Reviews (100)
So...appreciate the prompt service! Very professional. Wonderful to have air conditioner working again!
Technician was very knowledgeable. Checked out my unit for efficiency and found nothing wrong. Their $79 tune up special is a bargain. It could head off a problem before it happens. We all know what it’s like to have your A/C go out at the worse time. Will definitely use them in the future. Thanks to Danny - nice guy.
Quick, professional and reasonably priced.
Tech Daniel Espinoza was very knowledgeable and explained to me what might be wrong and the prices to replace various components. Fortunately it was just the capacitor (as he had predicted) so the cost was not high. Daniel is also a great teacher - he explained to the guy working with him what and why and how their procedures are done. I was very happy with Daniel Espinoza and the work done.
Received excellent service from Mackenzie Ryan. He was very informative, professional and friendly. The entire experience was a positive one from the receptionist who received our call and scheduled us, to the technician and the service he provided.
Ryan is always a great person to talk with about your problems and is always very helpful to explain things so that you can understand them and understand what they can do for you and your family Thanks
Excellent help
We bought a new system (August, 2019, )after they came out and said our older one could not be repaired. The reason of my call was that every single time the new unit comes on, it makes a very loud noise. The unit has a one year guarantee. The rude person I talked to said that if he decided that nothing was wrong with the noise, that he would charge me for a service call. We also did not receive a new thermostat at installation as the technician said ours was better. Also. They measured wrong for the indoor unit and had to bring something else. Which I am not sure If the price was the same. The newer unit has a higher SEER rating, yet our electric bill is higher due to wattage used. The man rudely questioned me. I told him more than 50% of energy consumption is due to HVAC systems. He said the rates went up. I told him I had the chart provided with my monthly bill from Swepco comparing the usage each month for the past 12 months. And since we got this unit, our bill has been higher. I had to explain my lifestyle changes to him explaining why I know it is the HVAC system. I do not understand this business. When you call. It is a rude man. The advertisement on the radio is a woman explaining the honesty of the company. When you buy a unit, you are given the number of the technician. You talk directly to him. I believe this business is shady. Not honest. And I don’t even believe our old unit was not able to be fixed. They want to sell you a unit that apparently is defective and never honor the warranty. Buyer beware. We ended up calling a local air conditioner company. They said the unit from Stonebridge was not installed properly. Stonebridge charged us for a new thermostats that we did not get. When the heat strip came on. The emergency strip was on too. On the initial visit when we saw water on the floor after they had added Freon…we asked them about the water and they said they were on call and had to leave. We didn’t get a new breaker
I was so very pleased with the service I received. They came out on a Saturday and the repair was done as soon as the part was available. I received information on the tech who was coming out, he arrived as scheduled, and was very knowledgeable and professional.
Thank you all so much for all you have done for my mother. Would recommend them to everyone, they are so very accommodating to individuals needs. Thank you, thank you, thank you.
Called to try and see if I could get a tech out. Lady who answered said it's the weekend a tech would not come out to just check the capacitor which I told her I believe was out. So no this isn't emergency ac repairs, and not it isn't 24/7.
I can't comment on their ability to repair my A/C, as their technician arrived at my community's security gate with no valid driver's license and was unable to enter. I lost half a day waiting for this and have to reschedule now.
Stonebridge came out and told me that I needed a new AC unit. Mine was not worth repairing. 30 minutes later I have a salesman at the house with a quote to install a unit as quick as the next day. With second opinion my AC was up and running in about an hour. Beware! I don't know if their techs work on commission or not, but kind of scary.
Your technician Cody did an excellent job fixing my furnace.He was very knowledgeable on explaining the problem. I appreciate him for his wonderful work.I’m very pleased with this company. Robert Baez
They were able to come out the same day and help get my heater working Cody was so helpful and awesome at explaining everything to me!
Had two guys both named Luis come out. They were friendly, fast and a huge help! Will use this company again. Thanks for the help
Signed up for their total comfort club subscription a while back and forgot I even did. Got a call from their office proactively and told me they were coming out as soon as I was available to do a maintenance check on my a/c system. I figured it would be just like a gym who makes money off of people forgetting they even had a membership but Stonebridge actually seemed to care about making sure I was happy and getting a great value for my money.
So I’m hearing all these commercials lately where stonebridge comes in and saves the day for these customers that were being done wrong by other companies…. But that wasn’t my experience and I wanna let people know that although they may be the “hero’s” from time to time, they still have their moments of shady!! A few years ago my outside unit went bad and needed to be replaced while STILL under warranty. I bought the house new but it was built before I found it, Stonebridge was the company that the builder used so naturally that’s who I reached out to. They first tried to not honor it because (these are their words) my warranty was “under my name” but misspelled so they didn’t know if they could honor it. I spoke with that persons boss and lost my cool, he then mentioned the “required yearly service requirements” to keep the warranty good…. Yearly service needs that as a new home owner I had NO IDEA about and since they hadn’t been done, they “unfortunately” couldn’t help me. A few thousand dollars lately I had another company replace the outside unit. All that to say, just because they find a few happy customers to put on the radio, doesn’t mean they still don’t do good all the time. Stonebridge responded but I can’t respond to their response. So I said “a few years ago” so 2018 should be about right. They didn’t say anything about screwing me then but did confirm I reached out, just that their “new” management team will work hard to not screw you wink wink.
Had used them I the past but this time I wasn't too impressed. Paid over $650 for a little coolant and a capacitor. Seemed a bit much. Said he couldn't find a leak but it would be $3500 to dig into it. Wanted to sell me a new unit for $8500. Didn't even clean the outside unit or anything. Called somebody else. Cleaned the outdoor unit and worked much better. They have radio ads where they say they can fix things and not just sell new units. Didn't get that vibe.
Hi 5 for technician Cody that came from Stone Bridge Fixed the problem on my AC in about 15 minutes, then diagnosed the problem on my other unit that several technicians had looked at and said I needed a new unit, all I needed was a fan motor And capacitor, I highly recommend this company