Reviews (29)
Great people to deal with.
We needed our heater fixed earlier this year. Some folks came into our home to work on it. They did fix the heater, but when they left a lot of my tools and my dead father's tools were missing. It's October and I'm still finding stuff missing. We called to complain but were given the brush off. My mother said one of the guys was acting funny and now we know why. I hope that person or people no longer work for this company. Customers shouldn't have to worry about this stuff.
Great customer service and job done in a timely manor. Servicemen were polite and efficient and the job was superb.
The people at Hodgesville are awesome! They installed my Trane system 22 years ago when my house was built. There is a reason they work with Trane products...it never gave me much problem in 22 years so when it went recently, of course during 90 degree heat, I went right back for another. Working with Valerie and the team is just a lovely perk of choosing Trane. I did get a quote from another company, trying to be responsible with my wallet, but I should not have wasted their time. Anyone reading this, they will treat you right...
Jrm review on google Hodgesville HVAC has become an undependable, and ineffective HVAC provider. I will tell you why. But first, I will explain why my comments are credible. I have been a long time customer - 15 years. I followed all the courtesies; scheduled in advance, paid on time, had several systems installed and subsequently serviced and even worked with them on occasion to reschedule because their crews were sent to "higher priority" jobs or were sick or otherwise absent. You might think I am a customer that Valerie Hodges, owner of Hodgesville HVAC, would want to keep. Today, Its clear to me Hodgesville has little regard for the notion of a long time loyal customer like me. Consequently, I am going to find a different HVAC provider. I will tell you the specifics: I was scheduled in advance for routine service today. I rearranged my schedule and delayed an out of town trip. About an hour after the crew was scheduled to arrive, Valerie told me she decided that since I am only routine service, she is going to send her crew to a higher priority job. She had the typical list of reasons (excuses); Its hot, we are slammed with calls, my system is working so I have cooling, its only routine service, one of her techs was sick last week, and on and on. It was clearly irrelevant to Valerie that I too have scheduling requirements, yet rearranged my schedule to be at my home to fulfill my obligation to be here for her crew. However, what finally convinced me it is time to move on is when Valerie said the since my system wasn't "broken" she was going to skip the job. She had a totally different spin on routine service several years ago when selling me a 3 year maintenance contract. It is astounding that an owner of a company would treat a long time loyal customer with such disregard. I need a service provider who will do what they have promised to do - at least an average degree of dependability -- i.e., show up to an appointment -- a pretty basi
The young man was on time. Did a thorough job servicing our Trane Heating and cooling system. Very explanatory on what he done.
Very disappointed with an Emergency Response. Called on Saturday and NO RESPONSE UNTIL MONDAY MORNING. I WOULD NOT RECOMMEND THIS BUSINESS. CALLED Sammy Stclair, Air Pro Heating & Air. He came within 20 minutes and he is the OWNER!!! WOW WHAT CUSTOMER SERVICE🎊🎊🎊🎊THANK YOU, SAMMY😊
Greg came and repaired our indoor fan motor on our Trane system. He charged us $400 for a new one installed, whereas Davis had just told us that we needed a new $5,000 entire unit. Then, we got a call a few days later from the Hodgesville office and they told us that our fan motor was still under warranty and they gave us the money back. Honesty and integrity are hard sought after traits these days but Greg Hodges epitomizes both and I highly recommend them.
We had this company come out and install a heart pump for us. It never cools like it should. One side of my house was hot the other would cool slightly. They have been out her a handful of times to fix it. Never gets fixed but charges us everytime they come out. Last time it was some bogus excuse of it was not insulated above the furnace. Shouldnt they have noticed that upon installing but however it did cool temperarly when it was first put in. Again its over 85 degrees in my house, no air of course. I do not recommend this company to anyone. Complete waste of money.
They are very unprofessional and give poor service and they were given 300$ for not even an hour of work. They also made my mom carry tools for the serviceman because the serviceman couldn't carry them down a small hill. He didn't pressure check our A/C or look at any of the ducts/vents and just poured refrigerant and instantly packed his tools and left . It made it work for a day and a half, system still froze up and barely works again. The custom service aspect of this business is poor and half done, unresponsive and very rude and poor communication. I would not recommend them at all and the person who responds to these reviews is very unprofessional and has given out details about a customers personal and private finance situation.
Did not do what they were paid to do still have frozen unit. And yes they were paid 300 dollars regardless from who. That didn't matter. Man was only here about 40 mins max. Made me sign paper work b4 he even did anything. Woman on phone was not very helpful nor Nice. Would not recommend this company NO matter who you are or how they get rich from doing nothing.
Great place and great customer service 👍.
Answered my questions and got me headed in the right direction concerning my heating and air issue
Valerie and Greg are wonderful folks to deal with. They are very responsive and get the job done right the first time. Please do not hesitate to use them for your heating and cooling needs. I’m very difficult to please and they met my high expectations so I’m certain they’ll do the same for you. To the individual that posted the recent negative review: They’re not a grading company. It’s the homeowner’s responsibility to make sure they have a level pad to install the unit on. I took time out of my schedule to make sure i had a level pad and you should’ve done the same.
Excellent service
This is what I was left with even though I was told they would come back and take care of this...
Great people to work with. I a issue with my heat pump and ask if he could come out and look and tell me what was wrong and how much it would cost. They came out after hours look the unit over and found a bad fan motor and AC capacitor. Had my unit up and running in about an hour. Thank you Greg and Brian for getting things done
Very good!!!
Could not be best! Very knowledgeable and friendly.
I am looking at new HVAC system options. Called Hodgesville and they came out, temporarily fixed my old system (minor issues) until I can schedule an appointment to get my new system installed. No charge and very professional. I recommend this small business.