Reviews (38)
Technician was great and fixed our furnace with no problems. Also was clear on what he explainjng what he needed to do.
We had Hartman come out to fix our heater and they put the wrong switch in. When we called them to come check they said it would be an $89 diagnostic fee.
Not accommodating in the least bit. I needed a simple question answered about how their techs wired the thermostat. Their service desk refused to take my contact details and have a tech call me. Instead wanted to charge me for a tech visit to answer a 5 minute question. That is not customer service. I called the local Trane Supply house and their techs graciously answered my question. Customer service is about helping the customer. They did not and as such I will take my business elsewhere. Followup after reading the response below it is clear they did not understand that I tried to get the service desk to take my contact information and have tech call me. They would NOT they would only arrange for a service call.
Terrible Customer Service, called to inquire about an AprilAir500 install and the lady pretty much hung up on me.
I was very pleased with the level of service given by Shane P. He was right time for a early morning appointment and took the to explain everything to me and help me understand the issue with my air conditioner. He fixed everything and the pricing was more than fair. He even checked my furnace filter and when it turned out to be dirty he replaced it at no charge. He went above and beyond what I expected! I will definitely use their services again!
Technician was very knowledgeable, and polite. Did a great job
As always things break on the weekends. But first thing Monday morning they came and got our Air conditioning going. Thanks so much.
Arrived on time ,was fast friendly and professional.
Exceptional customer service and great installation of my air conditioner
Hartman was quick to respond and fixed our AC. Would use again
The tech was 40 minutes late, but the service was good. He was knowledgable about what needed to be done for the biannual service on out heating as ac systems.
Gary was thorough, courteous and got the job done quickly. This was my second time using Comfort Solutions and definitely not my last.
Service tech was very nice and helpful.
Very responsive and honorable.
The technician came promptly - I'm fact early, was very thorough and explained what he had done. Only problem - he changed our thermostat settings without telling us.
Really great people who work there. Easy to do business with. I like that.
I have suggested Hartman Heating / CSI to several of my friends, and to my brother for a new furnace A/C system, and my Mother for a new system as well. Recently they did a project for me at my home, and were several thousands of dollars less than a competitor. The work was done in a timely manner, and the after the sale customer service was top notch. I will continue to suggest them to any of my contacts that ask for a referral to a high quality contractor. SB
Not happy at all!!! My client just purchased a home and a couple of days after moving in the refrigerator was hooked up and then there was a leak. The buyers purchased an AHS contract and I actually scheduled for them a service request. AHS sent Hartman to them as the preferred vendor and the client called Hartman to see if they could come out quicker. The dispatch person communicated to my buyer that AHS would not pay for the claim because it was quote within a "2 week window" and the only way they are coming out is if she agrees to pay the full service at the time they come out. I called AHS and they are agreeing to pay it and there is not such thing as a "2 week window" because it is considered unknown preexisting. AHS is not at fault here Hartman is for mis information and for leading my clients on!
Called Hartman to come have look at my furnace that was not properly heating. They came out and charged me $120.00 to tell me they couldn't fix the blocked part without extensive cleaning charge. They also, quoted 250.00 for broken part that I priced out at $27.00 online plus another 240.00 for labor to install the part that literally takes 5 minutes to replace. Stay away from these guys!! I fixed everything in literally 15 minutes and saved hundreds of dollars
I paid these folks over 14,000 in repair work on a commercial property. I also purchased a brand-new HVAC system for a rental property. These guys do not stand behind their products and they will not warrantee them like they say. I would strongly suggest looking for other HVAC contractors. Especially One that will stand behind their products, labor and warranty them.