Reviews (33)
I appreciated working with a local, family owned business. The right balance of professionalism and informality that allowed the team to build trust and a rapport. They were transparent with what the problem was, listened to our needs and gave us several options to consider. I didn't feel over sold or scammed or under any high pressure sales techniques.
Christi & Matt with Mathis Air are absolutely amazing! Our upstairs HVAC unit started blowing hot air and I was panicked! I called Mathis and they were able to squeeze us in same day! Matt came out and was able to diagnose the problem quickly and went to get the part for us. He was able to get it running of the evening and came back the next day with the compressor size we needed and fix the problem. He was quick and efficent and I am so grateful for him! Christi at the office is abosolutely the best and was so helpful and kind. We will be using them again if ever needed in the future!
Mathis has superb customer service (Christi is awesome!), and they are dependable with competitive pricing.
Great company! I replaced the HVAC units in 2 homes. Their crew is polite and tidy and office staff is very friendly. I like to hear the company refer to their visits to the factories and that the employees have been there forever. You’ll get top notch work from these folks. Thank you!
We highly recommend Mathis Air & Heat !! Great experience from beginning to end. We were looking for a complete replacement and we couldn't be happier. We received a quote from Kerry. He is very helpful and knowledgeable. We received a reasonable price and a great financing option.
Matt your whole crew from start to finish made my ac replacement so easy. I am loving the clean cold air blowing thru my house. Y’all are AWESOME!!!
I was tired of my old 15 year old air conditioner unit breaking down several times every year and finally decided to get an estimate on a new cooling and heating unit. I requested an estimate from Mathis Air & Heat and Christie set up an appointment the next day for me to meet with their company representative, Kerry Head. He was very professional and explained what his company had to offer. He didn't try to pressure me and talk me into purchasing the highest priced unit and took time to answer all my questions. I accepted his offer and had the new system installed. The installers removed my old inside and outside units, installed the new system, cleaned up everything, and removed off all the debris in about 4 hours. they were knowledgeable, experienced, and polite and did a great job. Kerry arrived with the installers, came back during the installation, and after the job was completed to make sure everything was done correctly. Many thanks to the office representative, Christie, for her help in setting up the appointments, helping to fill out the Customer Warranty Information, explaining the different credit options and her friendly attitude. I can't say enough about this company and their excellent and professional customer service. I highly recommend them!
Christi did a great job of coordinating new A/C install. Mathis was very responsive and reliable during the whole process. I trust and recommend this company. As an update, Mathis Air & Heat, is truly committed and responsive to customers. Christi provided free service of fixing drainage clog free of charge , because I gave a referral to my neighbor. Not my companies recognize customers in this way. Go with Mathis.
I have been using Mathis for 15 years! I have recommended them many times over and everyone loves the work that they do. Also, it is not just about the work but the character of people. They are trustworthy and have always done a fantastic job at a fair price. Matt always lays out all the options and helps us make the right decision. I am a Mathis Air customer for life!
Clean install, great price. I'm a general contractor and have worked with a lot of subcontractors. Matt and Kerry are sharp guys and I'm glad I found them.
I called this company to check my ac that was just blowing room air. They sent an elderly guy who wasn't friendly at all. I didn't care about his attitude much but when he lied to me, I got concerned and decided to write this review so others can be aware when they contract this company. He found out that my capacitor was out and he told me that he was going to get it himself from a store in Allen for $200. I asked him if it can be bought from Home Depot and he said that it is only sold at a particular store to licensed individuals. He further told me that it is very dangerous to install it when you're not skilled as "you can burn the whole house" (Didn't believe him). I was skeptical at what he was saying and I looked it up. I found out that it is not only sold at Home Depot but it only costs $8.60! When he came back from the store, he declined to give us the receipt for the part. I called their office and they said that they don't give out receipts for the parts and they don't even breakdown the cost on their receipt as they are(according to their receptionist) "out to make money". I'd never hire this company again and I'd advice that anybody looking to hire an honest and reputable company should stay away from them.In my opinion, they're just out to con people by exaggerating the prices of parts. If they were honest, they'd simply give out receipts or at list list the prices of parts on their receipts like other companies.
Recently our AC units and 2 compressors went out and after obtaining several estimates, we found that Mathis Air & Heat were the most honest and caring. Matt came out initially and checked the systems and seemed very caring regarding our needs. He wasn't concerned about only replacing the entire systems, but gave us more options to help us decide what was the best alternatives and how it would be more economical in the long run. The other companies that we received estimates were more concerned about our purchasing these expensive systems from them. The workers that installed our units were fast and reliable. Kerry Mathis came out to check and verify work being done and personally oversaw the work. I felt very special from the beginning to the end of the process which was very professional and personal customer service. Christie was very personal, walked me through the process for financing and could not believe how quick the process was completed. It was a 3 hour process to install flooring in attic and installing those heavy duty systems. We purchased an 18 seer unit and it is worth every dime. My husband & I would highly recommend Mathis to everyone because they will be ensuring that our system's 2 year maintenance free will be trouble free. Thank you Mathis family for your care and support while going through this horrific discomfort and making us feel special. We are elated with this quiet cool system!!!!!! Steve & Peggy
Very Quick out to my house to check my a/c system . Great service , Had complete system replaced. Good clean job job . They worked very hard to have me back , up cooling again.
I had to get a whole new system replaced in my new home. Everyone on the team was great. Christie was nice and patient with me. She had great communication the entire time. She gave me options and broke everything down for me. She even worked to get my new system installed ASAP, especially having a 4 week old in a house with no AC. Kerry also did a great job. He came out quickly to do the initial inspection, stayed in communication and made sure we were good the entire time. The whole process from choosing the system, setting up financing and installation was smooth, easy and stress free. And now I can enjoy AC just in time for summer to come.
I had to replace my whole unit a few months ago. They gave me three options of units and had it installed in the same week. There was a problem with the electric but it's an old house. The repair guy and the owner came over on a Saturday morning to get it fixed. Very pleased with the service and the price. I'd use them again in a heartbeat. They also offer financing, which is a lifesaver.
I have had great experiences with Mathis. Would definitely recommend.
Kerry and his team did a great job on the install day. Even though it was a super rainy day, they didn’t track any mud in the house and were very respectful throughout the process. Their prices were the best we were able to find and they were great from beginning to end. Would definitely recommend them to others.
Whenever we call, they respond quickly and offer superior service when they arrive. They have always been straight with us and fixed our issue. I would highly recommend them.
great place... they were super fast and super friendly. I recomend you give them a try.
We have had a great experience with Mathis Air & Heat. They were well priced, timely, and walked me through all of my options. They never tried to over sell me, but just explained my options. The installers were tidy and they arrived 30 min early. Well done.