Reviews (40)
Vertex was great to work with and we will work with them in the future! Quick to respond and great with communication. Jorge was our technician who came out. He did a great job taking pictures and showing us everything that he saw. Allowed us to make a decision on what we wanted to do. We ended up choosing to use them for our regular maintenance. Great company and great people! Would highly recommend!
Jorge was great! He was very competent with the Mitsubishi Mimi-split system.
Shawn and his team are great! Responsive, efficient and professional. Highly recommend.
The technician arrived on time and provided a thorough review of the service.
Chris was awesome help, very informative, and offered solutions.
Made a special trip on a Saturday. Great service by Chris, as usual!
Excellent job, they were really attentive and professional
Monica was very quick and efficient at setting me up for my appointment and providing me information about their plans. Chris, our Tech, was very thorough and very sweet to answer all of my questions. Thank you! 🙂
V. M. they are very professional and on time!! That’s extremely important having a busy schedule and family. These guys showed up, did a fantastic job and had us up and running!
The Vertex team was on it! From setting initial service call, assessing the issue and then knocking it out, they were professional, punctual and a great value. Their service tech communicated the issues we had and quickly diagnosed and resolved them. All said a seamless experience. Highly recommend the Vertex team.
Very professional and knowledgeable. I had another company tell me my system needed to be replaced and quoted me $20K. I called Vertex for a second opinion and they fixed my issue for $1K and my system has been running great. My experience with them has been very positive and they communicate very well.
The kind of service you always HOPE to get! George was prompt, super thorough and fixed my issue very quickly. Very nice fella! I see why these guys have such great reviews! Thanks again so much!
Excellent service. On time, professional and knowledgeable. Highly recommended
They showed up quickly, they were very professional. In no time they had my ac up and running for a fair price. Also the previous company I called couldn't fix it for 3 days. I'm glad I switched.
Communication was great with the office. Techs Chris and George spent a long time trying to diagnose a difficult problem, staying after typical work hours. They returned promptly once the part was ready, installed it, and it worked for a couple of days. They rearranged schedules to attend to us immediately and were able to find the additional problem. In my view, you learn a lot about a service organization when things do NOT go as planned. The folks at Vertex took great care of us, and we will certainly call them again should they need arise.
Very happy! My service techs showed up as scheduled. They were very polite and professional. They even pointed out a function on my thermostat that I wasn’t aware of. Great company to work with hands down.
Chris is fabulous. He gave us excellent service. I highly recommend him and Vertex! Chris went above and beyond again! Such excellent service!!!! George was also excellent! Helped me select the quality and value for our filters.
Give this company highest rating! Speedy service! Very professional. Awesome company Chris does an exceptional job goes beyond to fix problem!
Chris and his team were able to swap a leaking condenser unit in half a day. Called on a Wednesday they were able to have the unit and get it installed the next Tuesday. Would use them again!
They were able to squeeze me in for a system maintenance during this hot hot time of the year. The technician was knowledgeable and very polite. He listened to my issues and didn’t try to over-sell me on services. I really appreciated that. Would highly recommend and will definitely use them again should we need it.