Reviews (31)
Very thorough in explaining what was required and process. He was extremely professional. Phenomenal customer service.
A claim was enter through the insurance to this company. Joe, the owner, went out of his way to accommodate my claim. Although tired from a full day, he came by the house around 7ish and got the job done. Never appearing annoyed, his attitude was awesome!!! I highly recommend this young black male.just starting his company with a firm grip on customer service !!!
If I can give more than five stars I would. Came back Sunday night to the house to find the AC isn't working, submitted service request through my warranty and got CasMech assigned to the job. Called Joseph Monday morning and he said he will get the job done same day as it was a very hot day. To stay up to his word, even though he had a crazy busy day, he showed up at 7:30 pm and got my AC fixed and saved me and my family. Definitely recommend!
Amazing service. On time and communicated well. Fixed an issue that TWO other companies, including our inspector did not catch. Won’t use anyone else.
After multiple other companies have not worked out well for us Joseph came and identified the issue immediately he was able to fix our unit very quickly. He wasn’t scheduled to come until Monday, but decided to reach out and come on the weekend because he knew how hot it was going to be. We will not be using anyone else going forward.
On one of the hottest nights, both of my units malfunctioned. I called CasMech the next morning. Thankfully, Joseph was able to have a tech at my home within a couple of hours. My units were fixed the same day. I highly recommend this company!
I submitted a claim through my warranty company and I had an opportunity to actually meet the owner for Casmech Heating and Cooling. Joe came and assessed the issue, he ordered the part needed and he had it repaired the next day. He is very profesional, neat and clean. He respects your home and he explained everything that was needed and happening every step of the way. He works around your busy work schedule. His expertise, honesty and professionalism exceeds any repair company that I have ever had to encounter. I would definitely recommend him for any HVAC needs. Top quality work. 😊 Very pleased customer.
I am a 2-10 subscriber and I had just had a horrible experience with another HVAC company. I was able to get Cashmec. I spoke to the owner and he set up a date to have his service tech (Chantelle) come out to my residence. Let me tell you. I have NEVER had a service tech provide the CUSTOMER SERVICE, expertise, and meticulous diagnosis of my HVAC system. She was AWESOME....It was quite apparent that she had a GENUINE care and professional demeanor and she know how to COMMUNICATE with me as the customer. Her attitude was 5 star and she "walked" me through every step that she was taking to fix my Goodman Gas pack unit. I asked her, "Do all of the service tech have your level of expertise and customer service?" I am big on the energy people give off with I meet them....Her energy was on point and I can't sing her praises enough!!!!! Great job CASHECH, LLC...I look forward to doing more business with your company in the future!!!! Dr. Lamont Ricks, Homeowner.
This company was so professional and worked well with us and our home warranty. The warranty company drug their feet, yet the owner of this company called them for us, checked in on our system and when he received it, made us a priority. His team worked hard and even overtime to get us up and running. We appreciate them. Highly recommend and the owner cares about his customers and his work!
Did not come to the door left a note and left this guy is a scammer don't recommend
Terrible customer service and poor communication. Argued with me as well as my home warranty.
When my 1 yr ac went out my hone warranty assigned CasMech. At first I was frustrated about not being able to contact via phone, but once I tried text message communication was a breeze and more convenient for me (I don't have access to my phone at work sometimes so this cut out the phone tag). Initially Chantelle came out and trouble shot. Mr. Casper kept me in the loop and even conference called the home warranty and me in order to make sure I was in the loop and getting what I needed. Elmer came out to install the compressor and lon story short found additional issues with my system while conducting more troubleshooting. Overall CasMech was very responsive, fit me into the schedule quickly (next day!) And quickly addressed all of my concerns even when the initial work was completed, work that was outside the scope of the home warranty claim. The technicians were thorough, professional and areived on time. I can't recommend enough.
Cashmech was assigned to our house from 2-10 home warranty. (2-10 is HORRIBLE to work with). We were without A/C from 05/21/22 to 06/23/22. Cashmech kept us in the loop during all of 2-10’s shortcomings and even conferenced is in on a call with 2-10 so we could hear their contradictory information first hand. Once Cashmech received the A/C unit, he came with his crew and worked until 9:30 p.m installing it and making sure it was working. To add to it, out second air unit began to malfunction while he was there. The problem was diagnosed before he left, again 9:30 p.m. A tech was sent out first thing the next morning and the second unit was repaired at no charge. Carsmech is very busy and his phone is always ringing and I observed him answering and talking to customers while working on my unit. Hard working home grown man that does solid work. Highly recommend them!!
Don't let the bad reviews deter you from using casmech! They do a really great job and are honest people! Mr Casper is great and won't steer you wrong. Highly recommend using them !
Awesome came at the time they say they was coming my Hvac needed to be replaced I was told they be here between 8am to 10am they was here at 8:10am right on schedule
I don't recommend this company!!!!!
I called CasMech a few days before my appointment to reconfirm. Chantal did my seasonal tuneup quickly and professionally. She explained what she was doing. In the future I want my home warranty company to use them for me.
My heater had stopped working on Tuesday, Feb 15, 2022 late that night; I have a home warranty and CasMech was the authorized service. The owner, Mr. Casper called and confirmed his earliest appointment which was that Thursday. He sent out Technician Chantelle who came in and promptly went to work on our issues. She answered all my questions and explained some other things that she was doing. Due to the part that I needed was very fragile, the actual attempt to 3 times because the first two times, the piece broke. Chantelle drove twice to the warehouse to pick up my part. She came back and installed the piece and my house, thankfully had heat. It was the coldest nights, I might add. We were very happy. Well, guess, what, something made the unit just turn off and would not start. This was on early Saturday morning. I quickly contacted Mr. Casper again and he stated that he would have someone first thing that Monday morning. Well this time, it was Technician Elmer and he came in and found that I had no power going to my unit. He did his trouble shooting and explained to us his findings. He then repaired, what was a lose wire to my emergency cut off switch. He replaced it and ran the diagnostics and again we are happy because it is working. I normally try and leave a review when it is deserved. I believe that customer satisfaction was an all time high. So here is to Mr. Casper, Chantelle and Elmer. Thank you all for getting us back to where we were. I would recommend this company for any needing assistance in their specialty. Salute!!!
Do not use this company left family with no heat on the coldest day complete scam scam scam scam call any one else
The technician was top notch, very friendly and informative and went above and beyond to remedy my issue quickly. Having no knowledge HVAC systems, I felt comfortable and confident in the technician and the repairs performed. She was honest and timely in repairing the problem.