Reviews (56)
My Trane unit broke down and Coastal Hankla responded within 24 hours with the best customer service and repaired my unit. William is a trained specialist for Trane ACs and it was the best call I made! I will use him from now on to service my unit.
We have been a satisfied client of Coastal Hankla A/C & Heat for over 18 years. When we first moved in, our first call was to Will Hankla for a new Trane Heating and A/C system installation. The system was flawless from the Trane equipment to the professional installation by the team. Recently, we had a need for a major repair as the system was approaching end-of-life. Coastal Hankla was able to update the system in a fast, professional manner. The Trane system is again running well and we remain confident that Will Hankla and his team + Trane will stand behind their work! Highly recommended.
Where do I begin? Joy the office manager was amazing. She was diligent, professional, and flexible to work with my schedule. She found a way to get a tech to my home on my schedule. Will, the technician, was prompt, professional, and knowledgeable about the ac unit inside and in the attic. He performed a thorough check of my system and explained every detail. I highly recommend and had a great experience with Coastal Hankia.
Mr Hankla is very professional and knowledgeable. He saved us a lot of money by finding out that the part needed to repair our heater system is still on warranty. His technician did a great job in less than 2 hours. The system working properly in one attempt. I will strongly recommend Coastal A/C and Heat to my family and friends.
Coastal Hankla has serviced our A/C for many years. After many yers of use, our ducts most of of plastic tubing, were old, fragile and developing holes. At our request Coastal Hankla inspected them all, advised us their condition. They recommended we should replace them and that they should redesign the total layout as it was inefficient. We agreed and asked Coastal Hankla to quote on the redesign and replacement. We accepted their quote. Access to our ducts is difficult however they removed and ten replaced the total new redesigned system in three days. The new duct system design is a huge improvement over the old, and provides us with a quieter system and more even distribution of both cooling and heating.The Coastal Hankla installer was excellent, careful with Covid masking and distancing, mindful of our light carpets, cleaned up all waste and removed ducting and gave us excellent service. We are delighted with the new installation, how well it works and how quiet it is. This was a great success. We would unhesitating recommend Coastal Hankla for A/C service and installation.
In 2020, after 2 service calls with other HVAC companies and getting expensive estimates for repair and/or new system, it was recommended I call a Trane specialist to solve my AC problem. It was the best advice I had all year. Coastal Hankla came out and spent considerable time talking with us and determining the true problem with the system. The result - the system was back up and running with minimal expense-- hundreds instead of thousands. In August 2021, after severe rain and intermittent power outages, the AC system went down. On a Sunday evening, Coastal Hankla took the time to call and talk us through what might be the problem. And again, he was right! Our A/C was working less than an hour after I placed the service call. If you're looking for someone trustworthy, responsive, and thorough call Coastal Hankla! They embody professionalism and expertise beyond compare!
These folks are great. Very professional, honest about what is needed, always do a great job.
Amazing service. Friday 4pm, 3 day weekend, coldest forecast in 20 years, and my 25 year old furnace quits. Coastal Hankla A/C makes it out and gets me going in no time. Did not have the exact part but got it up and running. Then Sunday morning the owner calls to tell me they are coming by with the exact part. Hard to believe this kind of service still happens but it does!
It would be hard to imagine another HVAC provider more professionalism and better service than Will Hankla at Coastal Hankla A/C and Heat. When I bought my home in the Heights 7 years ago, I replaced the original A/C system with a new Trane unit which I wanted relocated to the side of the house instead of the back. Will did the necessary homework and worked with city officials to obtain the required permitting. Six years later, I decided to replace both the upstairs and garage apartment A/C units. The garage apartment was a major challenge because the existing unit had been installed before sheetrock and trim finishes were installed. Once again, Will went to work and was able to come up with a great plan that was minimally-invasive to both the apartment itself as well as the tenant. His estimates for all three of the installations went exactly as he had predicted in all cases so there were no surprises for either cost or completion time. I would highly recommend Coastal Hankla for anyone's A/C or heating needs.
Where do I start? When i had AC problems Coastal Hankla was one of the first I called. I am now an American Home Shield customer. So, you know what that means you have a problem you call them first. Well under this pandemic and this heat they have been slammed. They gave me the authorization to call someone to repair my AC. Who do I call, I call Coastal. Let me start off by talking about Joy. She was very helpful, caring and very knowledgeable. Then when the tech arrived he was very professional and concerned about my AC. So, now I had to deal with American Home Shield. I was on the phone for 2 hours trying to get resolution. Danny the supervisor could not get a hold of AHS, so what i did when i got off of work at 5:30, I called AHS and was on hold for an hour, yes an hour. Danny held my hand until I finally got authorization to get my AC fixed. Thank you Jesus for Coastal AC not only for there time and effort but for the concern. I highly recommend this company and they will forever be my go to AC folks.. I'm a happy camper.
Will and his crew do an amazing job fixing any AC/Heat issues I have had. They are always on time and clearly explain the issue and recommended solution. I pass on their contact info to others all the time needing this service. They are fair priced and a very reputable company. Coastal Hankla came out in July '21 and did their Summer check-up. They are always on time and very professional/knowledgable.
Will and His Team are very professional and take pride in making sure every customer is extremely satisfied! Thanks for all you do!
Punctual, very knowledgeable, excellent work!
Will has been in the heating and cooling business for decades and knows HVAC like no other. Just had him out to inspect a unit for a real estate purchase. Coastal Hankla’s attention to detail is second to none.
Contacted Coastal Hankla during the summer when our upstairs A/C went down on a hot Sunday evening. Coastal Hankla was at my door the very next morning. I was not at the house, but my wife was. She was very impressed by the professionalism of the tech. After analysis, Coastal Hankla clearly explained the diagnosis, my options and their respective advantages, along with their recommendation. We were comfortable in less than 24 hours, and the overall experience was first rate with emphasis on responsiveness, professionalism, and pricing. Coastal Hankla operates with both honesty and integrity. Highly recommended.
Recently we contacted Mr. Hankla after a competitor installed new ducts and a new A/C System to service an upstairs addition. The new system did not distribute air equally between the rooms upstairs. We could not resolve this issues until we reached out to Coastal Hankla A/C & Heat. He was very cordial. He explained the solution and the cost was very reasonable. He put an end to our suffering. Thank you Mr. Hankla. In the future, we will call you first.
Coastal Hankla AC has serviced multiple houses for me over the past 15 years. Will hankla and his team are honest, hard working and fair. I would highly recommend this business to everyone. Customer service is phenomenal.
I have used Hankla Ac on several rent houses as well as my own residence. He’s always been fair and honest and won’t do anything that does not need to be done. Excellent AC company, only one I trust!
Coastal Hankla AC came to my rescue! I moved into a new home and the AC was broken. If you know Texas heat, it was over 100 degrees outside. They came out the next day and reviewed the situation. Mr. Hankla himself came to inspect my AC. With all of that being said I needed a new unit. They got to work two days later and did a fantastic job! I trust no one else with my AC and heating needs. They are trustworthy and honest. He doesn’t do anything that doesn’t need to be done just to make more money. I highly recommend them!
Will Hankla and his team are the upmost professional Company. They are easy to work with when it comes to scheduling the services that are needed. They get the job done right!