Reviews (100)
Technician had good communication with when they would arrive. They were professional and knowledgeable about my issue. They explained what to expect when they were done with my service call in regards to parts that had to be ordered.
Incredibly polite technicians. Unfortunately they were trying to fix the mess made of the original installation. I believe that it might be correct now. There have been 4 visits in less than two weeks. The lack of response from quality assurance leaves me with no choice but to not recommend this company to anyone. Did I forget to mention that the city inspector failed the HVAC installation. Waiting for the next inspection.
Tech did not fix issue. Had to call back reschedule. So far been 2 months of having repeated times a tech has came out. But RS Andrews wants survey after completed not fixing my concerns till I make repeated phone calls
From asking for service to the actual service everything was great , Mr Thomas Loftus was professional and understanding he was entertaining every question i have to ask and he would answer it to the best of his ability would recommend! Thank you for also for mentioning about the program that you guys have
Chip and his staff and crew at RS Andrews were on time, very professional, polite, kind, and were very clear with the expected results. I admire their work ethic, as well. I am happy with the water heater installation that Laura did for us today.
In my opinion I feel that RS Andrews didn’t want to repair my unit, they wanted to sell me a new unit for over $5000. I didn’t need/want a new unit nor could I afford one. I called another company and they came out to repair my unit and they repaired it for a lot less money $544.00. It’s now working like a charm! Also ,I have a 3 year warranty and a service agreement. Thank you for opening my eyes !!!!!
I scheduled an install estimate for a water heater with this company and no one ever showed up for the appointment. Moreover, I am HIGHLY DISGUSTED in their treatment of customers. They are taking over three weeks to rectify an HVAC issue in a household with small children are not responsive to the homeowners. RS Andrews has been out several times and still no viable fix. They are giving the customers the runaround. It is over 95 degrees here and RS Andrews has left a family in a house without an adequate cooling system. I would highly recommend exploring other companies. Not only are they the most expensive but they are also not dependable nor professional.
Michael Riggs was very helpful in diagnosing the problem with our A/C unit. We really appreciate his help and that he was patient and pleasant. Thanks again!!!
Bruce came out here to look at my system on a holiday. He conducted in my opinion a through check of my home system. He let me know what was going on with it. And what some of the problems may have been with my system. I really appreciate Bruce coming out and acting professionally and determining the calls of my AC on this hot day.
On Lowe's site it offers services, I answered what was requested, central AC and heat to put my house with ductwork that doesn't have any. I got a call from RS ANDREWS of tidewater and they were coming July 4 today at 9am for estimate. Today Micheal comes and tells us the company only wants to do quick replacement units and not what I'm asking for. He says the company will be doing big jobs like mine come September. I asked him why did his company waste my time with an appointment. I'll admit I was kinda upset because I could have called another company. Anyway I asked him would he like to come inside take a look around so I could still get an estimate in writing and see options on payment. Well he bluntly said no there's no reason to. He also added the people that make the appointments do not know what RS ANDREWS OF TIDEWATER are doing. (????) Had I taken a half day off from work to meet with RS ANDREWS I would have been steaming mad but today is a paid holiday so I just wasted a part of my morning. If RS ANDREWS wants to make quick money I got nothing against that but don't waste folks time with appointments for estimates you refuse to honor. I was looking for guidance and ways of payment and mostly how much will it cost for my tiny house. First impressions are everything. I'm not saying the company is bad or good , I think they have communication issues. I'm not saying Micheal was rude either I think he came here thinking he was going to replace a unit outside and instead I was asking for Central AC and heat and duct work basically everything with an estimate and he had to tell me RS ANDREWS doesn't do that work now in July.
They came and unwrapped things that did not need to be unwrapped on our AC unit they charged us money to just look at the unit and did nothing Upon asking for a receipt. They said they would get back to us in a day. Customer service was OK but not that great. I gave all the details when they asked about the unit and I let them know that it was an old unit and they was unprepared to service and take care of the unit. So basically I paid $109 for someone just to look at the unit for five minutes and tell me that they can’t work on it. Would I recommend this company never just buy some fans and ice and save you $100
The technician was knowledgeable and his customer service was on point. On the other hand, the dispatchers were confused and gave inaccurate information. Did not call the number given as point of contact and left messages that were conflicting. Gave three stars because of the technician.
Outstanding experience. Called on a Friday to inquire about replacing our aging central air system. Someone came out THAT afternoon, and within a very short time we signed at a great price - and with a definite installation date and time. Installation finished the following Monday around lunchtime, and installers Scotty F and Mike M did a great job. I normally don't trust contractors, but this company really impressed me and did a great job for us! Would absolutely recommend!!
Thanks to RS Andrew Team, we will have a great 4th of July. The guys came to my home and showed respect and professional standards for doing business. It was a big job but they were focus and precise. This job was completed by lunch and my cookout plans for tomorrow are still on schedule.
My AC went out overnight and I called first thing in the morning and within 2 hours Shane came out to help! He was incredibly nice and knowledgeable and was able to quickly fix my AC!
Our AC wasn't blowing cold air and I noticed there was a leak. We had an hvac guy ( different company) come out yesterday and all he did was check the freone level and replace it. He never came inside to check our inside unit. I noticied the freone leaking out this afternoon and my house not cooling down again. We called RS Andrews and Valencia notified us of where it was coming from and checked the inside unit as well. She scheduled us for a tech to come and look at the unit, gives ingor about our potential warranty (new unit) and to get the the leak fixed permanently. She gave us advice and suggested that we l enroll their elite plan. In other words, Valencia came quickly and thoroughly figured out the problem and the solution. She didn't rush the job and we really appreciate her work ethic, advice and honesty!
I 100% recommend! They came out same day for a free eval and fixed my water heater within 6 hours of calling. Both people who came out were polite & helpful. My only regret is not calling them sooner rather than attempt to use my home warranty.
My unit went out last night and, as it is June, most places couldn’t get out until next week. A coworker recommended RS Andrew’s. The technician, Tim, came out this afternoon and had my house cooling down in under an hour. He was very nice and professional. He explained everything that was going on and what needed to be fixed. Will definitely be recommending them to anyone who has HVAC needs.
Would recommend as well as use again!! Tech was Rashawn R. Gilliam, he was awesome, will request him by name for any future heating/ac repairs.
Business was response, professional, and in time. The plumber that came install the unit, she was fast, detailed, helpful, and answered all questions. Would recommend and use their services again.