Reviews (30)
I recently had my HVAC system replaced and while these systems are generally quite expensive no matter who you go with; it’s the customer service, warranty and approach that seals the deal for me. After a horrible experience with American Home Shield and their sloppy, unprofessional contractors doing patch jobs on my system which clearly needed replacing, I contacted 4 contractors in my area and for professionalism, quality, customer service, honest approach and even pricing - you can’t get better than Stokley’s. Their team was amazing and even their follow-up after the install - making sure all was to my satisfaction. Also best warranty of all the companies I contacted. Go with Stokley’s - you will not be disappointed.
Can’t say enough about this company and I adored the gentleman who came out to fix my AC unit! 10/5 stars!!! Honest, fast and dependable with great customer service!
From Nicole in office to Tracy at house, service was personalized, knowledgeable, helpful, and I received good answers to my questions and excellent advice to help me plan future maintenance and upgrades.
Five stars ALL around! 🌟
Update I no longer trust this company. Air conditioner broke they sent a guy out to fix it he didn't even do anything he said It was 15 years old you need a new one here's an estimate for $8000. Neighbor is an HVAC technician came down change the capacitor for $100 ran fine no more problems.
You guys were the ones who installed my aunts unit a few years ago and when we lost heat over this past weekend Yall came out to replace the blower motor for her Thanks for yalls swift service and wonderful employees. Also thank you for working with us on the payment!!
I just want to say Stokley's heating and Air is by far the best company I've ever had for HVAC, they installed my new unit summer of 2014 what an awesome job they did, they're very professional, they go the extra mile to make sure that you understand everything there is to know and answer all your questions and at a moments notice they will assist you in anything you need,I highly recommend this company they do service for me twice a year and I've even had them vacuum my ducts and that does make a big difference with the dust the owner of the company Rob Shortt has an awesome personality and is willing to help you with anything that you need he is so down to earth I highly recommend this company which I actually did my neighbor had a unit installed and love's it.
Stockley's came out to recharge my system on my electric heat pump. They got there quite quickly and noted the compressor on the system was not functioning and checked the amperage, which was very low. I did not end up using Stockley's for any services but did have a billing issue and was impressed by how willing to help the staff was.
First let me say that the technicians that I have had over the last several years have been very good. Recently called about my AC condenser fan was not running. I assumed it was the capacitor and the technician said it checked out fine and he thought the fan motor was bad. He tried to get the AC unit model, although the data was faded. He did get the data off of the fan motor itself and said he would have the office look for the fan. After two days I was contacted and told they could not match up the fan motor without the unit model number. I was told that since the unit was so old, beyond 10 years, I should consider replacing it. I asked why the motor data would not be sufficient and was told there could be variations. He recommended that I consider replacing it soon because pricing would be increasing substantially after the first of the year and availability would potentially be longer. Recently I decided to look for the motor myself based upon the model data on the motor. I was able to find the exact replacement in 10 minutes online. I was able to successfully replace it myself with little effort. I wish they had put forth the minimal effort to find the replacement as I had.
Too long, not going to read: Honest, quick, reliable, friendly, fair priced, small company with long-term employees. They've been my go-to since finding them two years ago. In 2020 I was going through AC company after AC company trying to get my finicky Goodman's to function reliably. I called Stokley's and they sent out Jerry. He was the first ever HVAC mechanic who didn't knock on the door after 10min with a thousand dollar repair recommendation. He told me what he saw, what he thought was causing the issue, explained everything at my level and gave recommendations for multiple different courses of action to repair. A few months down the road, I called for replacement options. Rob Shortt, the owner, spent probably an hour with me on that first phone call talking about different options. They replaced the split unit for upstairs. The only issue was a foot through the ceiling, to which a drywall contractor contacted me that evening to schedule repairs. A few months later they replaced the downstairs package unit. Only issue with that was some missed caulking on the ducting from unit to wall. Sent Rob an email and the next day when I got home from work, it was taken care of. It's awesome to talk to an owner (more than just once to make a sale), it's encouraging to see happy employees on-site and in the office. I am happy I found the company and my neighbor I recommended them to is beyond happy as well.
I contacted Rob Short of Stokley's Services in June to get an estimate on a full replacement of my existing heat pump system (including ducting) and conversion to an AC/Gas Heat system. He came out and did a thorough walk-thru and provided me a very reasonable quote a couple days later. We discussed when to do the job and agreed that late fall would be the best weather and availability. I contacted him again in early October and received information I needed to get my gas meter installed. We decided on an install date and I put half down on the quote. On October 26th, Angelo, Dominique, and Marty (a.k.a. NightLight) arrived bright and early to begin demolition and system mapping. I was at work for most of the day while they were here, but I got updates each afternoon on what they got done that day and what they were planning to do the next day. Angelo was the team leader and has a firm grasp on the project status at all times. He kept the task on track and always has a smile handy. I took the opportunity to informally inspect much of the work as they progressed and was impressed with their level of skill and craftsmanship: Sheet-metal work, electrical connections, gas-line fabrication, air-duct construction and assembly. Everything was done logically, and professionally. I also asked, being that my house did not have gas lines installed yet, that they install the pipe in a path that will make future gas connections for water, dryer, oven, and generator easy to do. They installed capped tee connections in the gas line along the way for my future convenience. The gas line is currently being pressure tested and will maintain air pressure for a few days until the gas company certifies it. That's peace of mind. We tested the airflow in the duct system and every vent had a nearly identical flow rate. You don't get that kind of precision by accident. When the job was done Angelo made sure that nothing was left behind, the work area was cleaner than when t
Great customer service! Sean was quick to solve our problem.
Had to get my AC system replaced after 15+ years of service from the old one. Stokley's Services provided me with a very competitive quote and did not try to up sale me on anything. Once I agreed to move forward with systems replacement, Stokley's was in constant contact with me to coordinate a date/time for install. The technicians arrived on time, and proceeded to move forward with the install and throughout the entire process, they will very professional and caring about any issues or concerns that I had. Afterwards, they cleaned up their mess, and explained all the warranty paperwork, and systems operations before leaving. They also informed me that if I experienced any issues with the install to give them a call and they will respond accordingly. In closing, I will continue to use Stokley's Services for any AC work in the future. Great service at a great price, and always care for the customers.
The folks at Stokley's installed another unit for me, and once again, did the kind of job I feel really good about. The price was good, and the people went above and beyond to keep me informed about the job. They consulted with me about my preferences, and did an outstanding, quality work. Thank you Stokley's family.
I called Stokley's because I hade a problem with an A/C unit that had been repaired recently. I was frustrated because the unit had just been repaired. When Jerry went out he discovered that the problem was totally unrelated to the first - in a completely different part of the system. He repaired the unit and, between Rob, the owner, Tim from service dispatch, and Michele in billing, they decided to forego charging me for the service. They have done extensive work for me (two new units for rentals in the last few years) as well as several service calls on equipment they had not installed. Their honesty and integrity keeps me coming back.
Stokley’s just finished up the install of my new unit and I’m very pleased to say the least. The quality of there work was fantastic, the guys were all professional, took a sense of pride in there work, and they fixed all the issues I had. The unit runs great. It heats and cools the house quickly and effectively. I’m incredibly happy with the the work they did and will use them again for all of my hvac needs. I will also be recommending them to anyone who needs hvac repairs.
On December 31st, 2019 I woke up to a cold house. Called Stokley's, and in a couple hours 2 HVAC techs arrived at my house to evaluate my 20 year old system. Based on my system's problems and age they reccomended a new system. I agreed. On 2 January 2020, 3 techs showed up and by early afternoon had replaced my old system. The techs were polite, professional and answered every question. Thanks Jerry, Angelo, Nick, and Jahmad! This is the type of service I have come to expect from Stokley's and why I have been with Stokley's for over 30 years now.
I called to have an estimate done. Rob Shortt showed up in a timely manner and was friendly. However, he didn't seem too interested in making a sale when I mentioned that I was trying to go through my homeowners insurance. He left and told me he'd send over an estimate soon. @ days after the fact, still no estimate. I called and he said he assumed that if I didn't get my insurance to cover it then I wasn't going to do it. Keyword "assumed". I questioned him assuming and he said it would be best if I found someone else, which I am gladly doing. I don't want a company that assumes anything. Thank you for assuming in the beginning, that way I could find someone who wants my business.
Rob and Jerry and the guys are top notch pros! Fast, reliable service, no price gouging, techs are well trained and friendly and tidy. Hope to never have to use them again but I will for all my HVAC needs. You need AC or heat service, parts or a whole new unit? CALL THIS COMPANY! Thanks, Stokley!
My first experience with Stokely’s was a few years ago when my furnace went out two days before a January snow storm. In fact, it was a Thursday afternoon. Stokely’s came out the next day and told me they would not be able to replace our furnace that day, but said they would be back later that day with space heaters. They returned a few hours later with 3 brand new space heaters for us to use until they could replace the furnace. They arrived right on time Monday morning and replaced the furnace. I really appreciated them going the extra mile to make sure we were taken care of during that winter storm. Last month (June) our AC was shutting off due to water filling the backup drain pan. Our coils were so rusted that the rust was flaking off and clogging our main condensation drain. We made the decision to replace the AC. Stokely’s came out four days later (old AC was still functioning) and replaced our AC system. They did great job installing the system, moving the refrigerant line and even fixed the seal around my attic pull down. Stokely’s is our choice, we trust them and would recommend them every time.