Reviews (20)
This company is extremely unprofessional.
Brian mason replaced my system and really went to bat for me to get it covered by my insurance. Excellent work. Won’t go anywhere else for HVAC service!
These guys were real experts and very pleasant to work with. They came in and located the problem with my heating system. It was a cold day and they came on the same day. Problem was with the gas valve and they were able to get the part the same day and replace it for a very sensible price!!
Terribly unprofessional. Didn't show up to appointment. I called and texted multiple times to try and get a hold of the serviceman. No response until he finally called at 930pm and told me there wasnt an appointment. The phone number listed on the website is constantly off the hook. I don't understand how the home warranty company even got in contact with them to begin with.
Our technician was great! Our heat went out sometime last night and my daughter and I woke up to 55 degrees. Brrr!! Our first call to our Home warranty yielded a company that wouldnt come out for two days () so I pushed for a different company. They then assigned us this company who offered to come out immediately! Professional and courteous, they got us in quickly! They were able to diagnose the issue in our furnace quickly and promptly replace the part! All in all, under an hour! I would absoletly reccomend this company. I have to say, I was a little scared after reading the reviews but these guys proved to be nothing short of everything that we needed! Thank you for helping me and my little girl stay warm! ** Also, thank you for not leaving after I was a few minutes late since I had to get my daughter !
Called and left a voicemail on Monday to schedule an appointment, had to call on Friday to speak with someone because no one had gotten back to me. Scheduled an appointment for today with a window from 1030-230. They didnt show. Have called them NINE times, texted, and still havent gotten a response.
Claim set up through warranty company. They never returned phone calls or texts. They would tell the warranty company one thing and then never make contact with me. 2 weeks later I am still calling them daily with no return calls.
This company was used by our Hone Warranty company. They didn't call to set up an appointment, I had to call them 2 days after the service call was put in. They came out on time and the tech spent 5 minutes looking at it and said there was nothing he could do as it was not acting up while he was standing there. Why the heck would I put in a service call for intermittent functionality for no reason? I'm having the home warranty company send someone else out who will actually do the job they're being paid for.
This company came to my home because I wasn't receiving heat. I paid the deductible and they wrote on my service receipt "inspected the unit and found egg frothing in working order". Still no heat. Had another contractor give 2nd opinion and they showed me why it's NO WAY Masons diagnoses was anywhere correct. My whole system had to be replaced! I called Masons and they wouldn't Return my call.
No-show! You've gotta at least show up for the appointment...
Very unprofessional and disorganized.
Well, we had almost the identical experience of that is described in Tim Riggs' review of one year ago. My initial review about this business was extremely negative. However, after talking directly with the owner (Bryan), we learned the truth. The company had been always advising the insurance that the coil needed to be replaced and the insurance just wanted to get the best possible price to save money. The insurance insisted to directly order the part and they got it wrong twice. Bottom line, the insurance was to blame. Bryan personally followed our case, helped with the insurance, and eventually was able to convince the insurance that we needed to upgrade the system. They changed two coils and the system is up and running. I have to give Bryan kudos for how he reacted to our complain and for the final outcome. My last comment is about the home warranty insurances. Until you call for minor things, everything works well. Last year we called for a problem with the other AC unit and it ended up to be a blown fuse (50 cents) for which we paid in full the call fee ($100). This time, the problem was serious and they made everything they could to force the HVAC company "patch it"... which ultimately resulted in a system not operational for more than 20 days and high level of frustration for everybody.
This company is the estimate business not the repair business. They're happy to take your $86 to provide you with an estimate but they won't come out and actually do the work.
we had our AC serviced by Mason. After being serviced the unit is still not working and they will not answer the phone or return the calls. It is shame that you cannot find anyone who will do what they say they will do-just get it done-RIGHT. I would not recommend this company
DO NOT USE THEM. By far the worst company I've ever dealt with. They came to instal my unit... The unit didn't work . When I had another company come out they explained to me that whoever installed my unit forgot to instal an important part. The broke it down as to it is like building a car with no oil it. Home warrenty company explained to me I had to stick with them and wasn't allowed to use another company. They came and fixed the problem but left a leaky line which caused a hole in my roof, but of course that wasn't their fault. Big shocker there. After all else the unit gave out two weeks later. I had the company yet again come out and fix the situation which in turn the unit only worked for about two days. I gave up on having air conditioning. Now it's in the 90s daily and we still have no ac. The people at the company themselves were nice but can't seem to get the job done. I strongly recommend not using this company. I'm going to be reporting them to the BBB. Hope this review was helpful.
Dominique from Mason's H&C came out and replaced our AHU and condenser and worked until the job was finished, which was Friday until 9 PM. Dominique was a professional gentlemen. We were very lucky that we got Mason's Heating & Cooling to give my pregnant wife A/C before a 90 degree weekend. Thanks Dominique and Masons Heating and Cooling!!!
They saved me a crapton of money. They didn't try and lie and tell me stuff was broken that wasnt. Used my home warranty and they even checked my upstairs AC unit for free. Great experience. I'd recommend them to family and friends. Thanks again
I had a very poor experience in July with Mason's Heating and Cooling. First American Home Warranty assigned Mason's to my case for an HVAC unit that would not power on. The issue began on Thursday. Mason's sent out a technician within 2 days of my calling First American. They came out and diagnosed a refrigerant leak in the HVAC system. They also mentioned that the coils on the condenser needed to be cleaned, which would not be covered under the home warranty. I told them I would be interested in having this service performed. I was told I would get a call from the office first thing on Monday morning to schedule the repair. I didn't get a call on Monday (4 days after the issue began), so I called the office Tuesday (5 days) morning. The receptionist didn't know what was going on, so she said she'd talk to the technician and give me a call back. By the end of the day Tuesday, I hadn't gotten a call back, so I called again for an update. Still no update - she hadn't been able to reach the technician. Upset and frustrated that my A/C was still out during the hottest month of the year, I called First American to ask that my case be reassigned to another contractor. They said it wasn't possible, but they called Mason's on my behalf for an update. They found out Mason's had put my case "on hold" awaiting my condensers to be cleaned, which is something I already asked them to do for me. Mason's called me and scheduled this for Thursday (7 days). On Thursday, the technician couldn't work on it because it was raining, so he came back out Friday (8 days) to fix the refrigerant leak. The HVAC still wouldn't turn on, so the technician identified that it was the compressor. He said he'd have to call First American to approve the repair, which he said he couldn't do until Monday (which was inaccurate). On the following Monday (11 days), I called in the afternoon because I still didn't have a status update. No updates - I was promised a call back. On Tuesday (12 days), I cal
Work Description: Replaced orig A/C & Heating units in my split-zone home. Comments: Mr. Mason provided prompt, courteous service. His professional estimation provided ample details and courses of actions for me to consider. Mr. Mason was forthright, providing me with many sources of references to check his estimation and recommendations. Mr. Mason's installation was professionally executed in a day. He replaced my worn units with two top of the line units, tested the systems and removed all defunct equipment. He also researched and provided the NEST theromostat system, which I highly recommend to any $$ conscious consumer. Couple his customer service with the quality install and you will be hard pressed to find a better professional. Mr. Mason's fee was VERY, VERY competitive---which is a deal maker. Highly recommend you start with Mr. Mason----as you will probably finish with him too!
Work Description: Replace gas furnace which had exceeded life expectancy and failed. Found AC coil installation was improper, recommended replacement of improper coil unit which was the incorrect unit for this application and poorly installed. Also recommended flooring under unit be evaluated for structural integrity. It was replaced, ensuring a solid floor under unit to prevent any issues. Comments: This installation was for a rental unit that had a gas furnace failure that I have, I needed a quick and efficient install. Brian Mason HVAC did just that. Communication was key with Brian; he kept me informed of all aspects of the installation and did exactly what he said, and when he said he would do it. He made recommendations based on my needs as a landlord and concerns as a home owner. Trust is what Brian gained from me and I will use Mason's HVAC Co. again. Highly recommended