Reviews (100)
SCAM business! The most unreliable business. Dean was very nice when he had to sell me a unit that cost over $5000 brand new; every since then has been a complete different story. This guy is a pathetic SCAM, this business is a joke. The worst customer service imaginable. The New unit has needed 6 repairs!! Dean always tries to slide out of responsibility. Pathetic business needs to be shut down. The reviews on their Website are cherry picked.
We had another great service call from House Call Company. Gunnar quickly performed the basic service. He answered quite a few of my questions and was professional, COVID-19 safe, and polite the whole time.
This is one of the best companies I have ever worked with. They gave a reminder call the day before the appointment, called an hour before the technician was to arrive. Doug arrived right on time then put shoe covers on his feet before he stepped in my door. He's extremely skilled, kind and polite. I highly recommend!
I have never had a bad experience with anyone who has provided service for my house repair needs. Great people to work with. Employees seem to be " family " not just an employee. All work is done in a timely manner. It's hard to find good people to work with these days. This company is the best at what they do. Love all the folks that have been to do various jobs.
Gunnar B from House Call Company came to my house on 10/09/20 to perform a semiannual inspection and maintenance on my Trane HVAC unit - consisting of the following: airhandler, heatpump, and propane furnace. In his performance of the inspection/maintenance I felt like Gunnar had the knowledge and experience necessary to do the job well and I was satisfied with his work. I would recommend him.
Everyone who came out to my house from this company were professional and knowledgeable. Dean came out and completed the work and gave me a lesson in pipes and plumbing at the same time. He wore a mask and shoe protection. I would definitely recommend this company.
Patrick was on time, contacted me a half hour ahead to say he was on the way. Professional all the way, diagnosed the problem, explained the solution, and set up follow up with Susan at the office. Mask and gloves and booties used. Great service.
Mr. Dean was very punctual, and very professional while he did a waterline leak inspection. He did a thorough review of the job site. He knew exactly what he was looking for, and he had the right tools for the job. I was very pleased with the findings. I would definitely recommend him, and the House Call Company.
semi annual check up of AC and Heating. Patrick handled the job well, was courteous and competent. A follow up repair on two units went equally successful. I have been with House Call for a very long time and recommend them.
The person who came out to see our hot water heater and provide us with a quote to replace was very knowledgeable, very polite, well dressed, and listened to all our questions. We are looking forward to a great installation and product.
I received a verbal quote for two simple plumbing repairs from a trusted contractor referral for over $800. When I said it sounded high, the technician asked for my credit card for an $89 diagnostic fee that was not disclosed upfront. If you have a fee because you don’t trust your own ability to win the referred business, then at least disclose it! After being upset over the way this was handled and refusing to pay an undisclosed fee, I decided to call them back on the phone and hold off on my decision until I had received a second quote to confirm my suspicions. A friend referred a new independent plumber whom I do not know. He quoted $100 to replaced the spout and fix the leaking handle. Obviously, when Thomasson Enterprises called today, I was very upset, and I had a few choice words about companies that try to take advantage. This could have easily been handled with an apology for not quoting the upfront fee and letting it go. Lastly, no one ever offered to even apply the fee to the repair as most do. Not that it would have mattered in this case. This is very telling...they knew once I received a new quote, it would be over. Girl in the office talked over me and tried to say my plumber whom I did not know was doing me a favor and more. She does not know him either! Really...come on. Shame!
Dean was awesome. He treated my home like his home and recommended the best resolution to replace and install my AC unit. House Call Company is the Best!
Its always a pleasure to deal with this company and their employees, Mr. Jensen originally helped my family with our first service call when our water heater broke and it's nice that a year later he's the face that comes to do regular maintenance checks on the service he provided for us. Very thankful for the company.
Patrick was very helpful in explaining every step of the repair to me. He came out to diagnose a leak and by the end of the day he had the problem fixed. I did not expect to get a same day repair and was delighted when he informed me that he could be done with all of the work the same day. He also gave me a courtesy call 40 minutes before he came and insured that I was at home. This is a great company with great customer service.
Great staff! Jasmin got back to me exactly when she said she would. Dean showed up shortly after and was very friendly and explained everything. He had Patrick show up to help out replacing my water heater. They worked quickly but very meticulously throughout the job. Never tried to upsale me or pressure me into anything extra. Best experience I have had with any service company in all of Hampton Roads!
This should be a zero star rating but that isn't possible. I had Leann out to my home and that was a total joke. She is supposed to be their interior remodeling person but she knows nothing about interior remodeling. She was late, she didn't know what to measure or how to measure, she could not answer my questions and was rude to me and disrespectful of my property. She tracked mud in, set sharp items down and slid them around on my counters, touched my walls with bare hands and left finger prints. The woman needs to go back to the barn that she was apparently raised in. After all of this I called the office and spoke to Jasmine and asked if someone else could come out who actually knows what needs to be done. When the answer was no I asked to speak with someone in management which was also met with a rude and resounding no. This company is a joke, I'm sure a person who knows nothing about the industry or remodeling could be persuaded to use them and they would have a real disaster on their hands with Leann at the helm of their project. Also, when their price finally came in, they were 3x higher than the next highest estimate I got.
After talking to a few others companies about taking care of my damaged subfloor, House Call Company offered the best price. Dean came out after the project was started due to the damage being more than anticipated but the additional cost was still lower than the other companies. And Jaszmyn reached out by phone to schedule the project ASAP. Great company and staff. Will most likely be using this company in the future for other services and upgrades.
I love this company. They are so helpful, responsive, and responsible. They don’t try and up-sell me things I would never want/need nor do they claim something needs to be done that doesn’t. Basically they are honest. If you want a great general contractor / a jack of all trades company so you only have one number to call of something breaks, you can’t go wrong with House Call Company.
Working in the building industry myself, knowing when someone doesn't know their trade well, I have to say Dean is extremely knowledgeable about the facets of construction that currently need attention in my house, HVAC & carpentry. He was most courteous, offered suggestions for improvements to designs & ways to reduce costs. All around a great experience.
Friendly call staff and quick bookings. Service tech was very knowledgeable and explained everything in detail. Quick repairs and went over everything they had to replace instead of hiding extra work to charge more. Great company and staff, would definitely recommend.