Reviews (33)
My AC had trouble cooling down our place in the middle of summer, so I called this business to see their availability. Less than an hour later, a technician shows up and our AC is working again! So thankful that we have cool air now.
They have helped with my personal home and rental properties. Great customer service, reasonably priced, and honest.
Update: We are likely going to need to replace our entire unit way earlier than expected because of poor installation. Stay clear of this company.
Called by technician within moments of requesting an emergency service call. A technician was on-site within a couple of hours providing explanations to our numerous questions. Quotes provided were as expected based on conversations with neighbors and co-workers. New HVAC system installed within a day.
Repair man shoes up no empathy, told us what was “wrong” as soon as we discussed cost, I was shocked of price so informed him I wanted to reach out to other companies to compare, repair man was bothered tone and demeanor changed. I Called other companies and AC was fixed within a day for a fraction of the price they wanted to charge me.
We were really happy with them at first but the level of service went downhill fast. Really questionable quotes and sloppy installation became a norm. Our last request with them was to replace our AC drip pan…it took 6 months for them to tell us that they couldn’t do it but absolutely took the opportunity to try and sell us on a system we didn’t need. Thanks but hard pass…
My kids 2 year old AC wasn't working so they called 1604 out to come look at the problem. Even while it was still under warranty they were quoted $2,800 for the repair. When they called me to see if something stunk we called our local company and was told it shouldn't cost over $1,000 to fix. They ended up contacting a different company and ended up getting it fixed for well under $1,000. From other reviews it appears that 1604 has a history of taking advantage of others. Stay away!
Let me start by saying that we’ve used 1604 AC & Heating for years and I’m not sure if they sold in the last couple of years but I honestly feel scammed now that they’ve taken our money and business. At the beginning of the summer (May 2022) our unit gave out so we called 1604 AC & Heating since we’d used them in the past for maintenance, well they came out and told us it was going to cost $13,531.25 to replace the unit (both outside & inside parts) and that that was the only solution to our problem. We of course were desperate and trusted their business so we agreed to the amount. They installed the new unit as agreed and it wasn’t until our second unit stopped working (we have 3 units on property) that we decided to call another company. They quoted us $6,900 for the same work but told us that at this time some Freon would fix our problem for the time being and we could wait to replace it later since we had just spent 14k on the ONE unit alone. Obviously we’ve been ripped off, TREMENDOUSLY. The problem we are having now is that this company has failed to follow up with us as agreed upon. They said they would come inspect 1 month post installment to ensure everything was running the way it should and of course they’d respond to our concerns with the new unit as needed. We have been unable to get ahold of anyone outside of the answering service they have in place which apparently is the only one that answers their phones. No one can manage to call us back and at this point that kind of sucks considering we spent almost 14k with this business. At this point I would say take your business to a reputable company that isn’t going to overcharge you and of course never pay 14k for an AC unit. My aunt in California (near LA) just paid $6,400 to have a similar unit replaced (inside & out), for reference, so clearly we WERE ripped off. If you’re the business reading this I’d appreciate a call back. Search my charge of $13,531.25 for account reference.
I believe it was Robert who was great assisting me over the phone with choices/prices. Thanks Robert!!
I wish I could give 0 stars! Called them out because our upstairs was not cooling at all. When they got here they first tried to say we would need a new outside unit (which is less than 2 years old), new inside unit, and a new thermostat totalling almost $11000!! Plus he told us that we needed to hurry up and make a decision because while they had the parts in today they probably wouldn't have them tomorrow (really??!!). We turned them down and called another company. When the other company arrived he actually showed us where the upstairs unit had been tampered with so that the wires weren't connected and then when he checked the thermostat those wires had been disconnected as well! Now I'm no electrician so I can assure you I wouldn't have even known how to disconnect anything. The second company fixed the damage this company caused and fixed the underlying issue (cleaned the condenser coil) for $325. A far cry from the $11000 we were quoted by this company. STAY AWAY!!! SCAM ARTISTS AT WORK!!!
1604 ac was quick to respond. Had my old unit running enough for the day. Had new one installed the next morning. Taylor's were super nice. Was glad to finally see what the hype was about. They delivered.
Highly recommend them. Speedy and great customer service.came out same day to diagnose and problem was fixed next day. Will use them again for future services.
Worse service I bought the Ac unit almost 1 year ago and they supposed to come back in 6 months for maintenance and I called to schedule the appointment and 1st time they never show up or no called ,2 time they thought my ac was not working,3 time they were late and with an attitude . Wouldn't recommend it
The AC works well, when it runs. Apparently everything in their company is shut down due to the virus, according to whoever I talked to on the phone. I have asthma. I was promised filter replacement. Nothing. My unit shuts off every night. I wake up every morning in a sweat. The woman I talked to said it does that because it thinks I left the house. Fiddlesticks. I see see service trucks from other companies everywhere. Other places are still servicing customers. We know the virus is a consideration. But I want, need and deserve service. I want someone out here to replace my filter and fix my thermostat.
From the phone call to the visit for our bid to our install of a new inside and outside unit all within 48 hours Rob was amazing and we would absolutely recommend 1604 AC! Thank you for making a week and a half of sweating a distant memory!
Craig was very punctual, friendly, and professional. He and his team did a great job replacing my old systems. I would strongly recommend 1604 AC
Very professional. Walked me through the entire process, was out the next day on time and had my new HVAC system installed and working perfectly. Showed me step by step on how to work the new digital thermostat. They even completed all paperwork and took pictures for warranties and rebates with CPS. 1604 made the whole process 100% stress free. I highly recommend them.
We had 1604 Air Conditioning & Heating at the house for a regular service call December 2'20. Craig Taylor arrived around 9 am and was by far the friendliest person anyone could be. We have the humongous house size 16x20x4 filter. I believed it may have needed to be changed. He showed me the trick of holding it up to the light. If light shines through, it is alright. As Dave Ramsey says, Craig has the heart of a teacher! We talked about tools, old Volkswagen beetles and much more during his 20 minutes at my house. While in the attic, Craig offered to pass down the Christmas decorations. I even know his best friend is a paramedic with the last name Taylor. Us Taylor's can be some pretty cool guys. I couldn't recommend a friendlier team to maintain my AC/Furnace.
They always make an effort to give you an appointment as soon as possible. Staff is helpful, very reliable and knowledgeable. They don't try to upsell you stuff you don't need. You have a problem, they come in and fix it and they're done. Painless.
We have had more than our fair share of AC problems since moving into our home. We are currently on our third A Coil, and had issues with some of the other installers out there. The last system was totally replaced three years ago, and has been leaking apparently since new. I called 1604, explained my problem to Michelle, and had a guy sent out to meet me after work. He opened up the system, identified the leak, took all the information from the defective unit. The next morning, the owner arrived, cut out the bad unit, took it to the distributor and got it swapped out at no cost for the replacement unit. He installed it in a couple of hours, and the house has never felt so good as it does right now. They have done a great job, and we will continue to use 1604 Air Conditioning and Heating, great job!