Reviews (22)
These guys are professionals! Quick to respond, polite, professional and have fair pricing. As a realtor who needed fast service on my AC unit (in this heat). I'd use them again in a heartbeat! I will certainly give my recommendation to anyone considering Logan Heating & Air. Thanks guys!!!
Dan came out to the house Saturday night to look at my furnace it was blowing cold air. Very professional and a very nice guy. Found out I need a new furnace. Will definitely be having them install my furnace!
Very professional and very nice service. Came on time and fix my heating problems for me right away. Really recommend Logan Heating & Air for your AC and heating problems.
Technician was on time, offered us a fair price for repair or replacement of our condenser. Given age of our condenser, we opted for replacement. Within a couple hours of accepting the invoice, the technician was back at our house and had the job complete by 5pm (same day as initial estimate). Thank you
We have a three year maintenance contract for our heat pump. The staff at Logan Heating & Air call twice yearly to schedule a maintenance visit that coordinates with my work days. I receive reminder calls and email and the technician calls to let me know when he is enroute. He is always professional, prompt and polite. Altogether an enjoyable experience.
They came out in a very timely manner to fix my AC unit. I was having problems with it and they were able to get me back up and running in no time at all. I am very pleased with the service I received from this company and will most certainly be using them again if I need any services that they provide.
We had a great experience with this company. The technician was very friendly and professional, he did an excellent job, and fixed our problem quickly. I will definitely keep them in mind for future repair work.
After the installation, we kept getting compliments from our customers about how much quieter it is and how cool it feels. Plus, our heating and air conditioning costs are way down! Thanks for the help!
The technician was on time, very professional, and gave me a reasonable estimate. The technician was very knowledgeable and took the time to explain things in detail to me. He even took the time to answer my questions without rushing me out of his shop.
He was courteous and professional throughout. Our technician was genuinely kind and quick to get our air conditioner up and running. Their customer service was outstanding from the moment I called until the repair was complete.
Logan Heating & Air is by far the best to work with. Super Professionally, Courteous and Care so much for our families.We have referred many families to them.They do an excellent job!
Marcus was on time and very professional. I needed some parts replaced and he wasn't pushy at all about buying the parts, just very informative. He also went above and beyond helping me switch on some dampeners to change the airflow in our home. Thank you.
Scheduled for next day service, never showed up, when called the guy said no technician available for next 2 weeks. Dont even have courtesy to notify.
I called Logan Heating & Air when my A/C went out after a heat wave. I explained that my sick hubby was home and I needed help fast. They were able to accommodate me immediately. John was very thorough in explaining the problem and doing a quick repair. We were up and running within the hour. He texted pictures and clearly explained the cost. I cannot recommend them enough.
We had a complicated job but called twice to verify they could do it. On both occasions they confirmed they could. We had an appointment scheduled but they didn’t show up or call. I called them twice. The first time they said they would call the dispatcher to find out why they were running late. I called back a second time 30 minutes later and was transferred to customer service. They apologized and said detailed notes were not provided in the account and they had instead tried one number on file (the incorrect one) but didn’t try the second. We rescheduled for the morning. In the morning, we got a call that said they would not do the job. Bottom line; They weren’t transparent from the start about the ability to do the job. They never called us or showed up after we had an appointment and they never returned my call when I called to find out why.
The job these guys did and the follow up was second to none. Usually when you deal with contractors of any service type, you get an uneasy feel and you just hope that you made the right choice. This was the best decision of all my service contract jobs. Must say that this job was done like a fine steak at a fine restaurant. A great team and a pleasure to deal with!
They are not a local roanoke business from everything i can find. I was in need of ac repair and called this business. They offered to come out today and even offered priority. They would do that and waive the service call fee in exchange for signing up for their annual plan. This was a bait and switch. As it was getting later in the day I called and they said they wouldnt show up today and did not know when the technician would show. They were nice enough about the refund although I still have not got it but beware this does not appear to be a local business, I doubt even based in the US. Not even sure Logan Heating and Air exist. I asked these questions when i signed up but they guaranteed me prompt and reliable service locally. That was only to sign up for the 150/year service through a business called Premium Home Service. When i call the same local number I called originally, or what is listed as the local number i am routed to Premium Home Services. Beware.
We're very happy customers. We had our water boiler replaced. The guys did a great job - the work was completed on time. They patiently explained the new system and ensured we were satisfied. Awesome clean up after the service. We fully recommend them.
We were looking to get two gas fireplaces cleaned and tuned up. Logan Heating & Air was right on time on the day of the appointment. The tech did a great job of cleaning and tuning up the fireplace in our family room. The fireplace in the living room needed a repair that he easily handled. He was in our home for less than 2 hours and did a very thorough job. For the money, I think these guys were great! Great job for a very reasonable rate. I recommend!
The first day Logan Heating & Air came out to give me an estimate, they took the time to answer all my questions. When I chose them to replace my furnace, air conditioner and water heater, they were very punctual, professional, and the cost was reasonable. I know I got quality products and a quality company. Top notch!!