Reviews (41)
David and his team are fantastic. Woke up to my hot water tank leaking water and they had someone here immediately replacing it. I’ve also used them for a new AC unit a few years ago. At the time they warned me I would need a new water tank soon, so I knew who to call once it finally broke. I have a little one so I appreciate the urgency in which they were able to get me in so that he can have a nice warm bath tonight. Thank you again!
No comment
I called Mason and Son on a Tues morning because we had no hot water. They said the earliest they could come out was Thursday, so I made the appointment. They told me they would call if they could come by any sooner. Sure enough, the very next morning, I got a call saying they could come by today (Wednesday). I was thrilled. Technician arrived before noon, repaired the issue, and all is well. Justin was super polite and professional and very knowledgeable. We appreciate this company's excellent service and professionalism. And thank you for coming out sooner. Very appreciated!!! I highly recommend this company!
After discovering a crack in the drain line under my concrete slab, David and his team provided me with service that went above and beyond the standard. David made sure that from start to finish I knew where we were in the project, what the next steps were, and they were going to be completed. Chris and Mario, were quiet, clean and professional. They made sure at every step I had an opportunity to take a photo for insurance, and that if I wasn't available, they took one for me. I knew that when they left at the end of each day, that they left their work area cleaner than when they arrived. I would, and will recommend Mason & Son to anyone.
Absolutely amazing. Wouldn't go to anyone else for HVAC work. Honest people that do excellent work and will answer any questions you have. Highly recommend to anyone needing work done.
I called MASON And Son‘s because they found a leak in my ceiling that no one else could find. I was not as fortunate with my bathtub leak! The first tech that came out stated he had to leave after an hour because he was out of time. I thought I was paying for MASON And Son‘s to find and fix a leak, not just spend an hour cutting holes in my walls. After convincing the tech to keep looking he caulked behind the tub spout and charged me $165 and hurried off. I was not at all sure the leak was fixed!! Sure enough, the leak was still there and a second tech had to come in to finish what the first tech started. If the first tech hadn’t had a time constraint, I wouldn’t have had to pay for a second visit. The owner was not willing to at least give me a discount on the second visit, though I would expect him not to charge me at all! 1. You did not open a wall. We already knew where the leak was coming from. 2. There was only ONE leak in ONE area! 3. The loose tile below the tub spout should have been caulked when the tub spout was caulked. 4. You had an emergency the day of my appointment but never bothered to call and tell me. I had to call you twice to find out you weren’t coming and get rescheduled
Very responsive, very honest. I have had multiple good experiences with this company for repair work, and when the eventual replacement comes along you can imagine who is on the top of my vendor list.
Great service. Fast, and friendly
My HVAC unit came to the end of its life. Homeowners dread. They responded incredibly quick and we're out there within the week for the estimate. Got the estimate within the next day. Paid the first half. I was not expecting the unit for 3 weeks due to ordering delays because of COVID. They were there 2 weeks early and got it done in 5 hours max. Did an absolutely amazing job. Very communicative and super caring. I could not be happier with their friendly & super helpful customer service. And i could not recommend them more. Thank you !! You all are awesome !!
No time for an emergency drain issue, I guess ill have to get some new go to people.
Thank you Mike for fixing my dripping faucet and finding the rusted pipe under the sink. I have been your customer for many years and you always take care of my problems. You explained the problem in a very kind and courteous manner. There is no-one like you. Thank you so much.
These guys were great! I highly recommend for your plumbing needs.
Came out quickly. Were very communicative. Handled issue quickly and professionally and using covid precautions. Awesome company. Chris and helper were great!
David & Michael spoke nicely & professionally on the phone, but their company’s work was far from it. They left ceiling tiles taken out in our doctors office for 6 days of business and DID NOT replace them when the job was done - “out of their scope”. Unprofessional, Overcharged & NOT good for their word!
Booked an appointment to come to house - they did not show or call. Rebooked for 2 days later again they did not show or call. Rebooked again (foolish me) and again they did not show or call. When I called them they said “well I guess were not going to be able to get to it”. 10 days wasted while renter at my home continued to complain daily about lack of heat. Would NOT recommend
Very positive experience. On site within 24 hours and problem fixed quickly. Technician was nice and gave advice to help prevent the problem in the future. I was referred by some friends that used them and was very happy. Will call again when needed.
So happy to have called them for help with my water heater. I called and within 10 minutes had a tech call me back. A few hours later they were there. Robert had the diagnosis in seconds and an estimate for a new heater a minute later. I was expecting them to be here all day but the job was finished in an hour with just a quick trip up the road. I couldn't believe how quick easy and stress free the process was! Needing a new heater was the last thing I wanted to hear but I feel like with the techs positive attitude and amazing lightning fast response and work it just made a bad thing into a positive thing, and now we are enjoying the hottest baths we've had since we've moved in. Can't thank you guys enough and will definitely call again for any future issues. Highly recommend them especially since the first company I called couldn't even be bothered to call me back so I was frustrated to begin with. Mason and sons really saved the day!
I had to ask around for a plumbing service that uses Propress fittings. I finally found Mason & Son. Robert, my technician, came on time, well prepared and completed the repair PRONTO. I recommend these folks to anyone. They were simply great. I also strongly recommend the use of Propress fittings mainly because they are top quality, fast, easy to use and there is NO hot work involved. I will not hesitate to call Mason & Son in the future if need be. Thanks again. Dave
They are very professional and thorough. Thankful for this referral
Chris communicated what was going and even told me what to do and look for so he could leave and save us from him waiting around on the clock.