Reviews (59)
Outstanding service. 6 Stars.
This company has excellent customer service and work. I purchased insulation and also a maintenance plan plus they serviced my unit today when it quit working. The guys found the issue quickly and explained their work and also double checked the drain pipes. They did not install this unit three years ago but I would definitely recommend Carthage Air for a new unit.
Kyle was our technician. He was very friendly knew exactly what was wrong with our unit and showed up earlier than expected on this insanely hot day! Our ac went out on a Wednesday and after calling other local places i finally called them Friday afternoon they got me on the schedule immediately. Should have called them in the first place!
Super nice people and came quickly to fix our a/c. We called and they came that afternoon. Everyone else we called said 2 weeks! Service was great and very efficient 🤩 I would recommend them to everyone 🤩
Our A/C quit working correctly on a Friday evening. We placed a call to Carthage Air and talked to Johnathon. We informed him we didn't need an immediate fix and he said he would be there first thing Saturday morning. Johnathon arrived first thing the following morning and had the A/C working within a matter of minutes. Thank you, Johnathon and Carthage Air.
Called and they had someone available to check my A/C within hours, great service especially with summer temps already here
First time customer late last month (May 2023). AC quit blowing cold, and I’m pregnant with tots and teens at 45! Talk about MISERY! I was SO very pleased with the prompt & precise service! I’ve been struggling with my older unit for a few years, putting it off bc I trusted NO ONE anround here any longer. Then 1call, & a few hrs later came Kyle, & he had it fixed within minutes! He explained everything going on, and each charge in detail so there were ZERO “gotchas”. He even waited patiently for me to gather several forms of payment because for some reason my main bank card just would not process. I actually love the fact it’s paid for right then, so you’re not surprised in the mail with a bill. Customer service is amazing, and I’ll never use anyone else again for my service and repairs. Finally found good , honest folks with excellent work ethic and great service. I’m SO grateful. Thank you so much !!
Professional and thorough. I appreciate their regular maintenance to hopefully prevent any major problems. They follow up each time to make sure there are no issues. It’s just quality service.
Great bunch of guys came out to do annual maintenance on our HVAC system, very polite and very professional.
Always on time, get the job done right. Best A/C service provider I’ve used!
Great bunch of guys Excellent service I definitely recommend this A/C company
Did a great job, very professional, handled everything we needed. Also very responsive to urgent calls.
This is the best company I have used in East Texas. If there was 10 stars I would give it. Very clean, professional and did above and beyond what I expected. Thank you Kyle and you Johnathan for everything.
Carthage Air replaced my whole AC/Heating System in Nacogdoches. I've waited 8 months to do a review to make sure everything and everyone operated as promised. First, they were the most competitive quote I received, especially since the system they put in was a very high quality one. In today's day and time, one is hard pressed to find a firm that is truly cares for the customer. This company went the extra mile to make sure I was thoroughly satisfied. They really went over and above what I expected. Since I used them previously on a second home we had in another county, I was glad that they are now doing business in the Nacogdoches area as I was very happy with their service on that system. They return calls immediately, even on the weekends. If you need services, they will come out very quickly and make sure the system is fully functional before they leave. They just did an after installation service check (no charge) and even cleaned out our dryer vent. Wow. I can't recommend them highly enough.
Great people to do business with.
Excellent customer service
I needed help with a DIY mini split, he helped diagnose the problem and because it’s a mr cool system I will have to order the part, then he can come back out and fix it. They were very helpful
Carthage Air amazing!! I would definitely recommend them to anyone. They're customer service is the best. They go above and beyond for their customers.
Kyle explained the problem and our options. He was kind and professional. Would recommend them to our friends.
They were prompt to try and get us in. We live in Tatum, so others hesitated coming out, but Carthage was kind and professional. I never felt like living in Tatum was an inconvenience while working with them. They were super busy that day and they communicated well about when they would be out, if they were running late and ETA when they were on their way. I really appreciate that. My kids had questions and watched, Carthage Air they were fast and efficient even with an audience. Thankfully nothing was terribly wrong, but they did explain our system and what do expect for the future with this system. I am going to make Carthage Air my first call when I need maintenance or in an emergency. Thank you guys!