Reviews (100)
It is what it is The lady that answered the phone was very rude and hung up on me they're lucky that they got two stars
George came to our house on January 24th to determine what was wrong with our dishwasher. He said it needed a new motor and charged us close to $300. For almost 2 weeks he didn't answer any of our calls or text messages inquiring about the part we had ordered. He showed up February 4th and installed the part. After he left and we ran the dishwasher, it continued to leak all over the place. I called him again and again he avoided all calls and text messages. I reminded him in a voicemail that we paid close to $300 to have our dishwasher repaired. Finally, he came back on February 16th and said he would order another part for us; that it would take 3-5 business days to arrive. Today it is February 25th. No phone call. No update. My dishwasher has now been out of service for a month. We agreed with many of the other reviews on Google. This business seems to be scamming people out of their money. However, we plan on taking it a step further. We'll be filing a police report against this company's fraudulent ways and we'll be taking them to small claims court.
Had excellent service, George Smith worked on my stove and my washer and fixed everything. Very happy with my experience with this company. I highly recommend them to everyone. Very pleasant people to work with.👍
Okcalled for flame problems, got up front “tech fee” $49, dude charged 90$ for wiping stovetop down! Called after flames acted up again, same tech, no charge/fix.Felt slighted, asked for discount/refund cuz dude wiped/CLEANED stove. Nothing, claimed “flames fixed”,felt like “rip off”. Oven now broken, not calling again. Emotional damage $49.
Was very fortunate they had a cancellation and were able to fit me in. I didn't have an immediate need to fix my refrigerator, just happened to work out. Very professional when scheduling and at time of service. Were transparent of what was wrong and how to fix it. Will most definitely keep them in my contacts for future reference.
I received fine service from El Paso Appliance Repair. George Smith, their service repairman, was very gentlemanly. He had a kind winsome attitude. He initially came to remove lint from my dryer. That done, I identified a need for repair to my washer. A part(s) were put on order. Later, communication with regard to the part, its arrival and subsequent repair was expedited professionally thanks in part to Gabby, who mans the office's phone line. She is a conscientious communicator.
George and his wife (who takes calls) are very friendly. They lack professional follow-up with any communication beyond the initial service call. George ordered some parts for me and said they would "take a while." I understand that everything is backed up because of the pandemic, but after months of waiting, they did not follow up with me to say, that they are aware of the order still and that things were backed up. I would try to call and see where my order was. I would be told, "I'll ask George and get right back to you" and never get a call back. I had to keep calling. Finally I was told, "George told you it would take a while." They then offered me the part number to order myself on Amazon, which was helpful.
I’ve tried to book an appointment with this company and they did not show up twice. When they tried to reschedule a third time I just booked someone else. You cannot call to reschedule the appointment at the time of the appointment! I took time off work to have a technician come out and look at my fridge only to waste time and have no one show up. Very disappointed.
Customer service was fantastic both over the phone and in person. George, our repairman, was courteous and professional. The service provided was top-notch. It was expensive, to be honest, but service like this is worth it.
Scheduling was easy and convenient as I received a next day appointment! Appreciated the heads up that George was on his way. Within 5 minutes, he told me what was wrong and informed me of the price, which I felt was very reasonable. Overall, completed the job, in and out, within 40 minutes tops. Highly recommend and will contact again if we ever need assistance.
Had been having some trouble with my dishwasher not draining. Had tried several DIY products but no luck. George came and in 5 min, it was fixed.......... Happy to say my wife is happy and I'm no longer sleeping in the dog house for my failed attempts lol.
Professional, Punctual, Friendly and awesome service! George found the problem right away! Fixed the issue in no time! Def recommend! The best part I don't have to buy a new fridge! :)
Would highly recommend. Had to order part for broken washer, George came back and did the job in about 10 minutes. Will call them up in the future if I need help with any appliances. A++
Happy I considered them , kept the appointment and showed they are a professional outfit. Will recommend to family and friends .George was very helpful and professional Thank You El Paso Appliance 👍👍
Very inconvenient and pricey. Everything with my dryer was working except that it was not heating up. I called on a Thursday, April 29th as soon as they opened at 9am but couldn’t get an appointment till the next day on Friday and was told between 9am-11am. Then later got a text that it was moved to 10am-12pm, no big deal but then when it hit 12pm, the tech wasn’t here. I called and they said he was running late. He didn’t get here till 1:30pm only to tell me when he got here that it wasn’t heating up, which I already knew and told them this when I called them. He said he would have to order a heating element ($150.28!) because they didn’t have it with them and they couldn’t come back until Monday since they are closed on the weekends. Nobody called me to setup an appointment for Monday, so I called them on Monday to see when they were coming back out. I told them I was here all morning so they could come whenever, but they didn’t have anything available until late afternoon when I wouldn’t be available anymore. Had they called me before to schedule, instead of me having to call them the day they are supposed to come out, it could have avoided this. So I waited all weekend plus another day for them to finally they come out on Tuesday to fix it… By the way, I looked up the part # after they gave me the receipt, price ranges for the heating element were starting from $17.99 up to $120, I didn’t see any place charging $150. Look it up yourself, put DC47-00019A in google and you will see the prices for it. And if you are curious, they charge $79.95 for labor. Tax and everything, it costs me $249.22 to make my dryer heat up again.. I only put 3 stars because my dryer is working now and they give you a 1 year warranty, but very inconvenient timing and expensive to repair. Might just buy a new dryer next time.
EP Appliance Repair was able to troubleshoot and repair our $3k+ Whirlpool refrigerator. The lights and Cooling stopped working and George replaced one of the electrical boards that activated the cooling compressor. The fridge failed a week after and George was right back at my house to get us going. We had to order another board which took another 2 weeks. All in all, I am super picky when it comes to work being performed at my house and EP Appliance Repair will be our go to. $400 repair, my eggs are now cold.
This is a family owned business. I am proud to say they are awesome repair experts. During this troubling time it is extremely important to support family, ElPaso owned businesses. This is our third time using them and though fixing appliances is never fun, they work with you . My family is gratful for tour work. Thank El paso appliance repair
Since the phone call to schedule the repair service for our dryer until the job got done, i recommend 100% El Paso Appliance Repair service. George Smith explained what had to be fix and got done the job in no more than 30 minutes. Great service! Thanks!
I honestly forgot to write a review the last time these people were out to my home, which I'm really regretting now. The repairman, George, is super professional and always wears his mask as well as maintaining his distance. The receptionist is really nice and schedules you in as soon as they have availability. They send you a confirmation text letting you know that you've been scheduled. They also send you a text with a link for the invoice for the repair. I never write reviews, but they deserve the best review for the best service. Thank you again, El Paso Appliance Repair!
George just left the house and even though there were a few delays with the parts being ordered, they were super cool throughout the process! If you don't wanna break your bank buying a new washer and dryer, give these guys a call. Gaby is super nice on the phone and they know their stuff! Y'all are my go to appliance shop going forward! Update:12/11/20 A belt in the washer slipped out of place a couple of days ago and we called up Gaby right away! George dropped by this morning and repaired it free of charge! Our only complaint is that he wouldn't take our money when Priscilla insisted he at least charge for the visit. Next time take our money George cuz you know we're gonna call again if we have issues. Thanks a ton El Paso Repair Appliance!