Reviews (44)
Scheduled an appointment with Legacy Home Comfort to have my gas fireplace repaired. I took the morning off work and waited but no one showed up. When I tried to call, the voicemail was full and I couldn’t leave a message. I tried to use their online chat on the website but there was no response. Don’t waste your time with this unprofessional company.
I was in a pinch and found this company and was so impressed. I called after hours and a real person picked up promptly. He was very helpful and professional on the call, and responded on-site within an hour. Prices were extremely fair—hundreds cheaper than a competitor that was trying to take advantage of me before I called this company. The job was finished within 2 hours of me calling for less than half the price of “the other guy”. Highly recommended!!
Ivan was INCREDIBLE! Our AC broke yesterday and in this intense heat, it was miserable. We called many HVAC companies in the area but many were delayed and not answering at 7pm at night. We called Legacy Home Comfort and Ivan answered, he calmed us and said he could come to West End area in an hour. He arrived in 35 minutes, fixed our thermostat and AC promptly in 1.5 hours for a really affordable price. Highly recommend this place, great service. Ivan was our hero!
Please save yourself a headache and do not contact this business for HVAC repair services. I was referred to the though my CINCH home warranty to diagnose and fix a heat pump that was not working in my attic. Their technician spent over 3 hours diagnosing the system. After about 2.5 hours I asked what the problem was. I was told that the system did not have a charge, but that he couldn’t find where the leak was. I was told that the system needed to be replaced by the warranty company. He then went back to the attic to look at the A coil again and came back down saying he thinks he found a small leak that was old. I asked for a report upon his leaving and was told that it gets sent to the home warranty company. None of this sounded right because the system had been functioning the previous week. I got an email later that evening that the claim was denied because Legacy Home Comfort said that there were 2 large holes in the A coil and in CINCH’s estimation it had to be pre-existing. I was understandably angry and could get no further information from Legacy Home Comfort. I decided to get a second opinion from the HVAC company that serviced my previous home. Within 30 minutes they found that the Schreider valve on the compressor had catastrophically failed releasing the refrigerant. Within an hour it was replaced, pressure tested, and charged. The system is now working. I contacted CINCH and appealed the denial of my claim and they paid the fee to fix the system and have brought Legacy Home Comfort for internal review. I don’t know if they are incompetent or were just trying to get the fee for installing a new unit, but it was not professional. Do not use this company!
Contacted Legacy Home Comfort on September 28th, 2020 in the morning and spoke with Eddie Bisic for a yearly preventative maintenance on HVAC. Mr. Bisic scheduled me for the next day and said that his technician Ivan Weljkoic would be doing the work and that he would call me in the morning to give me the time window of four hours. The next day came and no one reached nor did they have the curtesy to reach out and provide an update. I had to call them directly and when I finally reached him midday and inquire when they were coming, Mr. Bisic stated that his technician worked this morning and then went home sick for the rest of the afternoon. As this was not professional what so ever. I gave Mr. Bisic the benefit of the doubt because I had utilized his service in a previous year. Mr. Bisic then said we can schedule for another day stating that he would call me on Monday October 5th to let me know what time would be available for Tuesday October 6th. Again Monday came and went and Mr. Bisic did not call but, rather I left him a voicemail on Monday evening inquiring on when would be the time window for Tuesday October 6th. Tuesday morning, I faced calling again. After several phone calls into Mr. Bisic the third phone call into Mr. Bisic was answered. I stated whom I was and he began to address me thinking I was someone else. After clarifying with him that he had me confused with another customer. Mr. Bisic then discussed that he would need to see when his technician Ivan Weljkoic would available. This was so unprofessional. This was not nice or even acceptable on any level. Dismissing that he had already done this to me twice. I then spoke very frankly with Mr. Bisic and said that he has already scheduled me twice and not kept the promise to two already scheduled days. Alternating my schedule to a accommodate the two service days twice now. It was unfair and not ethical. Mr. Bisic did not extend any apologies or work towards making things rig
During the hottest weeks of July, my HVAC broke down. My insurance company assigned a big HVAC company to repair the broken unit. However, it took that company 3 times to fix a not so complicated wiring issue. It would have saved them 2 visits if their technicians could have been a little more patient and professional. More importantly, during the check-up service, one of the 3 technicians either didn't identify or left the valves untightened so that the freon started to leak. We didn't know about the leaking freon until the unit broke down again several days later. I am so fed up with this company that I requested my insurance company to send in a better company, then my insurance company sent in Legacy Home Comfort. Even though it was during the busiest season, Legacy Home Comfort quickly set up an appointment for me. The technician easily identified and fixed the problem, and the price for the out-of-pocket freon refill charge was very reasonable. From the conversations I had with the technicians from the two companies, I found out that the first company definitely overcharged everything so much, from material/components to service, their price more than doubled Legacy Home Comfort's. For the whole HVAC repairing process, we've had one or two hiccups, but it was just because of these moments that shows the service qualities of different companies. For Legacy Home Comfort, I am very satisfied and impressed with their service. Especially for their supervisor, Ivan, he has shown me through his words and actions that he is an honest, responsible, reliable, and trustworthy leader of the company. Next time when my HVAC or fireplace has problems, I would not wait for my insurance to assign me a random company, but ask for Legacy Home Comfort directly!
Horrible service, wish there is an option for no stars. They came to replace my AC/heater. Took three and a half weeks To get the part and install. I understand not having the part was out of their control. But they never called with a follow up or got a tracking number. My wife and I had to push for it. Within a week my AC unit went out. Keep in mind I have 2 small kids. So we went back to the house being 100 degrees. It was covered under warranty but they still charged us a deductible stating it’s non covered fees but we had already paid those fees. They will not pick up my calls. I have been calling four days straight. Now my AC won’t turn off and my house is sitting at 58 degrees and now my heater does not work. They are unprofessional and they will not return your phone calls.
Legacy came to my house to fix a problem with my A.C a couple months ago, after three visits and being charged for wrong items being fixed I went with a different company. Do yourselves a favor and do not make the mistake I made.
Dishonest and incompetent. The first time they came, they said I had a wiring problem. They attempted to fix it. I paid them $180. It turned out that they didn't fix it. They then came back, said that the thermostat was broken, and that I needed a new one. So I called another company and found out that the thermostat was not broken, the issue was indeed the wiring, and got it corrected."
Even though the tech today was able to complete the job and was able to explain everything in detail. In general I believe it took the company to long to complete the job. The first tech that came out should have been able to notice that the outside unit also had problems. Thanks to mother nature that it was not very hot outside during the last days that we were waiting, because if not it would have been miserably for my husband and I waiting for the ac to be repaired .
Milyan was an amazing tech who explained what was going on. He showed up on time and was extremely helpful and courteous when moving around my house. He bought all the necessary tools he needed and cleaned up when finished. I wish all companies had techs like Milyan. A+.
Evan was thorough and explained his work.
I can’t thank you enough for coming out even in these tough times. As always, you were on time and very very knowledgeable. You are the best Ivan!!! Thanks again!
10/10 these guys were super knowledgeable, polite and friendly! And quick! Thanks!
Ivan was top notch and knew his stuff. Will recommend this company to anyone.
Gus was punctual, clean, quick, friendly and knowledgeable. I ask a lot of question on what he was looking at and he answered all of them. He showed up and was more than tolerant of our curious dog. And most importantly, after two hours he was able to diagnose and fix our gas fireplace - as well as clean and reassemble the whole thing. Would highly recommend.
Great experience and very fair. Came the next day and communicated perfectly.
This company was sent to me through HMS home warranty to fix my furnace. Although I can't say anything good about HMS home warranty, I was very pleased with Legacy Home Comfort. Ivan was my technician. He took the time to tell me exactly what the problem was and explained what I needed to do to fix it. Even though he didn't come for my gas fireplace he started it for me and showed me how to start it when I turn it off again. I highly recommend this company and will definitely use them again.
Great service !
Excellent service. They went the extra distance in my condominium building , to give me the service that I required. Very pleased and highly recommend their professionalism. As is always the case with good people, they were very busy that day and I had to wait a little longer, but when you get full and complete thoughtful attention the wait is well worth it.