Reviews (39)
Dishonest company that will attempt to tell you falsely there’s an issue with your system that costs thousands to fix. Thank goodness I had a second opinion who came in an provided a realistic picture of the issue (which only cost $200 to fix). Do not trust them! Totally deceptive and won’t own up to their lies or provide a refund for services not met.
Have tried a number of HVAC companies over the years and I think I found one to stick with. AC was not working well - the office person said they could do next day on stand buy and had me give all the info I could. The tech called at 9:30 and was there by 10 with the likely parts in hand (Yes they were the parts) and my AC is back up and running - had them also do full system check on our dual zone system. Very responsive, very polite, didn't try to upsell me.
We give our highest recommendation to Arlington Heating & Air Conditioning. Earlier this year we needed a new AC, furnace, and water heater. The consultation, estimate, and installation were first-rate - and everything that was installed has worked perfectly. Our house has been under the constant care of this company (not a single gap - we're the second homeowner) from the time our house was built in 1968 (the family-owned company dates back to 1944), including twice-yearly maintenance checkups. Special thanks this year to: Roberto who, along with many excellent technicians there, kept our aging equipment going for a long time and helped us understand when we needed to make upgrades; Peter, who patiently explained our options with expertise and precision; the efficient and kind Jennifer and Kaitlyn, who helped arrange everything/handle scheduling over the phone; Tom D, the installation manager who, with colleagues, helped get the equipment into our house (surmounting a complicated front door/back door situation); and Baca, a highly talented, dedicated person who installed all of this with help from his great coworker Ever. If you do business with this company, we’re sure that you will be very pleased.
called them at 8am this morning, tech was at my door by noon, diagnosed problem, fixed problem and took the time to explain future options for ac needs. definitely recommend.
Jerrell was amazing very professional came in my home with mask and shoe guards. He explained the work that needed and went about his tasks in an expeditious and professional way. Very pleased so much so I got an extended service contract. Would highly recommend Arlington hearing and cooling to my friends.
I had a service agreement with them. My credit card expired. They never called to let me know my payment didn’t go through. Never told me my agreement was expired. Do I never received my fall tune up from them. My heat stopped working right. Wouldn’t shut off or get to the temperature that I set it at. So I called them. They came out on a Saturday. The technician never went outside to my unit. Just cleaned system up inside. And got furnace to work. But by now I had to pay for a service call. Start up my agreement with them again. And still schedule an appointment for them to come out and do the check up on my system. They came out today said my system was froze up. Now remember they were just here 2 weeks ago. And they never found that out at that time when they were supposed to come out and check out what was going on with it. So now it is on emergency heat until they can come back out on Thursday when they say the system will be unthawed. Well when I didn’t have a contract they were always calling to try to get my business. But now I was just over looked. And still don’t know what is going on. Except that fir the last 2 months I have paid 150.00 more on my electric bill than normal. And now don’t know what I am going to have to pay them when they come back out. I am really upset that I am having to pay all this money because as they say they are sorry. I was overlooked because they were to busy to call there customer to let them know there was a problem. But I bet I will not get any money back or help on all the money I have had to put out because of all of this.
They service our home boiler and water heater; great experience so far. Really appreciate the effort that they made to come out to fix our boiler late in the afternoon, get the needed part, and stay to fix it through the evening so that we were all set.
They keep nickel and dime all the time.
Great experience yesterday with Arlington Heating & AC. Great customer service! Our technician, Martin, was super nice, knowledgable and very COVID responsible! I highly recommend this company!
Mike came out to service our units this morning, and if I haven't done so before, I just want to let you know how courteous and knowledgeable he is. It's so nice having the same person come out time after time who is familiar with our home and family. I'm going to miss Mike!
Great company and team! They replaced our boiler and zone valves this winter and just installed a mini-split system to supplement our existing AC. Both jobs were done efficiently and the job site was left as clean as when they arrived.
A+++ rating. Arlington Heating & Air Conditioning installed a new air conditioner and gas furnace. Excellent experience from initial consultation, estimate, and installation. The company explained the pros and cons of different equipment models to enable me to confidently chose equipment that met my efficiency goals at a very competitive price. The installation was top-notch, neat, and professional. Clearly the installers take pride in their work, and they were prompt, efficient, and courteous. Absolutely outstanding. I give Arlington Heating & Air Conditioning my highest recommendation. PS: I've also used Arlington Heating & Air Conditioning for maintenance for ten years. Their service and professionalism can't be beat.
They are super fast, reasonably priced, and friendly
Awesome technician and fast service.
They wanted to charge me $650 for a $180 part and a 20 minute repair after charging a $120 visit fee. Shop around. They installed the furnace too nine years ago, you'd hope they would've treated me a bit better.
Solid company, have been pleased with our service over the last 15 years. They are a little pricier than you can find with a one-man operation, but that is just basic economics--someone needs to pay for the people who answer the phone when you call, the matching trucks, and advertising.
A+ rating on service and installation! These guys definitely earned my future business. The owner of the company is professional, courteous and knows what he’s doing. We worked together to come up with a solution that best fit our needs after our unit went out. We managed to do the install ahead of schedule and finished ahead of schedule. They took the time after installation to ensure the unit worked properly. I don’t want to leave out the crew so Brian, Travis and your techs, great job!
Very prompt, professional service. We called around 2:30pm, and the company was able to send out a technician the same day. They said it would be around 4pm, and Roberto arrived at 3:50. Awesome. Roberto helped restore our malfunctioning AC just as a big heat wave settled in and I was getting scared. He was a clear communicator, took pictures of everything outside to show me, and stayed calm and polite during the entire visit. It was a breeze working with him, and I really appreciated his knowledge, concern with doing a good job, and the way he explained everything concisely.
They do great work and extremely personable
They were fast and courteous. They responded fast too.