Reviews (100)
I had my whole sewer line replaced. Never once received a phone call or any pictures of work. I am not in town and was promised updates. I have never received a phone call or an update from this company. This was a significant job. They have charged my credit card for job completion and still no phone call. I have friends in town who have sent me pictures otherwise I wouldn’t even know if the job was done!
They came out and told my girlfriend that the run capacitor need to be replaced. First they said for $700 and then when she said she couldn't pay it they took it down to five something. And the AC is working fine cooling the house as well. I would not use them at all and I will never recommend them to anybody. The technician was very unprofessional as well as a liar and can't be trusted. This was only for a preventive maintenance call for them to come out. To pay $700 for a replacement capacitor install it's ridiculous and dishonest. I could do it myself in 15 minutes as well as pick the part up here locally for under $50. I see why this company have so many bad reviews. I would give him a minus four stars if I could.
David and Samantha were very polite, great service. Thanks guys.
Rhonda was extremely professional and sensitive to my circumstances. She understood my urgency and her very lovely personality was refreshing. She go me an immediate appointment with a back-up appointment in case of rain. Great customer service Rhonda!
My shower was leaking, and when I turned it on water was all over the place. I called your company and yes, the technician arrived timely and was very professional. In fact, he was courteous and stated that he could fix the problem. Before doing any work, he quoted a price in excess of $600. I was floored. He offer me a 10% senior discount which I accepted. I wanted to decline the service, but at a $179 dispatch fee, if I called someone else to come, I would have possibly ended up paying more. I paid $561 for the replacement of a part that looked like it would cost $50 max. It took the technician less than hour to complete the work. Paying $561 for about an hour and a half of work, plus the part seems very very excessive!! Is this the A1 American way?? While the service was excellent, the price to me, was just too high. I will not be using your services anymore, because I can't afford it!!!
Desiree and Meg, who answer the phone, are professional and courteous.
If you are in a Jam do not use these company, they don't charge by hour I was charged $475.00 for water leak . I had to turn off water main in my elderly parent's house , called a1 American plumber showed up around 8:30 PM I had no choice but pay the bill $475 for a repair which took less than hour and part that cost no more than 10 bucks at hardware stores due to extreme cold all plumbing companies were busy so I had no choice but to fix the leak problem. When I called office in the morning and talked to the manager I was told they don't charge by the hour and I was free to call other companies for prices at night when I didn't agree with the price that I was quoted and charge $129.00 just for repair quote. This is the last time I use this company and I recommend that you stay away from them. Specially if you have insurance claim, I am sure the adjuster for insurance company will laugh at the bill. Way to take advantage of people in bad weather.
Omg such a delightful wonderful angel who answered the phone this morning and helped me get my plumbing checked out and hopefully we can be financed so our plumbing can be used, God Bless you Desiree and Alexis for being so amazing!!
Incredible company fast service resolved major issues for us in faster then expected time. would recommend them for anyone needing work done
horrible. $479 to replace warranted $24 capacitor, 11 min on site in Hampton.
I called for service to a clogged HVAC drain that was causing a leak and a REAL person (Matt) politely answered the phone. I had a few hiccups with scheduling(which I was warned in advance), but they worked hard to fit me in the schedule. I got text messages from an actual person to set up my appointment and she worked around my schedule. Customer service was A+. The technicians called in advance, came on time and worked quickly. They didn’t hang around making up reasons to charge more money like other companies (M&S’s 🤫). They did recommend a needed service, but didn’t pressure me. I was super surprised at the price. I have had plumbers charge huge prices for similar work. P.S. I had issues getting reimbursement from my warranty company and Matt worked politely to help me resolve my issues while I waited on the phone. He didn’t have to help me. I can’t say enough about the customer service when calling. Matt’s phone service, text communication, punctuality of technician and the fair prices will definitely keep customers coming.
My son in law and daughter used this service and they were horrible!! BUYER BEWARE!
Called A-1 American to look at our hot water heater that was in the attic because I noticed a water mark on the ceiling and was unsure if it was ready to go. A-1 American showed up within an hour and a half to quote us a new hot water heater. They arrived the next day and put it in. When my husband got home from work, he went a checked it. The technician had not tightened the gas line so gas fumes were all in the attic, which could have been a major issue if this was not caught. So my husband tightened it and then realized they had left the overflow pipe off. So he called them and they came back 3 days later to put that back on. Overall, the timeliness on getting the technician there was great. However, leaving the gas on without tightening it could have been one costly mistake not to mention lives could have been lost. Please double check their work.
I called for emergency service and was told someone would be out after they finished their scheduled work. No showed. If they didn’t have the ability to service they should just say so. I could have called someone else then rather than going another day! Terrible business!
Jeremy came out and examined everything. He answered my questions, and he discovered that my sewer issue is in the city side of my property. He helped me to call the city. Jeremy was honest and kept me informed. He truly went above and beyond and for that I am grateful!
I needed my main water line replaced from meter to house. Ray called me an said he could look at it and give me an est. the next day. The work was completed in a timely manor for the same price he quoted. Ray and the crew that helped did a great job. They were always respectful.
I called and they came out the next day as scheduled. I’ve used them before and keep their magnet on my fridge. I had a broken pipe behind the wall in my garage that they repaired before and it failed again. The tech seen the work and said “you can expect it to happen again”. They quoted a price of over $700 I declined then they went down to $577 including $89 trip charge. The job took less than a hour to complete due to easy access. And less than 6ft of cheap plastic pvc pipe and a small portion of copper was used for the repair so parts were not a issue for this price nor was time. Not sure if they are pressed for money with this company but I feel very slighted for the cost of the repair especially when they did it before for a far lower price. (Photos are of both sides of the wall showing it was a simple run).
Scheduled an AC tune-up. No show. No call. No interest in customer service. Was simply told to call back and reschedule despite waiting all day.
Jeremy S. my service provider was on time , professional and knowledgeable about my plumping replacements. I will use A-1 American again when plumbing work is needed.
He installed a new water heater and I was just so please with Jeremy and his laborer.