Reviews (100)
VERY UNPROFESSIONAL UNRELIABLE COMPANY. I had an appointment after 3 days for my HVAC-not working for my rental property. I verified and confirmed my appointment a day before too. On the day of an appointment: an appointment was scheduled between 7am to 11am for a technician to come. I got a call from their office saying no one is at home at 10:51am. An adult person was their at home. Their office lied. Their office said she will check with a technician and update me. I called them again in 20 minutes to verify an appointment. This time, their office person said a technician has 2 calls before my call, so a technician will be there in an hour or two. My tenant also called to check on an appointment, and their office said: a technician can not come today and need to reschedule an appointment after 5 days in these very hot days. I and the tenant are requesting their office person to have a technician come to look HVAC issue. She hung up on us and canceled an appointment. Stay away from Robert & Sons
Hector was very nice and quickly diagnosed the issue and fixed the AC. Great work.
Mr Hector was amazing. Why? He was able to fit us in a day early to fix our AC. It was such a blessing because we were suffering in the Texas heat and we thought it was going to be one more day of humidity in our house. So it was a Friday and he was Able to quickly diagnose the AC Unit and was able to fix in less than 10 minutes! There were no hassle with the Warranty company and we had air and Happiness for just a service call! Thanks Hector, you were the first to get it right without the heckling!
I was very impressed with this company they gave me a great price to replace my ac compressor and coils. Hector Lopez came back to double check the ac unit and the coil replacement to make sure it was all good. Now that's great customer service. I would highly recommend this this company.
Hector and his helper were amazing. They fixed everything wrong and always kept me posted on cost etc. So professional and very friendly. I will use again.
Hector Lopez is Well Qualified and understood the problem we were having. Resolved problem in short time. Person is very polite and do not mind using him again.
I love this company Robert and sons they sent Hector today of course they didn’t know what they were getting into. But they were so professional and so kind and explained everything to me. I’ve felt very safe very comfortable and I would call them back anytime. Thank you so much for this great service and such great employees
Had ac unit installed by another contractor in the summer of 2022. Later found out the job was not complete. Called Robert & Son today and they responded within 15 minutes to advise someone was able to come out today. The technician Hector was very professional, pleasant, and knowledgeable of the issue. I appreciate Hector, he listened to all my concerns, and addressed the issues, and solved the problems in a timely manner. Thanks Hector, job well done!
Hector came and fixed the heating fast. Definitely we recommend Robert and sons
When Mr. Lopez showed up he Detected that we had carbon monoxide in our home caused by our heating furnace...I'm petty sure he saved our lives. He's a God sent.
Hector came to fix my heater, and he was so pleasant and knowledgeable. He fixed it right away, literally took minutes. Made sure everything was working well and went about his way. Top tier service!
Thanks to Hector who came to fix our AC today. He did a good job and was so polite. Second time customers of this great company.
Exceptional service. My home warranty scheduled service with Robert & Sons in a couple days, then the company called me and said they could come by the same day. They repaired my furnace and I am very pleased!
Hector was amazing he did show up on time he explained explain was going on with heating equipment, he fix it right on the spot
This company is awesome. They have been great at installing our new unit and troubleshooting all issues and solving them. Hector and Omer have been awesome. I highly recommend this company.
Robert & Sons have worked on both my HVAC units. He does efficient work. They are very knowledgeable, responsive, polite and professional. At times it can be hard working with the Warrenty company but his team is persistent. While I am a DFW resident they will be the only people to service my HVACs!
Robert & Sons A/C & Heating is absolutely best in the business. From the moment I called, which happened to be on a Friday evening 6:30PM, and 104 degrees outside. I came home to find my 30 yr old AC unit had quit cooling and just blowing warm air. I called, and they had a Technician there within 45 mins. The technicians name was Hector, and he was awesome, after he looked at the unit inside and outside, he pointed out what went out and knew the AC had to be replaced, which I already knew as well. Hector was super and worked out a great deal on a new unit. Now, the icing on the cake, he said they will be able to install the complete new system, and it'll be up and running on Sunday, I couldn't believe it, and that is exactly what they did. They showed exactly when they said 9am sharp on Sunday. Then the magic began, the crew Jose, Omar, Rueben, and Junior introduced themselves, explained what the plan was and started to work. These guys were a well oiled machine, and came up against a couple of obstacles that would have delayed others but they worked so well together they had the AC installed and working by 5:30 that day. They took all the boxes, trash and old units and left the place very clean in the attic, garage and outside. Being in the construction service business for 40 yrs, you know when you have found a good business to work with and Robert & Sons is one of them, you will not be disappointed. I'll be recommending Robert & Sons to all our friends, and customers without any hesitation. Thank you!!!
The men worked hard in attic for two hours 5 to 7 pm when it was super hot (104 outside). The job of installing a new evaporator coil was perfectly completed and we are appreciative of their overtime effort at a fair price!
Somehow managed to "fix" my thermometer and my AC stopped working. I got the next available but it was a full day before they could get to me. Hector was within the time scheduled and was there for 15 minutes. He did an outstand job of quickly diagnosing and fixing my issue. Though just a simple blown fuse, it helped make the 100 Plus degree temps out side bearable. We had sweated out 84* inside with only our ceiling fans and very poor sleep. Hector saved our bacon from frying...And oh yeah...He has got the best hat I've seen on any service technician...Sharp, excellent....I want to have him next time I need help. Thanks Robert & Sons.
My service tech Hector. Is very professional and knowledgeable. He completed the repair with care and no issues. Definitely will use again for my ac issues.