within an hour a technician was pulling into my driveway. My tech was Steve and he was extremely helpful, polite and professional and was able to get out AC problem fixed in about an hour. They've got my business from now on.
Air Treatment came to service a furnace they installed five years ago and one year out of warranty. Nonetheless, they did not charge for the visit or the labor. The technician was professional, good sense of humor and, best of all, he arrived on the day I called, in a few hours. This kind of service is very rare these days. I recommend them highly and without reservation.
Technician was knowledgeable. He was able to find out the problem and had it fixed in a timely manner.
Having had our HVAC systems serviced by Air Treatment for over 12 years, we have complete confidence in their professionalism, knowledge and integrity. The technicians are always courteous and helpful in giving you their assessments and diagnoses in understandable terms. Never any pressure, no upselling. We believe Air Treatment Company is most deserving of the highest rating.
To Whom It May Concern: Our HVAC system was recently serviced by the extremely competent and courteous Air Treatment Co. technician Chris Hunt. Chris carefully and thoroughly inspected and tested my home’s entire system, electronically and mechanically; declaring everything in excellent shape. As stated before, I and my family have been faithful and satisfied customers of Air Treatment Co. for several decades. Our collective experience with the high quality of professionalism, expertise and integrity routinely provided to us by all of their service personnel (especially Justin H., Bill Scott and Sonny D.) all confirm the extraordinary value of this full service HVAC company. I enthusiastically recommend Air Treatment Co. to any and all prospective customers. Fred V.
Kudos to Steve for his exceptional customer service! I appreciated his professionalism and his very positive and helpful attitude. Air Treatment Company's customer service is always topnotch!
They answered on the first ring..... Ben came the same day when our heat was not functioning.....had to order a part versus trying to sell us an entirely new system.....ours was 26 years old, but the panel had gone bad...... found the part the next day and squeezed us in to fix it all in less than 2 days......it was supposed to take a week! Used them for over 20 years and will continue
I’m a happy and longtime customer. Air Treatment Company probably isn’t the cheapest option out there, but it’s worth it to pay extra for quality. The workers are consistently knowledgeable, professional, and friendly. It’s clear they are happy in their jobs and they convey a sense of care about their customers. Also, it’s nice to support a small, local business.
Air Treatment has the best technicians. They are always efficient, polite and open to all the questions I have. And they are all really good. I highly recommend.