Reviews (100)
Pete Sauer was on time, exceptional professional, honest with explaining all I was receiving from ARS. Pete Sauer deserves recognition. The guys that installed my AC Ssytem was on time, professional, explained what they where doing to install my new AC System, cleaned up behind themselves was a plus.
Both salesmen were honest and professional. They were patient and answered all of my questions. The supervisor of the team was also very patient and professional and very knowledgeable. The men that installed the unit worked very hard and were also kind.
Great service install on my hot water heater. The team was very efficient and timely. Thanks again.
The team installed a hot water heater in my home and did a great job. I highly recommend their services.
Asked for diagnostic of ac unit that wasn’t cooling properly and cut was leaking causing an odor into my home. Technician came and did some trouble shooting. He was on his phone alot asking people what to do. I was told ac wasn’t leaking but couldn’t explain why it wasn’t cooling. He was going to leave saying he didn’t know what else to do. I explained that was why he was here and why I’m paying. He didn’t have an answer. Called his supervisor. I asked if he could check the thermostat which he did. It was ok. After 5 hrs he remembered he didn’t check a filter in the outside part. It was blocking airflow. He is a nice guy but didn’t seem to know much. He kept saying the same things over and over. I had to keep reminding him that we had already talked about issues and that wasn’t why he was there. Not really sure what to think.
I have to say Oscar the plumber that came out was absolutely amazing such a professional explained everything to me taught me what to do so It won't happen again.
Technicians Juan Bucio and Manuel were very Professional, courteous, knowledgeable. They really are Plumbing Specialists. The work was completed in a timely manner Without any problems at all. They also treated my family and I very kindly and were concerned that we had no hot water. From calling them on the first day we had a new hot water heater installed and HOT water before noon the next day! I can only say awesome on this company and it’s technicians. Their price was also very reasonable.
Late for service appt then called to reschedule, second day rescheduled again. When they arrived on 3rd day, Ron was rude and attempted to leave house with a “RIGGED” up fix. My husband told him to remove part and he’d fix it himself. COMPLETE WASTE OF TIME!!
Very Good company .Mr. Lino the Tech was great he explained everything and service was done very fast .I had my entire ac unit and furnance and duct work replaced . Cost was a good value compared to other ac companies .
ARS came out the day I called (on the 4th if July no less) and accessed the situation of our water heater. They sent out Dukes to help us out who was up front of the good and bad of the situation and outlined our options.
I just got an evaluation estimate. The serviceman was professional, helpful, and honest. I definitely will use them for the repair.
I was very satisfied with the service rendered today. Omar was extremely knowledgeable and was able to share information with me in a way that I could understand, and didn’t have a problem repeating if I didn’t understand, very much appreciated. This is the second time using ARS and was happy with service ethics on both occasions.
I would like to share my experience with ARS on 7/3/2023. Well, prior to this date, I had a technician that came to my home to take out my garbage disposal and replace it with a new one that I purchased. After a few days the disposal would not come on, so I called ARS and the same technician came out and told me it would cost me an additional $765.00 for him to install the garbage disposal. Not to mention I over paid by paying $400.00, previously. I find this very appalling the way ARS does their business. To charge this amount for a garbage disposal, ABSOLUTELY RIDICULOUS!!
My technician Omar was very nice, and professional, and explained the issue without using big technical words so I could understand. He was super quick and had my AC back to working in no time!! Job well done!!
The driver simply lied about the job! After looking at the problem, he told me that he didn’t have the parts to repair the leak at the water main. I called dispatch and asked if they could send someone else with the proper parts. They said “put the repairman on the phone” and asked him if he was going to come back and fix the leak. He said no! I said, can you tell them the part you’re missing so they can see if they can send someone else, that’s the problem right? He said, no sir and walked away rudely from the call with dispatch. Dispatch apologized saying that they would call the driver to see what’s wrong. After the call, I asked the driver why he walked away. He said that he wasn’t sure what part was needed and had not fully assessed the situation. But he still said he could not fix it. He couldn’t even describe the part that was needed to fix the leak! He just didn’t want to do the work! He left without even turning the main water off!
Technician (Brandon Comstock) arrived on time. Very courteous and professional, explained the entire process. Completed task within time frame. This is a great business, will call again when needed.
Great service but it appears the upper end product line I purchased and installed by them is wrought with issues that cost over $20,000 to fix over a three year period of time. This factor alone almost doubling the cost of the systems despite the service.
ARS employee was courteous and pleasant to talk to. He answered our questions promptly.
Excellent service from Anthony! He went above and beyond to fix our plumbing issues.
Pete Sauer came to my house to give me quotes and information on fixing/replacing my AC unit. He was knowledgeable, courteous, and kind. He took the time to answer all of my questions and explain the answers in layman’s terms. He fully explained my options and gave me time to think about them without being pushy. Great man for what I believe to be a good company.