Reviews (100)
Keith provided a fast and thorough repair for our heating needs. Very professional and recommended.
One of your technicians ran me into a curb this morning at Barker Cypress and West, almost side-swiping me in his Ford F-150. I honked when he came over, he couldn't care less, he kept coming over. Texas license plate JXY 0430. I tried calling your office 6 times today and no one will answer the phone so I left you a voicemail. I expect a call back. I have included screen grabs from the video which my dash cam got. Extremely unprofessional company.
Replaced ac coil inside and never reconnected my vent which could have resulted in carbon monoxide poisoning if I had not found it. My response when I called to tell them. Caution! Stay away from this company. They may kill you
Airtronics was referred by American Home Warranty when our AC went out. We wasted weeks (with no functional AC in Houston) as they refused to give us a copy of the bid or let us know if the repairs were guaranteed, the full scope of work, and if they were going to use virgin or reclaimed coolant. We wound up paying more out of pocket to make sure we were getting a quality install.
This is the worst company to deal with. DON'T work with them. They delayed ordering parts for repairing our AC more than 3 weeks, after constant follow-up we discovered that they forgot to place the order!!! Their technician came to picture the unit again to order the part. We noticed a leak from the condenser. We asked him to inspect it, he said the unit is pierced which was not. he was not able to see the leakage is happening from connection. Another professional company came and did a thorough inspection and discovered the leak from joint. Also He missed noticing that the main unit is 5 tones while the coil and condenser are 4 tones to advise us on that. The other company that came spent quality time explaining the options and even the various brands available to have a long lasting solution Worst company to deal with!!!!!!
Yes,Airtronics A/C is very busy and for a darned good reason. They get the job done right and have taken great care of my property over the years. Thanks to Dewayne and the whole crew for saving us from the heat wave!
I had a complete AC system installed in March 2020 and the installation team created a small issue with damaging my floor. Jack arranged to have the floor fixed immediately to my satisfaction. I greatly appreciate businesses that understand customer service and correct their mistakes. So heres an update on this company, the system they installed (a Trane) shorted out less than two years. The system has a 10 year warranty.AirTronics wants to charge me 1800.00 to replace the motor, which is covered by the warranty. I called John Moore and received a similar response . I was told the motor was covered by the warranty but the installation would cost 1800.00. Unbelievable people! One week, no Ac during a heat wave and AC companies wanting to steal your money. I finally got a hold of a reputable AC company Northwest Air and they sent a Technician to replace my motor for a normal service charge fee. Thank you
The gentleman visited and assumed he had to replace the evaporating coil saying it was frozen and broken. He said I had a leak. I didn’t see anything leaking or frozen but I went in good faith, then after I left it off and restarted the a/c it worked ok. I was suspicious after 3 days of my a/c working ok and I called another company. All I had to do was change my filter in the attic and the other filters and my A/C works well now! They wanted over 2000.00 to fix something not broken!
They are referred to American home shield. All for money. Out to get you. Don’t believe anything they say. Just double check the information because they are not the people you can trust. III am sure it’s my fault but just verify so you don’t make the same mistake I made
My home warranty company contracted them to come out and the technician stated it was a leak in the evaporator coil. It didn't make sense to me since I hadn't seen a leak and I knew it was just the air not being evenly distributed. They wanted me to pay for the evaporator coil to be fixed and to replace the freon they would need to drain out, that's perfectly good instead of recycling it. I got a second opinion and turns out my whole unit is brand new and under warranty and it's not even a leak.
The Worst experience ever.. They came to repair my AC System through my home warranty they charged me $125 to come out. I told the tech that my mom's AC was damaged by a storm and I would give her their number to help my mom, But He went into that attic came down and said my control board was old and needed to be replaced. but He told the warranty Company that ( American Home Shield ) that my house was hit by lighting . Now they've lied and now my ac is not covered by my Warranty company , No, one has called me or even explained how they got this diagnoses. Please Do Not Use This Company!!! Especially if you are a person of color..
I had Airtronics come and look at my AC because of the cooling issues. They came through my warranty provider. After diagnosis, they came up and told me that my coil is leaking and a bunch of other things needs to be replaced to fix the issue. Also gave me a $1700+ out of pocket expenses. I know my coil was pretty new. I requested for a second opinion and another provider came and diagnosed that the issue with a value and the fix is all covered and no out of pocket expenses. I accepted the fix from the second provider and their diagnosis was correct. Everything is fixed and no out of pocket expenses! So not happy with Airtronics and will try to stay away from them in future.
This company could give a **** about fixing your air conditioner in a timely manor. Just roast and die.
This company was assigned as the service contractor through my home warranty company to fix my AC unit. After waiting over 48 hrs from first contact (in my 95* home) to have them come look at my AC unit, the morning of my appointment they were reportedly experiencing phone issues and thus did not respond to my TWELVE calls confirming that someone was home and waiting for them. They finally answered another call 2 hours later telling me that even though there was a phone issue, it was my fault for failing to confirm the appt and that it would need to be rescheduled because they had no more openings, meaning at least another 24 hrs without air in the Texas heat. We found someone else to work with, who had it fixed by the time they even confirmed with my warranty company that they had not been to my property.
Crooks. American Home shield is who sent these guys out. The first time they came, they said they system needed freon, they added it and the system partially cooled for about 3 days. I then called back when the system stopped working and they told me the evaporator coil needed to be replaced. When I received my estimate, they apparently told AHS my system didn't meet code and needed to be modified. The amount they sent to AHS for the modification was $2830 + the cost of the evaporator coil. I called another AC company and they total cost for the evaporator coil was $2400. Stay away from these guys. Not sure how they have any good ratings.
If I could give a negative amount of stars, I truly would. This has been the worst experience I’ve ever had from a business, and I hope if you don’t have the energy to read everything you should know upfront: DO NOT DO BUSINESS WITH THEM!!!!!! Please please please save yourself the stress, time, and your hard earned money. I originally found them thru my home owners insurance. Went through the whole process. Here are the short versions: • Installed an entire new system, for it to be a lemon. • installed second system, broke within a year. ** should have warranty on it but they’re claiming since they have a rule that they don’t fix AC’s in the winter that I am no longer under warranty. ** • have tried since November to get this fixed with the company and we’re in END OF MAY. • terrible communication from office team, I have had to call for my own updates and advocate for myself. • The “manager” of the Office manager is never in. At this point today I got told from the office manager that “he does not want to speak to you.” • Hazel, the Office Manager is the rudest person I’ve ever encountered in my life. (And I’ve been a retail manager for over 10 years…). Will literally stay silent if she does not agree with you, is nasty in her statements, and does not care about being a liaison for clients and business. • Currently making installs of payments for my AC and it STILL is not fixed. While I understand they may have been waiting for parts (something out of their control)- there has been zero communication on their behalf - which is IN THEIR CONTROL. I have spent over $6,000 with them and I will tell every single person when looking for an AC company about my experience. I had to go get portable units while waiting, something they didn’t even offer until I said something TODAY. This is horrendous and I wouldn’t wish this on anyone. Please, go with anyone else but then.
Just had my HVAC system checked for the summer. Airtronics is the best company ever. And Mark was exceptional. Keep up the good work. He even changed my air filters. He's the 👌.
Absolutely incompetent and disorganized. Installed the evaporator coil incorrectly and all the coolant leaked. Installed the copper line incorrectly and, once again, all the coolant leaked. We knew what the issue was and even sent them a video of the problem in advance. When they came out, they didn’t have the right equipment to fix it despite knowing the problem beforehand. If you have a choice, go with literally anyone else. I would give zero stars if I could. Edit: Cancelled an appointment to fix a mistake THEY made 45 minutes after the scheduled time. Just when I thought they couldn’t get worse. Avoid this place like the plague.
Let me say this place is a Blessing and their technicians could of told me to replace 20 year old condenser 3 different times and I would of believed them since it has been flooded from Hurricane Harvey and is 20 plus years old. American Home Shield assigned me this company and after their first visit to my home after Harvey I insist on ONLY THEM. Why? Because I'm Loyal to those Who help me right and don't give me a B.S. reason to do something when they can get away with doing it. ALL of my neighbors had to replace their condensers that were submerged for 10 days. I knew I would too. Nope. The man that looks like a basket ball player fixed it quick. I couldn't believe it! Right after Harvey. ALL my neighbors were wondering if there condenser could of been fixed too? Who knows but I couldn't even afford a new one with only having to pay non covered charges with my policy. After this I requested Airtronics again when it quit working because my first experience. Once again I was prepared for the worse and once again the tech they sent, a man from Honduras with eyeglasses got it fixed again. So this week it broke down. I'm sure I need to buy something new. They sent an Old timer guy with glasses to look at it. He replaced our thermostat and now it works. A true Blessing. I know we have to replace our system eventually since it's over 20 years old but each time they could of told me I had to and I would of agreed but each time they got me working. I know sometimes people are lazy, unethical or maybe they make a mistake. No one is perfect. But this company American Homes shield assigned is perfect enough for me. If it can be fixed these people will do it. I gave them 5 stars on my AHS review and here because I want to show my gratitude. Thank you Airtronics AC for getting me fixed and sending honest technicians that are competent. I HIGHLY RECOMMEND THIS COMPANY IF YOU HAVE AMERICAN HOME SHIELD. With me personally I leave reviews if a business is crummy or superb. I le
Airtronics lied about the condition of my furnace saying that it was a safety issue. I had a second option and there was absolutely nothing wrong, the gas was off and needed to be turned on. Total scam, DO NOT TRUST THEM.