Reviews (16)
We at Reliable Plant Maintenance, a commercial HVAC company, use Trane for all our supply needs. Trane provides great communication, quality, and a great partnership.
Today was the first time I visited this trane distributor, I can say was a pleasant experience for sure, was a simple hassle free transaction and the guy's were very helpful as well polite,,,, Could only wish all the other distributors followed by their example, Thanks guys keep up the good work!
Great store, always great employees that work here. Like family. They have always gone above and beyond to help. I always go here first. Note* if your in the HVAC field, you know already that the phones for Trane Supply don't connect to the store directly, but to a national store wide system. Giving 1 star for lack of ACTUAL knowledge is childish. If you're looking for repair tips and diagnostic help, YouTube or CALL A CERTIFIED COMPANY.
Scott was very helpful, store was organized and clean.
No one ever wants to pick up the phone. Can’t tel my customer the verdict if no one picks up. Very frustrating.
knowledgeable, friendly service
I wasn't there
Good Service
Great place and AWESOME employees. Especially the Jamaican guy filling in for the week from the Carrollton store. He's an amazing guy and more people need to learn from him.
Visiting. Excellent service
Very helpful friendly employees.
Avoid Trane at all costs! Systems they built before 2020 came with a 1 year warranty without registering, 5 years if registered. The industry standard is 10 years without registration. This company clearly doesn't stand behind their products, shady.
After confirming on the telephone that they had the capacitor needed to get the AC system running again on my granddaughter’s first birthday, they refused to sell it to my ELECTRICAL ENGINEER daughter because she doesn’t have an HVAC license. Should have just gone straight to Amazon. Will so in the future.
Scott and Jared make it happen!
Home of your official OEM Trane parts! Last year I scored one of the promotional footballs. This year who knows. If your not a licensed tradesman you'll run into some issues but that's pretty standard.
Called the store and representative of Trane was rude all I needed was a price for a hail guard on a condenser unit which is plastic and wondered how many of them are different when on the unit it clearly states that it's a XL1200 and the plastic cover is all I need help flat out told me that he needed a model number and hung up on me? In my opinion this person needs to get retrained on customer service and support thank you