Reviews (100)
The installers were professional, considerate, and kept us informed as their work progressed.
Smith & Keene delivered great again! The install for the split system went very well. The employees were professional and kind. I sincerely appreciate their communication and product installation.
They did a great job and were very friendly and even told us of another problem they saw under the house that we would of never known about. They are the best. Highly recommend Smith & Keene
20+ years ago I had new roof shingles installed. I had no idea that the rusty ugly exhaust pipes from the furnace and water heater protruding through the roof were not part of the reroof at that time. After the reroof was done I was told that work needed to be done by an HVAC company. Finally I got the chance to replace those pipes. Luckily I called Smith & Keene which was a blessing even beyond the pipe replacement. Upon the final part of the job, Smith & Keene discovered that my roof sheathing was too rotten to complete the job. A solar company had insisted on holding me to a contract to install on my rotten insufficient 3/8 inch wood sheathing that I had argued with the solar company was a concern from the beginning. (That's another story.) The honest, wonderful Smith & Keene contractor would not go forward with the job on my rotten wood sheathing. They were patient with me until I had roof sheathing replaced on that part of the house. I am so thankful and grateful that Smith & Keene has a standard to do a job right.
***UPDATE to the 1-star review I left last week.*** Smith & Keene called and said they "would make it right" and they DID! Today, they had their Lead plumber come by and correct all of the issues that were previously done incorrectly. Everything is working as it should and Herb was professional, courteous, knowledgeable and didn't make a mess. I am appreciative of Smith & Keene's commitment to "make it right". Thank you. DO NOT USE SMITH & KEENE FOR YOUR PLUMBING NEEDS! Although I had a 5-star experience with the HVAC department, their Plumbing department is an absolute joke! They only have 2 Plumbers on staff yet spend money to advertise they do plumbing & electrical. Filthy and incompetent plumber seemed clueless. He had to immediately come back because lines were not installed correctly and water was leaking all over the cabinet under the sink and caused water damage to the cabinet. Also, cracked the quartz countertop when removing the old handle. They cannot even install a faucet properly …it’s loose, wobbles and is causing more water to leak under sink. His solution was to caulk it which did absolutely nothing and looks half-a$$. Claimed the bolt seized up and couldn’t tighten anymore. But my hardware friends said there are 100 ways to unseize a bolt. Waiting on a call for them to get back out here and install it RIGHT! Don’t get me started on the filth and mess that was left in each room where work was being done. I spent an hour cleaning, mopping, vacuuming, washing towels and scrubbing grease stains off the walls after this clown left. I’ve never in my life had a repairman leave a worksite as filthy as this! Do not waste your time or money using Smith & Keene for plumbing!!!
The techs were very knowledgeable. They used flooring protection eliminate dirtying the carpet. They were prompt and professional.
They sent a repair tech for my mini split thats only 2 years old. Tech said its low on freon.He said I can fill it with freon or I can inject dye in it for about $350.00 and depending on what I find leaking could run up to $1000.00. Why cant he just use a freon sniffer and fine the leak? Millers is right (they sent a selling tech out not a true repairman)I dont blame the tech. I guess he was taught that from the company.Wont make that mistake again.
Very professional as well as courteous and friendly. They did an excellent job with the installation.
HVAC replacement along with air sanitizing addition. Good quote for a Carrier system. Quick response and installation. Worked very clean...runs great so recommend.
We had our heat pump system replaced by Smith and Keene. Installation techs were on time, were very informative and professional. Kept everything clean during and after the installation. John McKinney was exceptional, followed through on everything, was very respectful and professional and answered all of our questions and applied no pressure. It was absolutely a pleasure working with him and the whole Smith and Keene team
I have been wanting a Mini split AC for my den for a while. Jacob and one other guy from Smith&Keene came to do the job, he explain to me what they were going to do. I thought it was going to be a whole lot of noise going on they worked peacefully I thought it might take forever to get it done I was surprised. I am satisfied with the great job they did.
These guys really need to perform maintenance on van 1704. I think their accelerator is stuck and their turn signals are busted. Felt bad for the driver as he weaved in and out of traffic on I-64, must have been scary driving that fast and not being able to use your turn signals.
The team did a fabulous job of installing a mini split system on my porch. They were courteous and efficient and very hard working. I would definitely call on this company again for future service needs.
We have used Smith and Keene for over 20 years and have always been pleased with their excellent service.
The installation team arrived on time, was respectful of the property, quiet and finished when expected. Jacob was professional, communicative and good at his job! It was a stress-free experience and I would recommend S & K to friends looking to have similar work done.
Everything was done professionally they did break the ladder but they replaced it as well. I am very happy with the work that was done with both the HVAC installation and installation of a new ladder. I recommend Smith and Keene to anyone.
Without a doubt the best of the best. I saved several thousand dollars over competition. They were professional and honest.
They did what they said they would do at the quoted price. Installers seemed competent, courteous, arrived on time and cleaned up afterward.
Lennox Wi-Fi tstat bad b4 6 year mark. Have annual contract with them. Called in emergency for no heat in middle of the night with no call back until normal operating hours. Tech came out late PM said he didn’t have that tstat and I’d have to order - he literally was going to leave me w/o heat, until I said he wasn’t leaving until I had heat! Rewire to a manual t/stat. He did. I have heat. But he gave me a very old model of Honeywell that cost $80 new but charged $200 then didn’t even give me programmable capabilities! I will be buying a new Lennox S30 but Smith&Keene will absolutely not be getting the business!!
They were great! I was looking for a mini split a/c heating unit for my shed/ garage and everyone was helpful and friendly at Smith & Keene. It was a quick and easy quote process and the installation was also efficient and the workers were very friendly. My unit is great and works beautifully. I would definitely recommend them