Reviews (49)
We used this service in 2021 and had to use their faucet or it would not be guaranteed. This is the second time we needed someone to come out and fix the faucet, but the phone is always busy and no response via email. Are they still in business???
Don't trust any of these reviews. These guys, Jon Maciel and Andy Abrams are scammers. They were hired to hook up water and sewer lines on the exterior of a new project in SLC. On the sewer, they ended up charging $4,000 more than their bid. On the water line, they didn't follow the plans and ended up not pulling a permit and therefore not having the job inspected. They also didn't have the city install the right meter and they didn't hook it up in the right location. They won't come back to correct the situation, so we are out $20,000 that we paid them.
Excellent!!! After the city contacted me about a possible leak in our main water line I found Big John's. I am completely satisfied with the service we received. The crew who came, Gusto and Spencer, saved us a ton of money. What I thought was going to be a complete line replacement, after crawling under my house, they identified as a much less extensive of a problem. I highly recommend Big John's.
Big John bailed me out on a nightmare of a project fixing an old sewer line, and was very helpful with great communication throughout the whole process, even working with me on reducing some of the cost by doing the digging and backfill myself. Even after the initial work was complete, there were some small leaks and John came right back the next day to ensure everything was 100%. John will always be getting my first call for any plumbing work in the future.
They were on time, worked hard. The problems were fixed and have been working great for 6 weeks. Would use again. I recommend this company.
Such a great company! John had another job so 3 young men were instructed on what the job entailed. They were knowledgeable, polite and hard working. They worked through their lunch and consulted each other when necessary. I was very pleased with their work
Hey you. Yes you reading this review. Call these people and use their service. They did a phenomenal job replacing our water heater. You can call several places like I did, but you’ll still come to the same inevitable conclusion that they have the best price. If you’re poor and have medical debt damaging your credit like me, and are concerned you won’t find a financing solution, call them, I bet you’ll get something figured out like we did. If you’re concerned whether the technicians will be knowledgeable, personable, on time, and have integrity, then I can tell you they won’t let you down in any of those areas either. So stop wasting so much time reading through all these 5 star reviews, just give them a call. Shout out to John, thanks for all of your help!
Friendly, personable, affordable, worked with our finances, we will be definitely be lifetime customers. Thank you!
Late evening call and Jon came right away. He found out the problem and knew exactly what he needed to fix it. The whole faucet for my tub was broken and water was stuck on. Jon was professional and went above and beyond to make sure everything was taken care of quick and right. From crawling into a space to turn off main water to driving to the store and back to get the necessary parts. He made sure I knew what was going on and did a great job. I will be recommending him to everyone in my neighborhood. CALL BIG JOHNS FOR ALL YOUR ISSUES.
I cannot tell you how dedicated this company is! They were so dedicated that John had come personally especially when he was supposed to have surgery the next day. He came over the night I was having issues with my plumbing. Ian a single parent and they were totally dedicated to helping me understand what was wrong and what the issue was. I will definitely recommend this company each time! Thank you so much fir your service!!!
We noticed a bad smell and leaking coming from the toilet in our basement. (House was built in 1979). After the first plumber came and removed the toilet to do a camera inspection of the sewer line he found that the flange on the toilet was gone. He gave us several different quotes which involved replacing the closet bend (involving concrete cutout and repair) along with spray liner 30 feet of cast iron. He showed us that their was approx. 2 inch offset in connection from cast iron to PVC outside. He also gave us quote to replace all the plumbing under the house. After the price shock of these quotes (thousands of dollars) we decided to sit on this for a while and get some more quotes and opinions. We called two more plumbing companies and they gave us different quotes (thousands of dollars) and different solutions to the problem. Each of their solutions involved trenching in our yard, but they each found different items they said we needed to fix immediately. I didn't feel good about any of them and wondered why 3 different plumbing companies could see different things in my pipe. I decided to look for another company and found Big John's online. Gusto came out and did a camera inspection and told me that I did not need to spend thousands of dollars to line my pipe or replace the closet bend. He said those other companies were using scare tactics. Gusto replaced the flange so that when we are ready to remodel the bathroom we can install our new toilet. Thanks again for being honest with us and saving my yard from trenching.
Big John’s is amazing! The second story in my house doesn’t have a single cold air return vent and is sweltering in the summer. I wanted to add at least five; one in each room. I called 3 different companies to give me a bid, and Brian from Big John’s was the ONLY one who actually talked through viable solutions with me and didn’t try to sell me on additional equipment/services. He came all the way from West Valley to my house in Kaysville and didn’t charge me for the consultation. Brian and his team were back less than 2 weeks later to do the entire job and finished in one day! I cannot recommend them enough!
Wanted to thank Big John's Plumbing for the great service. First they showed up when they said they were going to (not all plumbing companies do that. We found that out the hard way, after being stood up several times). We did a bathroom remodel with some additional plumbing for an upstairs laundry room. Things got a little tricky when we were missing parts when installing the finish work. Gusto and Chase were amazing, they kept their sense of humor even though they had to make several trips to the store to get the missing items. Before they left, they made sure we were 100% satisfied. Our bathroom looks great, we could not be happier. Thanks
These guys are the people that you want to do any kind of job on your house, Very affordable and very good workmanship. Looking forward to seeing them again.
I called Big Johns to install an electrical outlet to the island of my new basement kitchen. They offered lots of solutions which I really appreciated. They were reasonably priced and knowledgeable, so I hired them for the job. They were prompt, punctual, and professional and did a great job. Dan and Dal were the nicest guys I've ever worked with. I'd definitely recommend them for your electrical projects.
John is the best
Your office Gale is great and so patient, we need more like her thank you
Jon is one of a kind. You don’t find people who care so much and go the extra mile like he did. I had a leak with my disposal and called my daughter to see if she knew someone that could install a new one. Jon was there at that time and over heard our conversation and wanted to help. My daughter ask if he fixes dishwashers since my hadn’t worked in over a year. He got on line and found a dishwasher and came out the next day and installed a disposal and put in a dishwasher in. I ask what he would charge to put a new valve to the main water shut off valve and put new valves on the hot and cold where had corroded behind my washer. He said my hot tank was on its last leg and offered to put a new one in the following day.The price he charged me was more than fair. I can’t say enough how grateful and how much I appreciate everything he did. I highly recommend Big John’s and of course Jon who made it happen. Thank you!!!
Good service
Jon Maciel was amazing and fast! He showed up on time with a mask and quickly diagnosed our problem on New Year's Day! He also followed up with us to make sure things were working properly. Thanks so much Jon, we really appreciate your excellent service? Do you install showers??!!