Reviews (43)
On time, staff communicated well w/each other, onsite guy explained what was done and what to do to maintain it. Price is right and- stated at time appointment was made. I'm sold, Thanks Excelsior Air!
I cannot say enough good things about Excelsior, specifically Elizabeth, Gary and Eric. We have had an ongoing issue that they worked through with us and continued to follow up to make sure that our system is working as it should. They are flexible and professional and provide quality service. I am so glad someone recommended them to us a few years ago!
My A/C wasn't working because the drain on my heat-pump was clogged. I called Excelsior and they dispatched a tech to visit four hours later. Gary was professional, prompt, courteous and clear in his communication. I won't hesitate to call Excelsior for my future HVAC needs.
I had two mini-splits installed. Everyone was pleasant, communicative, and responsive to questions. They worked quickly and efficiently, and were careful to watch for my cat so he wouldn't get outside.
We’ve used this company for years so we were shocked by the level of customer service we received today! We called last night and left a voicemail to see about service today. We were contacted and told 1-5pm and then at 3pm contacted and told the technician was running late and wouldn’t arrive till after 5pm and therefore we would be charged after hours rates!! How is it our fault the technician is late and why should we be penalized? Unacceptable and poor customer service….especially to an existing customer!
They really work with you as long as it takes on price and helping you understand the job. On site they work fast and friendly,
Part of our unit froze on Christmas Eve causing heat to stop working. We couldn’t get in touch with any companies that were open until a neighbor referred us to Jesse. I texted him and within 30 seconds I had a response and we were on his list for a visit the same day. Jesse arrived at our house at 830pm on Christmas Eve, crawled under our house in freezing weather, fixed the issue and had our heat back on in no time all for an insanely reasonable price. We will certainly be calling Jesse and Excelsior for everything in the future!
Gary was on time friendly professional and fixed my unit. Great company from owner, to office scheduling and service. I have and will continue to recommend them.
We were on our way out the door for vacation and of course, our home had no A/C. We called Excelsior Air and they scheduled service for the same day after hours. We had someone home sitting for us and she said that the technician, Eric, was awesome. He was very courteous, on time, and professional. Our home sitter reached out to me this week to ask if I had Eric’s contact information. I,of course, referred her to Excelsior. Thanks again Eric! Not only do we appreciate the fix to our system but I also want to say thank you for great customer service!
From the moment they called me to set up an appointment, I knew this experience would be different from the last place I just had. The woman was very polite and bubbly! They got me in within a couple of days after another company failed to get it working for more than 4 days… but DzMitry was absolutely wonderful. He fixed what was missed last time and explained to me how the different components of my air flow amongst other questions I had as a recent first time home buyer. I appreciated the time and knowledge he provided me. I will definitely be going with this company from here on out!!
We needed a mini split system cleaned and Eric was the technician that came out. He was very polite and knowledgeable and answered my questions without hesitation. We will use this service in the future and highly recommend them.
My service technician name is Eric. He is very professional and explained all needed work. I like that Eric takes his time inspecting ac/heating unit thoroughly. I definitely will be acquiring their services in the near future and will highly recommend to friends and others.
RUDE Owner! Jessie, didn't even try to help! I was asking for a quote. He asked me what quotes I already had. After I told him, he was like, yeah well mine are probably going to be the same if not more. All he cared about was MONEY!!!! I said, I guess we can just cancel the appointment and he was like, YEAH! What a total JERK!!!!!!! You will NEVER get any referrals from me, EVER!!!!
Excelsior Air has been a Godsend since I purchased my house a few years ago. They have gone above and beyond in helping with all of my many HVAC issues. They are always on time, always willing to fit me in when something goes wrong, and are always honest about work and pricing. They help me find services and systems that will help save me money, which I really appreciate. I will not be using anyone else besides Excelsior, even when I move to a new home!
I rarely ever leave reviews but this is warranted. Lead Technician is fantastic, consultative, and professional. However, this is a company-first, client-second organization with poor communication and not willing to reason with you to continue a business/client relationship. The definition of a small-business. They even offered a complimentary tune-up but have since not returned any of my 2 phone calls and 2 emails over a 10-day span. If you're HVAC is acting up, they're not worth the headache. ************** Elizabeth, Poor communication and putting the company first. Never did I ask for a "free" refund and I couldn't have been more professional and courteous to you and your staff throughout the process. Getting defensive and using anyone as scapegoat to cover up operational lapses on an open social media platform is very telling. Not all reviews have to be 5 stars.
We had to make a Sunday morning call to have our AC fixed. Excelsior Air was incredibly timely with their response to our call and arrived to our home within a few hours. Gary, our technician, was professional, informative, and effective in solving our issue. Furthermore, as previous Woodfin users, Excelsior Air is exceedingly more affordable, especially with a weekend job. We are pleased with the work done and will continue to use Excelsior Air for our HVAC needs.
Had issues with Trane system. A Realtor recommended I try Excelsior Air. . Gary showed up on time. He was professional and listened to what the previous issues we had. He fixed the problem many others were unable to find. I wish he was the person who we chose when purchasing two units a few years ago. I highly recommend Gary and this company. Five Stars.
Jesse, Patrick, and Rafael are fabulous! They installed a new mini-split ductless system and were professional, knowledgeable, kind, easygoing, and SUPER hard-working. I love my new system, and was so impressed at how they went above and beyond, throughout. They were mindful about cleaning up, offered to remove a really gigantic window unit for me, and made the whole process a pleasure. I'm excited to have a company that I trust for all my work in the future. Thanks to all of you!
Excelsior Air sent Eric over to install a new EcoBee thermostat for me. It was working fine until the next day when a hardware issue wasn't turning the heat on properly. The fact new hardware was failing right out of the box; I decided to purchase a Google Nest thermostat. Within an hour of my call, Excelsior Air had Eric back over, who switched out the thermostats at no charge. I couldn't be happier with Eric's expertise and Excelsior Air's customer service.
I've used Excelsior Air for 9 years at my home and my and my rental houses and they're terrific! Courteous, professional, helpful.