Reviews (28)
I am glad I read the reviews on this company prior to them coming out. I switched really quick. Thanks everyone for your feedback.
They do not answer the phone. They gave a window of 9am-5pm and called when they were in route instead of giving the proper notice. After which they told us that could not come back until a week and a half later.
The girl in office is beyond rude.. owner called back trying to defend her by trying to sound intimidating and manly Hahaha . It’s probably his relative. The techs are not rude but unfortunately don’t know what they are doing. They installed a new unit and the following year it stopped working. After 6 visits they decided it was my lines that needed replacing. Called a friend instead and he replaced the condenser coil that had obvious leak. And the expansion valve was faulty and leaking. Luckily my unit was under warranty. I don’t know how they still operate.
My home warranty assigned this company to me for my HVAC. It took days to get a hold of someone. Don’t bother leaving voicemails as they won’t call you back. They claim they didn’t receive service orders
The comments about being rude to customers is true. Please save yourself some trouble and poor quality work. There are other companies that are much better.
This company price gauges and are unreliable. They kept us two months without fixing our AC unit, at the end they wanted to charge us 1,400$ to put gas on our AC as they didn’t fix the initial problem. Also, we have cameras on our house. They don’t knock or ring the doorbell, and then tell you you weren’t home when they went. Do not spend your time or money with these unprofessional people.
The company was chosen by my home warranty. They were fast polite and communicative. They fixed my ac in a timely manner and kept me on the loop at all times
These guys did my gas range install from Lowes. They were great. They communicated well with me, were punctual, and did a good job.
Rude owner, bad customer service. Never again -
Stay away at all your cost. Rude, unprofessional and dishonest.
Great service, knowledgeable, great prices
Our AC went out. My home warranty set me up a claim with this company and told me if I didn't hear from them to give them a call. They never called us. When we did call 80% of the time we had to leave a message. Again. They never called us back. The other 20% of the time, we were told that the company could see our claim and will be on their way to our house. They never showed up. I finally had to call my warranty company and request a new company. I just spent a year, away from my family, in the middle east during a pandemic. This is the least professional and courteous company that I've had the displeasure of dealing with so far. Hope this is not a sign of how El Paso is going to be.
Great prices and service
On time and very helpful, friendly and knowledgeable techs. The phone service is not so responsive on returning phone calls but I’m sure they are busy mid-summer.
Other reviews are accurate. The service techs are very nice, but the office (if they can be reached) is very unhelpful. I’ve had no AC for five weeks, and have taken off many days from work to accommodate their very limited availability. They seem unable to fix our problem, ordering part after part, while my family has several fans running.
Did not show for appointment. When I called, the receptionist apologized and said she could make an other appointment but there would really be no way they would actually be able to keep an appointment. The best they could do is just show up when they were free.
Good food
Very nice and cordial upon first meeting. But have been trying to get them back out to my home for the past week to finish their job. Told one thing in person and getting the runaround on the phone. Very unprofessional! Don't waste your time nor your money.
Home warranty contracts this company...but it took two weeks to get get thru and speak with a very rude receptionists. Another week to get techs to come. Techs did not provide full information and did not submit report in time. Tech said warranty would likely cover and then it turns out it was a lie because he did not disclose or provided a report to us customers. Receptionist made decision company would not fix either way. Highly unprofessional!
Completely incompetent. They were the company my warranty selected, so that probably says something already. They came to look at my HVAC system which was not functioning properly and eventually concluded that the condensate pump was broken (conveniently the one item not covered under warranty). I decided to hire a more reputable company for the repair and within a minute of arriving they were able to determine the condensate pump was working perfectly fine and there was simply a component unplugged. AC worked fine after that, haven't had any issues since. Ideal Climate is a complete joke of a company, they are either intentionally dishonest or just outright have no idea what they are doing.