Reviews (44)
Terrible. They moved and cancelled appointments left and right. There was a younger man who was helpful and trying his best- very respectful and on time to his jobs. Although, we only had him 1 out of our -5- interactions. Older man was terrible at communicating constantly late and taking extremely long breaks. They broke one of our old thermostats and told us the system didn’t support that kind anymore (odd since it worked 2 years straight before) and installed an older one instead. They also tracked mud and stain out third floor carpet because the older man on 4!! Separate occasions refused to put shoe covers on or take his shoes off. Overall terrible experience and will never use again.
Virginia Climate was very responsive to our predicament - no heat during a cold spell. The owner responded quickly and the technician showed up when scheduled. Our technician, Paul C, was great. He had a nice way about him. Explained what he was doing and then tested things to make sure it all worked well. Great experience. Will gladly use. Virginia Climate again.
Massive turnovers. Management not good at their job. Should be bankrupt soon. Too bad actually
I love Virginia Climate and Tayler was so sweet to me when she had to tell me the furnace was on back order. She knew the coldest December weekend was approaching and she offered to bring space heaters to my house to keep me and my mother warm. So sweet! When the furnace did come and was installed my pipes were leaking so they recommended a plumber for me. They helped me with financing so the plumber could do his job and I could finish paying for the furnace. Once everything was operational they came to my home 2 more times because the furnace would not turn off and the house kept getting hotter and hotter. Once the problem was resolved the furnace is working fine. Thank you Pat for coming on the weekend to fix my furnace problem. I would recommend Virginia Climate to anyone needing heating or cooling systems!
Always professional and reliable. Quality sevice you can trust!
We had multiple visits and phone calls with Virginia Climate - They have always been super helpful and responsive. Taylor was great at helping get our appointments set up and scheduled with people who were prepared for whatever we were having done. The team members who came out worked quickly and efficiently, and always left us feeling great about the work that was done, as well as a clean workspace. Thank you!
Service was excellent and saved me a lot of money. I highly recommend if you want an honest company that doesn’t try to sell you equipment and services you don’t need.
Great, efficient service and resolution to my problem! Heat was on in a matter of 30 minutes. Taylor was wonderful to work with as well!
Great company . Put in a heat pump to replace old AC and acqua therm system. Taylor excellent support Cdj
Genuinely could not have been a better experience. Immediate response to my problem and thorough work. Above and beyond.
Phone contact (Taylor) and response team were thorough and communicative!!
This company has no backbone they tell you one thing and do another. Terrible communication experience and do not suggest interacting with this team!
I Went online at home Advisory and they gave me their name they called me to set up an appointment for them to come out and look at my HVAC system so I can get a replacement price and they said they'd send me a quote the next day I didn't receive one so I called numerous times on different days the whole week and no one answered the phone or returned my calls . If they are like this now I just can imagine how they would be once I call to get service or report a problem.
I interviewed nine companies when looking for a company to install a new HVAC system in my home. Tevin from the Virginia Climate team came out, went through my home and provided me with a quote. They were not the cheapest but my experience left me feeling good about using his team. The Virginia Climate installation team was great to work with. We installed a new Dual Fuel HVAC system. Once completed there were some punch list items to be cleaned up. They came out quickly and took care of our open items. In addition they found things that were not to their standards and they fixed those as well. I would use the Virginia Climate team again in a heart beat.
I have previously had this company service my two heat pumps, and then I purchased a service contract in January which was to cover a spring and fall check of both systems. I had them out a couple of weeks ago for the fall check, and when done the technician tried to charge me $199. I told him that I had a service contract, but he still insisted that I owed $199. I refused to pay, so he called the office to check. I heard the first part of the call through my security camera, and it convinced me that I should never deal with this company again. When he came back in after the call, he claimed that he didn’t know what a service contract covered. They he tried to scare me into over $600 in repairs, stating that both systems would fail by spring if I didn’t get these repairs done. I have now had two independent technicians recheck both heat pumps, and NONE of the parts identified as needing replacement had anything wrong with them. However, they did both identify a few seemingly minor issues that would be obvious to anyone who actually properly checked these systems, that if not corrected would at some point result in damage to not just both heat pumps, but to my house. I am furious that Virginia Climate evidently saw an older woman, widowed and disabled, and figured that they could take advantage, lie to her, and essentially try to steal from her. I will be reporting them to the BBB, and I obviously do not recommend this business.
Ray is the best! So knowledgeable and willing to answer and questions you have. Very down to earth!
My hot water stopped working overnight. When I discovered the issue, I called Virginia Climate within a few hours they were at the house, fixed the issue temporarily and planned a long term fix a few days later. Super communicative, clear explanation, reasonable price.
Very professional. I was so happy with the service they provided, I recommended them to my Aunt & Uncle and they put a mini split in their home as well !! B Overman
Our experience with Virginia Climate has been great. Katie was able to get a technician out to our house the same day I called. We had an error message on our Nest thermostat that was misleading us. Craig thought he'd diagnosed the issue, but a few hours later we ran into the same problem. It's taken a few tries, but Craig has gone above and beyond to find the source of the issue and fix it. He was more than fair about what he ultimately charged us for, especially considering how much time and energy he put into it. I would definitely recommend Virginia Climate to anyone who needs any work done, and I will trust them with any of our future needs.
Virginia Climate handled everything planned and unexpected with solid professionalism. Prices were absolutely fair.