Reviews (100)
Robert from Frost Heating & Air was so helpful and patient. He took the time to explain to me what was wrong and how he went about diagnosing the problem. He knew right away how to fix it and was speedy. I really appreciate the great service!
Our air conditioning broke down on the hottest day of the year. I called frost brothers on a recommendation from my next door neighbor. They sent someone out that day diagnosed and the next day they were there replacing our entire unit. Very happy with their work! Alex, lead installer was kind and answered all questions we had. These men are extremely hard working and so polite. Al x runs a great team! They cleaned up nicely after finished. I would highly recommend Frost Brothers for any of your air conditioning needs. Very cool and pleased customers here!
I called at 6am and had a return call 45 minutes later saying he could come within the house. He was here maybe a total of 20 minutes and fixed my a/c unit. Great pricing and very professional! I will use them again in future for my a/c ptoblems!
Alex, Johnny, Chris and Ross showed up quickly on short notice to remove my old system and install the new one. These guys were polite, professional, and really knew what they were doing. They left behind no mess when the work was done. God forbid I need my AC replaced again, but if I do, I need these guys to do it.
Summer is here and already triple digits. My aging unit could not keep up, so I called Frost AC for help. I have used them for 15+ years and they never dissapoint. From Ashley taking my call, after hours, to Alex and his team installing a complete unit, the next day! I so appreciate their culture and how they take care of their clients. Proven, consistent track record, from start to finish. Well done, Frost and TEAM!
We returned from a 4-week absence to discover that our HVAC unit was performing at about 25% capacity. With a weather forecast of 100 degree days in the next few days we were experiencing a crisis. We called Frost Brothers Heating and Air Conditioning in Lewisville and scheduled a service call for the following day. Robert arrived right on time. He spent close to an hour evaluating our system and diagnosing the problem. The news was not good. Robert explained in great detail the problem of our leaking coil. He took great care in explaining several solutions, the advantages and disadvantages of each, and the related cost. It was obvious that he had extensive personal experience and expertise as he described the problem in terms we could understand. In the end we were very comfortable with our decision to replace the air conditioning system. After researching the cost of the repair, we were convinced that the estimate of the repair cost that Robert submitted was an excellent price. Diego and his installation team from Frost Brothers arrived at our home the next day at 9:00 AM to install the system. 3½ hours later they were totally finished. Their clean-up was so complete, the only evidence that they had even been in our home was the cold air. Bottom line: There are hundreds of HVAC companies in the Metroplex. If you are looking for a professional organization with highly trained technicians that will provide a quality product at a competitive price, we highly recommend Frost Brothers Heating and Air Conditioning. We also suggest that you ask for Robert; he is a quality young man that knows what he is talking about.
Shawn responded quickly when our A/C went out. His price was very competitive. Alex and his team were thorough and very professional with the repairs he made.
Frost Brothers rescued us from a disaster install from another company about 8 years ago. They have taken such good care of us, we've purchased 2 new units from them. We've watched Robert, one of their long term employees, grow with the business and can't say enough good about how professional he is! He really cares and is honest, that means a lot in this business to customers. Frost Brothers is lucky to have Robert and he is clearly proud to work for this company. I highly recommend Frost Brothers for all your HVAC needs !
These guys were amazing. Every other company that came out wanted to charge me 6K and above for the repair of my coil in the AC unit. A friend referred me to this team and just WOW, amazing. They were the first company to tell me my parts should have a 10 year warranty on them and they were able to get all the parts for free! No other company even looked, they just wanted money, but these guys did great. Once they got the parts, they did the install same day. Can't believe I had to wait multiple days dealing with other companies before I found these guys. Highly recommend
Appreciate the office mgr. Ashley to understand my concerns and work on the financing. Robert came over to take a look at what was needed and best recommendations. Alex and his team did a quick and quality installation within 5 hours. Let me review for everyone, the whole project starting with me calling and speaking with Ashley, Robert coming over and then Alex's full installation, was all under 48 hours time. Thank you
We have been using Frost Brothers for several years and ultimately replaced both of our HVAC systems. Robert has been the tech that typically comes to our house and is always pleasant and professional. Whenever we need help, Frost Brothers is extremely responsive. I highly recommend Frost Brothers.
Alex and his crew removed the antique system I had and installed a brand new unit. Alex was GREAT and very professional. They were also here when they said they would be here! Very nice and courteous! I would definitely recommend them to anyone.
Robert was extremely helpful and fair helpful in the initial process of figuring out what was going on with the system, and coming up with a solution that we could afford. Today Alex, Johnny & Chris did a fantastic job of providing a professional install, and cleaning up where you would never know they had even been there.
The Frost AC team just left, Alex, Jhonny and Chris did a great job. I so appreciate them taking the time to put down the drop cloths to make sure they left no trace behind. Frost always has super competitive prices, On-Time service and they always have everything they need to do to the job right the first time.
Robert and Alex came out withinin 1 1/2 hours of me making the call for help. After diagnosing the problem and presenting a solution I was not ready to afford, Robert offered another solution that better fit my current situation. Alex, Chris, and Chris could not have been a better team of installers for our new HVAC system. They were prompt, diligent, professional, and clean. The didn’t leave anything behind. I couldn’t be happier. I was told the team would be here by a certain time and done by a certain time and they came through. I highly recommend Frost Brothers Heating and Air. In fact, I’m already looking to do a duct cleaning with them, as well. Great job, guys!
Alex,Johnny, and Chris did the install which went well. They also worked to address the noise the new system made. Ended up bending the louvers on the old vent to greater lower the noise. Alex was especially helpful. Also enjoyed working with Robert on the initial project scope. He was very helpful answering and addressing questions. The whole project took one meeting with Robert and was installed the next day by early afternoon.
I had a complete new system installed less than 2 years ago and love it. There was a connection issue due to animals or something hitting it by accident, I called them and they were out quick. They didnt have the part on the truck to fix it right then but were back at my home the same day to get us back up and running. My daughters and i really were thankful for that. And since i had a great warranty plan it didnt cost me anything for the parts or labor to install them.
Alex, Chris, Johnny and Robert replaced our 2 furnaces and 2 AC units after they were damaged in a lightning strike. They worked all day on a Saturday to ensure we had a working air conditioning system again! They were friendly and really hard workers!
Frost does yearly maintenance checks on our systems. We’ve also had them install a ductless air conditioner in our garage. From the scheduling phone call to the service/installation, we’re always well taken care of. Honest communication, efficient & knowledgeable service…Shawn & his team are true professionals.
The Tech was professional and informed me as to the work performed & the condition of my A/C Unit