Reviews (100)
We had our AC unit replaced and had an amazing experience. The technicians arrived on time and got straight to work. Our indoor unit is in our hallway, I work from home, so I need to pass by that area multiple times a day. The technician made sure the area stayed clear, but more importantly, he was so patient with my walking back and forth throughout the day. The technicians were very knowledgeable and walked us through "items to note" about our old unit and adjustments that were made to ensure proper operations. We've also use James Lane for our bi-annual servicing. This service ensures our system is functioning properly and saves us from any surprises or system failures down the road. We highly recommend James Lane to anyone needing AC/plumbing services!
If you need HVAC service I would look no further than James Lane Air Conditioning. Great customer service from Melody in the office and Mason the service tech! They were accommodating to our needs and have given us piece of mind that are unit will run like it should. Highly recommend everyone to set up a preventative maintenance plan with James Lane, you won’t be disappointed. Definitely worth the money.
Thank you James Lane and Mason!! Fantastic service! On this very very very hot day to have your AC go out is horrible. I called in the morning they were here in the afternoon and fixed it right up! Thank you!!!!
Outstanding service and staff. They have been maintaining my air conditioner for our house. When we had a plumbing issue called them and they took care of it. Thank you very much. The O’Leary family.
I made the mistake of calling James Lane on a Sunday to inquire about having my outdoor unit checked out due to the fan not spinning. When I spoke with the lady in the phone, she made zero mention of cost, or the special Sunday price, just to come to my home. Had I know of double cost Sunday, I would have gladly requested a weekday, yet I was foolish enough to just trust. Then on top of that the technician, which took roughly 5 mins to replace a $20 capacitor, wrapped up after arriving at my house 10 minutes prior to give me my $300 bill, and the outstanding opportunity to sign up for 6 months check ups, which would put my bill closer to $500. I would very much appreciate even the slightest mention of cost prior to requesting service and prior to making any repair, but was given neither until it was done. Luckily I was given the opportunity to have the new capacitor taken off and only charged $180 for the “visit” and “maintenance”. What a deal!! Please be careful what you agree to and who you give your card information to without prior knowledge. Not a fan and will not using James Lane in the future.
Cory, Michael, & Fernando took amazing care of my parents, Tom & Pat Curley. They installed a brand new HVAC system! They were so professional, efficient, and very clean! My family only uses James Lane!
LeeRoy, Levi, and Michael installed a new AC/Heating unit in our house. All the men were very professional, explained all the units, and cleaned up everything. We're very happy with this company.
They were timely on arrival and worked steadily throughout the day until finished. Leeroy and Michael were the installers and were very courteous, friendly, respectful and helpful in ensuring I understood the new features of the system.
Mr. Smith-Mitchell arrived on time and did an excellent job of replacing our outside faucet. He was very polite and was in and out very fast. We are very happy with the job. Thank you.
They have the most thorough technicians that I have ever seen and a tech name Mike L he serviced my unit as if it was in his house
Landon was the tech who came by on my call for my clogged drain. He was incredibly helpful and nice and cleaned up the area before he left. He even looked at the nearby toilet and assessed an issue I had with that. Would be happy to use this company again of I had another issue in the future.
Amazing experience with this company they setup service same day and came out and cleaned and fixed everything on my system. Service was on point and fast.
I had my HVAC system replaced. Leeroy and Michael did a great job. They replaced the unit in less time than I thought it would take. They were very professional and worked well as a team. In no time at all, my system was replaced and the old system was removed. They did a great job of cleaning up both in the house around the unit and outside. When all was said and done, Leeroy pointed out the features on my new unit and was able to easily answer all of my questions. I would recommend using James Lane Air Conditioning and Plumbing. You would be very lucky if this same team were to do your repairs.
Wow so the website has me add my number, 3 hrs later they tell me they can't take me on when I called directly and asked if this was something they could have let me know right away, the live person, a woman hung up on me and I had to call back. There was no cussing or raising voice whatsoever it was a valid question. Rest assured if this is how you treat potential customers I dunno how you stay in business. All you need to do is just tell people you're not available right away. Incase u didn't know...it is 10° outside thanks for absolutely Nothing. Horrible service and will never recommend as a matter of fact will tell to avoid. I want to clarify, it wasn't so much of a problem they can't take on new people but waiting 3 hrs to tell someone and then the 5 yr old tactic of hanging up, no go. Retrain your customer "service" person or maybe suggest a different job for them. They are screwing up.
I appreciated Jeremy’s work so much that I am writing my first Google review. Jeremy was very thorough in his troubleshooting and patient in answering my many questions. He had a warm demeanor and I appreciated his professionalism as we discussed my concerns, especially given the age and condition of my unit. While Jeremy is not a salesman, I now plan to trust my future investment in a new unit to this company.
I am so pleased with the quality of service I received from Jeremie and Michael as well as all other technicians on site. They were on time and had no problem explaining everything I had questions about during the installation of my new HVAC unit. I chose James Lane for their stellar reputation and was not disappointed.
They're awesome our fan motor went out on Sunday. We called them and they came. They were very helpful and very friendly and professional. I'm so glad for 24 hour service. Kudos to James Lane, thank you
Had my heating unit service today before winter gets here. I'd signed up for semi-annual service with James Lane several weeks back. Serviceman arrived after receiving call with arrival time. I was very pleased that my service man was a non-smoker. He was clean and wore shoe covers to preclude tracking in grass/dirt. Showed me a problem area with my coils and quoted me a very reasonable price to service the unit. Overall I was extremely please with his courtesy and knowledge of my heating/ac unit. James Lane does quality work at a reasonable price. They treat your unit as if it is in their own home.
Our garbage disposal was insanely clogged and the team came out within hours of our call and replaced the pipe and fixed it within 30 mins. They were prompt, professional, knowledgeable, and very nice. I just chose the first plumber that appeared on my google search and I'm so glad it was them because I will be using them again in the future!
Jeremie and Michael came out on Tuesday to replace my Air Conditioning and Heating system. They were very professional and punctual. The work went smoothly. Jeremie took the time to walk through the house and give us tips on how we could save energy with our new units. I have used James Lane for a few years and will continue. I have always been satisfied with their work.