Reviews (100)
Esteban Gonzalez and Raul Benitez were very knowledgeable and very professional, they both helped me placing the order since I was having trouble viewing the item online. I will definitely come back for other products.
Store personnel are great people and the store manager in particular is a GEM. Very helpful and friendly in the old Texas way. Quality of their 12 vdc pumps for sprayers is the worst in the world but the people at the store are great.
I went to buy a tool box and the guy from the register was not helpful at all extremely lazy he put a lot of excuses just to not carry the tool box from the back of the store
Great prices and great service, I highly recommend shopping for power tools and accessories cause I am one long life loyal customer that always happy to shop for best deals and great prices.
LUKE WAS VERY HELPFUL. I ASKED HIM TO HELP ME FIND AN ITEM AND HE KNEW EXACTLY WHERE TO FIND IT. COME TO FIND OUT, HE WASNT IN SALES, BUT WORKS IN THE REPAIR SHOP AREA IN BACK. A MODEL EMPLOYEE!
Would not allow me to return a defective air compressor 5 hours after purchase. Manager was combative from the start. Return policy states you can return for any reason up to 60 days after purchase.
Good products and affordable prices
Good selection, staff usually in good spirits. Helpful. Online purchase great holiday sales and gift card rebates. Lots to like..
Excellent service and have one other to pickup at same time tomorrow.
Great selection and value for those hard to find specialties.
Was contracted to swap out all lights to LEDs. Great staff. Easy to work with. Highly recommend.
From the moment I walked in the store I was extremely pleased with the service. I received assistance from an employee named Juan, who seemed to be very knowledgeable with the equipment that I purchased. He checked other stores to check availability for the equipment I needed. He found the exact model I needed and promptly coordinated shipment to the store at no additional charge. At checkout, he helped me receive additional discounts. I will definitely be using this store for future purchases and would highly recommend to anyone looking for quality customer service.
Return policy of this store is by far the worst. Store policy is that if you return without receipt, you'll get store credit. So the way they do this is by going through their system to ensure you purchased from them using credit card and store you purchased it from, so they literally have the purchase proof in their hand, but won't give you return to your credit card, and will o ly give you store credit because i dont have the receipt MYSELF. All while any other store will give you credit back to your card bc they can look it up same way and see the proof of purchase. They collect info on you through phone # which I presume they sell off to third party. So while they might of got my $200, I will never buy anything from them again because of how difficult they made this whole transaction, compare to any other store. Win the small battles NTE, not the war. Not to mention when I was trying to buy stuff, I couldn't find a soul to help me, or even know what they were talking about, so there's the other reason never to purchase from this company again
Best customer service a person could ask for!! Esteban and Lupe thank you so much for the service! Had the chainsaw running and ready to go to work! And hooked us up with the whole starter kit and hat to match!! Thanks guys!
They were really helpful, very respectful and explained everything. Juan is really out going and explained everything on how to maintain the Weed-eater.
Parts and service Josh and Lucino did a great job helping me get my generator functioning again. They explained the proper way to maintain my generator.
I'm so glad you have Isaac back at your store, my dad loves him so much and wanted me to write a review to say you guys made the right choice on hiring him back, super helpful and takes the time to find us exactly what we need for our farm!
Ordered online, order was ready for pickup in 2 hours. Picked up the next day because they close by 8 PM. The only inconvenience. Other than that, great job Northern.
Excellent customer service!!👌
Highly recommend good service took his time to explain the questions that I had ask for John