Reviews (100)
Last Service was good But prior repair over charged air conditioning coolant and resulted in repeated failure 3 months later. Disappointed in $800 for what should have been an extended Service coverage
A/C wasn't working and we had a tech out to our house same day to get it fixed. Professional, friendly, and fast!
Always excellent service. Kirk was professional and knowledgeable! Probably a valuable employee. Would recommend!
Problem with 1st floor hvac unit. Came out same day, did thorough diagnosis, offered several repair options, and scheduled a solution the same day!
Outright theives. Only called them because they were the original installer of the unit - was told there was a 170$ dispatch fee. Not unusual, some contractors have a charge that is waived if you accept their quote and it was an emergency situation. Though 170 is crazy high. I was told I'd hear back about when they could come in the next 24 to 48 hours. Instead, I got a call out of nowhere saying they were at my house. I was at work. Given no warning, I had to leave work and rush to the house or else they were going to leave. The tech cycled power to the unit and it fixed the problem. I had also cycled power to the unit before I called them but it didn't turn on when I did. In total the tech was there for less than 15 minutes and did the exact same troubleshooting I had done. Once we agreed the problem was fixed, he gave me a bill for 283$. 170$ for dispatch plus 113$ for diagnostics. I was not told ahead of time about the additional diagnostics fee. The dispatch fee was not waived. 283$ just to flip a switch. Complete bull*** no transparency on price, hidden fees. Terrible communication. Never call these people.
Instead of taking two days like expected, they sent enough manpower to get the job done in about 8 hours. They were all very professional and friendly. I won't hesitate to use them for anything else I may need in the future.
Franklin was one of the most customer-service oriented individuals I’ve ever encountered- regardless of the industry. He was effective, prompt, and a real pleasure to have address an otherwise frustrating challenge with a broken HVAC system.
Great job by Frankie and his professionalism. I’m confident with the quality of work and the longevity of my system.
My tech, Tyler, was very personable and professional. He fixed my unit's issue quickly and correctly.
Great group of guys!! They did a wonderful job installing our hvac on the first and third floor. They were very professional and down to earth when engaging in conversations. I highly recommend this company!!
I hired a plumber and an electrician. The plumber was great at plumbing, but not good at writing a quote that included my job description. That set off red flags, but in the end, due to the man himself, the job was done perfectly. There were some scheduling issues, but surprisingly, they honored the original appointment without complaint. The electrician was experienced in general home wiring, but lacked knowledge of Ethernet and Fios networks. Some of the physical details were initially a little sloppy, but he cleaned up the wall plate nicely. That problem was probably a poor choice of components. There was a problem bringing my equipment back online afterwards - something I had never seen before. Initial messages regarding the problem went unanswered, until, perhaps coincidentally, I suggested stopping my credit card payment. Then I got a reply from the office promising a technician sometime that day. The guy showed up before I expected him, and solved the problem quickly, at no additional charge. Value wise, I felt the prices were roughly 50 to 100% higher than an independent might have charged. I paid the higher price for the James River name and the technical expertise that implies. In almost every instance where I would have expected trouble from an independent, James River took the high road, and performed well. Overall, I give them a B+ or 4.5 rating.
There is always room for improvement but the agent spent a fair amount of time doing general maintenance on the unit. He was pleasant and took the time to explain the features of the Nest thermostat which I really appreciated.
My A/C wasn’t working. The scheduling lady prioritized my service call. The tech arrived promptly, was extremely professional, serviced my HVAC system & advised me on the efficiency of my system. Ask for Carlson!
AC wasn’t working so gave these guys a call late one evening. They had it back working before 10 am the next morning. Highly recommended!
I am very impressed with the customer service. The service technicians are always on time, friendly and courteous. I would definitely recommend JR Air. Special shout-out to Mike Jones for servicing my HVAC this morning.
I had James River install a complete HVAC system in my second story that I had recently finished. The job was completed quickly and correctly, and was very affordable compared to others I was quoted from. I just recently switched over to their maintenance plan for my first story unit and that too was well worth the money. This company does a fantastic job.
Our service man was on time, performed service thoroughly, and was cordial . We have dealt w/James River for quite some time and have been impressed with the expertise shown.
This Company installed my new HVAC equipment 5 years ago and have maintained it with very high quality services. Their Technicians have always been on time for each service and very positive professional service. I would highly recommend them.
Great customer service and PM from the technician, Zach. Very knowledgeable and provided updates and information on keeping my systems running efficiently. A great experience.
Our tech called ahead and got there right on time. He was courteous and professional, finished the job promptly and was on his way. James River has very good to us and we recommend them.